Office Assistants

This position is responsible for providing Front Desk reception and general office support to the Department of Housing and Residence Life.

Responsibilities include:

  • Serving  as the first line of communication for the Department by providing front desk reception to callers and in-person visitors;
  • Identifying key features of each hall and community (traditional/suite/apartment);
  • Extensive use of Residential Management Systems (RMS) to answer questions from applicants and residents, as well as for auditing of assignments;
  • Giving tours of the model room;
  • General office support , including making calls, updating directories, sorting incoming mail and assembly of outgoing mailings, key pick-up, filing, making copies, sending faxes, creating spreadsheets, auditing of room assignments for errors, running errands, and other duties not otherwise specified;
  • Attending 2-3 training meetings per semester.

Office Assistants can expect to gain experience in the following:

  • Develop specific skills necessary to provide quality customer service;
  • Learning attention to detail;
  • Familiarity with Federal Educational Rights and Privacy Act (FERPA);
  • Proficiency in general office duties such as answering a 4-line switchboard, forwarding calls to the appropriate staff member, checking and forwarding voice mail, creating follow-up forms for issues that need further research, making copies, sending faxes;
  • Demonstrating appropriate dress and interpersonal relations in an office environment;
  • Developing an understanding of responsibilities associated with a job commitment;
  • Enhance time management skills in regards to scheduling shifts, attending training meetings, and completing assigned tasks;
  • Develop appreciation for working with a team.

The successful Office Assistant will be able to:

  • Provide accurate information about housing policies and procedures to callers and visitors;
  • Perform basic clerical functions (answering phones, filing, copying, etc.);
  • Be punctual and call supervisor in the event of late-arrival or absence;
  • Work effectively with a team.