Nursing IT
Nursing IT provides first-line technology support for faculty, staff, and classrooms at the School of Nursing.
Need Assistance?
Having issues with your device or need assistance in a School of Nursing office, classroom, or conference room? A request for assistance can be placed through the Nursing IT HelpDesk. For issues that require immediate assistance, Nursing IT can be contacted by phone at 502-852-9304 or via email at NurseIT@louisville.edu.
Frequently Requested Resources
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SON IT HelpDeskSONRequest technology support through the SON IT HelpDesk.Visit SON HelpDesk launch
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Classroom SupportSONView information for each classroom within the School of Nursing.View Page launch
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Password ResetITSTime to reset your password? Review the steps to prevent account lockouts.View Page launch
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Locked AccountITS Problems with your account? Contact ITS for account assistance.View Page launch
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Account RecoverySONReview instructions for establishing or updating account recovery information.View Page launch
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Web Profile UpdateSONNeed a SON website directory page created or updated? Complete this form.View Form launch
Frequently Asked Questions
New Employee FAQs
Some systems within UofL use your username and password for account access. Other systems, such as Microsoft, Adobe, and cloud-hosted solutions, use your username@louisville.edu. For more information about accounts at UofL, please visit the ITS for Employees page.
To configure voicemail on your phone, please reference the VoIP Voice Mail knowledge base article from ITS.
Nursing IT maintains SharePoint cloud storage for departmental use and recommends OneDrive as the primary storage location for most types of user-specific files. A departmental fileshare (I-Drive access) is available for specialty cases. CardBox is an additional cloud storage solution available to all faculty, staff, and students and requires an initial CardBox account request.
Multi-function devices with copy, scan, Print AnyWhere, and mobile printing are available in multiple locations across all floors at the School of Nursing. To view a device map or other detailed information about printing at UofL, visit the UofL Print & Mail Services website.
SON Employees FAQs
Requests for assistance can be placed through the Nursing IT HelpDesk. For issues that require immediate assistance, Nursing IT can be contacted by phone at 502-852-9304 or via email at NurseIT@louisville.edu.
On occasion, Nursing IT will lead training for specific applications on an as-needed basis.
Employees are encouraged to explore training documentation in SON SharePoint, through UofL's Digital Transformation Center, and via LinkedIn Learning. Additional resources can be found on the Nursing IT Resources Directory page.
For support of personally-owned devices, iTechConnect, a service of UofL's Information Technology Services (ITS), offers walk-up, one-on-one technology support at the Belknap campus.
Review helpful steps from ITS to assist with changing or resetting your password. If your account is currently locked, please contact the ITS HelpDesk for assistance.
Support information for printing at UofL can be found on the UofL Print & Mail Services website. If you aren't able to find the printer on your university-issued computer, or would like Nursing IT to investigate a physical issue with a device in the building, please submit a request to the Nursing IT HelpDesk.
SON Student FAQs
Students at the School of Nursing are required to have a computer computer which meets minimum laptop requirements by the first class meeting of the semester.
Eduroam is the preferred wireless network for students. The wireless configuration guide provides detailed instructions for configuring mobile devices, whether laptops, tablets, or smartphones, to use the eduroam wireless network. After configuring, Nursing IT recommends forgetting the ulvisitor and ulsecure wireless networks from your devices and disabling automatic connection to these networks.
Review helpful steps from ITS to assist with changing or resetting your password. If your account is currently locked, please contact the ITS HelpDesk for assistance.
For support of personally-owned devices, iTechConnect, a service of UofL's Information Technology Services (ITS), offers walk-up, one-on-one technology support at the Belknap campus.
