ITS HelpDesk
The ITS HelpDesk provides technology support to the University of Louisville community. If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help. There are multiple ways to contact us:
Phone
Call us!
(502) 852-7997. Our ITS support team can help. See our hours of
operation.
Online
Service Catalog is available 24/7. Order services, make a
request or submit an incident.
iTechConnect 1:1
Drop-in to our MITC lower level location on the
Belknap Campus M-F, 8am – 5pm for personalized, one-on-one technology help. On the HSC, Bldg
A room 104, trained staff available for walk-up device services M,W,Fs 10am – 2pm.
LIVE CHAT AND PHONE HOURS
Monday through
Thursday: 6am - 10pm
Friday: 6am - 5pm
Saturday: 7am - 5pm
Sunday: 10am - 10pm
University Holidays: 7am - 5pm
Thanksgiving Day: Closed
Day
after Thanksgiving: Closed
Christmas Day: Closed
If you have an emergency during off hours, call
the HelpDesk to be transferred to an on-call technician,
or leave your request on voicemail. Your call will be returned the next day starting at 7am
unless you specify a time.
Suggested actions for iPhone or iPad:
-
Delete the account on phone. Recreate account.
- Go to Settings. Scroll down to "Passwords and Accounts" (if you do not have this listed, on iPhones go to Mail).
- On the list of accounts, scroll to your UofL account (possibly named Exchange), select. Then scroll to the bottom and select "delete account" in red.
- Confirm that you want to delete the account from iPhone or iPad.
- Return to the list of accounts and scroll to the bottom to select add account.
- From the list of the types of accounts, chose Microsoft "Exchange" account.
- Enter your UserID email address (abcdef01@louisville.edu) and under description, you can leave the default or give it another name.
- Select Next at the top right.
- It will ask you to sign in or manual configure. Chose SIGN IN.
- Sign in with your UofL password. When you are prompted, select Save.
If this does not work, please contact the ITS HelpDesk directly, 852-7997.