Frequently Asked Questions
Housing Application
Q: I was admitted to UofL but I have not accepted my offer yet. Can I still apply for housing?
A: Yes! As long as you have your UofL student ID number and University email, you can complete a housing application.
Q: I have not paid my university deposit yet. Can I still apply for housing? Do I have to apply now?
A: Yes, you will have access to the housing application and can apply any time between now and August 24, though when you apply will determine when may select your room.
Q: Where can I find my seven-digit student ID number and university email?
A: Visit your New Cards Gateway to find this information.
Q: How soon can I create my housing profile?
A: You can create your housing profile as soon as you have been admitted to UofL and have your student ID number and University email set up.
Q: Can I create my housing profile before the housing application launches?
A: Yes. If you visit our homepage (www.louisville.edu/housing) and select the red “Housing Portal” button, it will take you to the page where you can create your account. Once the application opens, you can log back into your account and start your application!
Q: What is my username for logging into the Housing Portal?
A: Your username is your seven-digit student ID number which you can find in the New Cards Gateway page on the Office of Admissions webpage.
Q: I tried to create a profile, but the system told me I already had one. How do I log in?
A: If you are having trouble logging in, please email us from your UofL email and provide your full name, student ID#, and your personal email address so you can receive your forgot password information correctly. Once we update your personal email, you will then be able to select the forgot password again if you do not have a password yet and a temporary password will be sent to your personal email. The university automatically creates a profile for you as an incoming student, so the very first time you go to log in, you will have to select Forgot password.
Q: I selected the re-set password button, but I haven’t received an email.
A: The re-set email gets sent to the email which you set as your personal email when creating a housing profile. It is also a good idea to check any spam/junk folders. If you still don’t see it, email us at housing@louisville.edu with your name, student ID number, and preferred email address so we can be sure it’s going to the right place!
Q: I selected the re-set password button, but got an error saying the password cannot be sent.
A: If you are having trouble logging in, please email us from your UofL email and provide your full name, student ID#, and your personal email address so you can receive your forgot password information correctly. Once we update your personal email, you will then be able to select the forgot password again if you do not have a password yet and a temporary password will be sent to your personal email. The university automatically creates a profile for you as an incoming student, so the very first time you go to log in, you will have to select Forgot password.
Q: I submitted my application and payment today, but I have not received a confirmation email. What is the issue?
A: Once you submit the application and payment, you should receive two emails: one email confirmation that you have signed your license agreement and a housing application confirmation email. Please allow one full business day in order to receive the housing application confirmation email. If you do not receive the email, please email us at housing@louisville.edu with your full name and student ID number.
Q: How do I know if I’ve successfully submitted my payment?
A: Once a payment has been made, you will receive an payment status email which indicates whether or not your payment was successful.
Q: Is the Housing Application Fee refundable?
A: The Housing Application fee is nonrefundable, even if a student decides not to come to the University.
Q: How do I know if I’ve successfully submitted the housing application?
A: If you submit the application and payment at the same time, you will receive two emails: one email will indicate that you have successfully signed the license agreement and the other email will confirm that you have completed the application. However, if you do not complete payment at the time of submitting the housing application, you will only receive the first email. You will not receive the confirmation email until you have completed the housing application payment. Please allow one full business day after submitting payment in order to receive the confirmation email.
Q: When do I get to choose my room?
A: Check out our Housing Application Timeline for more details!
Q: When and how do I get to choose my roommates?
A: Roommate groups can be created after all the intended roommates have completed their application (application fee payment and co-signature by parent/legal guardian). Keep in mind that the application takes two business days to fully process and you will receive a confirmation email once it has been processed. Learn more about roommate groups at https://louisville.edu/housing/apply/roommate-group-instructions.
Q: What are my residence hall options as a first-year student?
A: First-year Cards live in our traditional style halls (Belknap Village North, Unitas Tower and Belknap Village South), suite-style halls (Kurz, Community Park, and Louisville Hall) and a small number of spaces in Bettie Johnson Hall, Billy Minardi Hall, Denny Crum Hall, and University Tower Apartments. Check out all of our housing options including a snapshot of each hall along with virtual tours at https://louisville.edu/housing/options/communities.
Q: I have submitted the reduced housing application fee request. How do I know if it’s approved?
A: Please allow 2-3 business days for us to process your request. Once a decision has been made, you will receive an update at your UofL email account. If your request is approved, you will have 24 hours to pay the reduced fee in order to have your Application Complete Date adjusted to when you made the request. If you pay the reduced more than 24 hours after your approval, your Application Complete Date will be the as the date you make the payment.
Q: Why was my reduced housing application fee request denied?
A: We approve reduced fees for students who have previously been approved for a fee waiver on their university admissions application.
Q: I submitted the housing application but forgot to apply for an LLC or TC. Can I still apply?
A: Yes! You can apply for an LLC by logging into the Housing Portal and click on the “LLC/TC” tab and selecting the “Apply for LLC/TC” icon. View other frequently asked questions regarding the LLC/TC program at https://louisville.edu/housing/options/llc/llcfaq.
Q: I want to change my LLC or TC preferences, but I’ve already submitted the housing application. What can I do?
A: You can update your LLC application and preferences by logging into the Housing Portal and selecting the “LLC/TC” tab. View other frequently asked questions regarding the LLC/TC program at https://louisville.edu/housing/options/llc/llcfaq.
Q: I’ve been approved for a first-year live-on exemption. Can I still apply for housing if I decide to live on campus?
A: Yes. You can always apply for housing by logging into the Housing Portal and click on the “Apply” icon even if you have an approved Live-on Exemption Request. Several students choose to live on campus after having been approved for an exemption request.
Q: I am going to be a second-year student. What are my housing options?
A: In accordance with our university's Second-Year Residential Requirement, all second-year students are required to live on campus or at an affiliated apartment property.
Q: I am planning on living at an affiliate or Greek Row during my second year. What kind of documentation do I need to provide to University Housing?
A: If you decide to live at an affiliate or on Greek Row at Unity Place, no further action is needed. Our department will coordinate directly with our partners to obtain that information.
Q: Can I participate in the Honors program without joining the Honors LLC?
A: Yes. The Honors LLC is an additional opportunity for Honors students. You do not have to live in the Honors LLC in order to participate in the Honors Program.
Q: What options exist for upper-level, graduate, and upper-level transfer students?
A: Upper-level, graduate, and upper-level transfer students may live in any of our apartments (Bettie Johnson Hall, Cardinal Towne, Denny Crum Hall, University Pointe, and University Tower Apartments). They may also live in our affiliated apartments (The Nine, The Province, and The Retreat). Check out all of our housing options here: https://louisville.edu/housing/options/communities.
Q: I have submitted a first-year live-on exemption but have changed my mind and would like to live on campus. Is this possible?
A: Yes! All admitted students have access to the housing application. Even if you submitted an exemption, you can still access the housing application on our homepage.
Q:I accidentally completed a housing application for the wrong academic year. What are my next steps?
A: You will need to cancel your application for the wrong year. Then, you should submit the application for the correct academic year. If you already made the housing application payment, then once you submit the housing application, email us at housing@louisville.edu and we will be able to transfer your payment to the correct housing application.
Q: I accidentally canceled my housing application but want to live on campus. What are my next steps?
A: No worries! You can log back into the Housing Portal and navigate to "My Application" and then select "Reactivate My Application." If you had already selected a room prior to cancelling, then you will most likely lose that space and need to re-select a space during your room selection period. However, in some cases depending on how quickly you reactivate after cancelling, you may be able to keep your previously selected assignment. Email us at housing@louisville.edu as soon as possible so we can look into your particular situation.
Q: I am enrolled in the ULTRA program through JCTC. Can I live on campus?
A: Unfortunately, we do not provide Housing for ULTRA students as they are not a registered UofL student. For more information, please visit the ULTRA Housing Information webpage. Once you are enrolled at UofL, we would be happy to welcome you on campus!
Q: If something happens to my stuff on campus, like theft, fire, or water damage, who is responsible for paying to replace my things?
A: While we obviously take every precaution for things like this to not happen, unfortunately it is possible. As noted in your housing contract, the University of Louisville assumes no financial responsibility over the personal property of residents nor will the institution be financially responsible for large-scale, unintentional damage caused to university property by on-campus residents, such as a fire or sprinkler-head flood. This is why we recommend having Renter's Insurance! We strongly recommend that all residents obtain renters insurance prior to move-in. Our preferred partner is GradGuard. You can purchase renter's insurance through GradGuard in the Housing Application or by visiting https://gradguard.com/louisville.
Room Selection
Q: I logged into the Housing Portal and selected "Assign" on my room selection date/time. However, I did not see all of the halls as options OR I only saw one hall option. What does this mean?
A: You will be able to see any available halls/spaces on campus when you log in to select. If you do not see a particular hall, that means there are currently no spaces available in that hall. In this case, we encourage you to select into an available hall if you feel that you would be happy living there OR check back regularly under "Assign" as additional halls/spaces may become available. Another option is to apply for an LLC/TC so that you can view more options in your LLC or TC if you are approved.
Q: I am an upper-level student who completed room retention for Fall 2023 but I have now decided that I would like to move to another space on campus for fall. What should I do?
A: In this case, you should wait until automatic room changes for Fall 23 open and select "Room Change Request" under "Requests>Appeals/Forms" in the Housing Portal. After selecting the request button, you will be able to view any available spaces on campus. If you get a "No Access" message, this means that there are currently no spaces available on campus. However, we encourage you to check back regularly as availability changes as students cancel and perform room changes. If you do see spaces but are not interested, you can simply log out of the "Room Change Request" and you will not lose your retained space. Nothing is final until you complete the request.
Q: When I logged into room selection, I saw a space I liked but when I tried to select the space, I got a message that said "Not Rentable." What does this mean?
A: This means that the space is not available due to an administrative reason, e.g. an RA assignment or other university-designated purpose.
Q: When I logged in on my room selection date/time, I got a "No Access" message. What does this mean?
A: The "No Access" message can mean a few things. We encourage you to email us at housing@louisville.edu so that we can investigate your particular issue. Sometimes, "No Access" simply means that there are no spaces available at that exact time. It could also mean a variety of other things, so if you email us then we will be able to give you an exact answer.
Q: I recently was approved to an LLC/TC and assigned into an LLC/TC space. However, I no longer want to participate in the LLC/TC. What should I do?
A: If you have already assigned into an LLC/TC but want to live elsewhere on campus, you will first need to cancel your LLC/TC application under "LLC/TC Application" in the Housing Portal. Once your cancellation has been processed, you will be able to view other available spaces on campus if your room selection date/time has already arrived. If your room selection date/time has not arrived, then you will just need to wait until your date/time to choose another space on campus.
Q: I was recently approved for an LLC/TC, but when I go to assign into the LLC/TC, I get a "No Access" message. What does this mean?
A: This could mean a few things. First, if you are a member of a roommate group, all roommate group members must be approved for that same exact LLC/TC. This includes Nested LLCs in Honors. Another issue might be that spaces are not available to accommodate your entire roommate group together. For example, there might not be 2-person or 4-person spaces available at the moment in your LLC/TC. In this case, we encourage you to delete your roommate group and select individually into your LLC/TC. Room changes/swaps within your LLC/TC will become available on particular dates, so it is possible that you can still room together. However, it is also possible that spaces together will not become available, so you would want to be comfortable with living separately within your LLC/TC.
Q: I am the only member of my roommate group who submitted the housing application by the priority deadline. Can I still "lock in" my other roommate group members?
A: Yes! When the priority applicant goes to select a space, they can pull in the other members of their roommate group (pending available spaces) even if the other members did not make the priority deadline. Be sure to create your roommate group before you attempt to select your space so that you are able to pull in your group members at the same time that you complete your own assignment. All assigned members will receive an assignment notification email once assigned.
For cancellation questions, check out our Cancellation FAQ.