ITS HelpDesk
Service Catalog is available 24/7. Order services, make a request or submit an incident.
Online
Make a RequestSevice Catalog is available 24/7. Order services, make a request or submit an incident.
Call us! Our ITS support team can help! See our hours of operation.
Phone
(502) 852-7997Call us! Our ITS support team can help! See our hours of operation.
Our online, direct communication with an ITS specialist. See our hours of operation.
LiveChat
OnlineOur online, direct communication with an ITS specialist. See our hours of operation.
Drop in to our MITC lower level location on the Belknap Campus M-F, 8am-5pm for personalized, one-on-one technology help. On the HSC, Bldg A room 104, trained staff are available for walk-up device services M,W,Fs 10am-2pm
iTechConnect 1:1
Belknap, HSC
Drop in to our MITC lower level location on the Belknap Campus M-F, 8am-5pm for personalized, one-on-one technology help. On the HSC, Bldg A room 104, trained staff are available for walk-up device services M,W,Fs 10am-2pm
LIVE CHAT AND PHONE HOURS
Monday through Thursday: 6am - 10pm
Friday: 6am - 5pm
Saturday: 7am - 5pm
Sunday: 10am - 10pm
University Holidays: 7am - 5pm
Thanksgiving Day: Closed
Day after Thanksgiving: Closed
Christmas Day: Closed
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
The ITS HelpDesk provides technology support to the University of Louisville community.
If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help.
announcements
Simply drop by our iTechConnect location on the Belknap Campus for personalized, one-on-one
services. We can answer your questions about technology and provide information about ITS
services, free-of-charge to current faculty, staff and students. Bring your laptop, device
or use one of our computers. We're happy to help walk-ins at our MITC lower level location
on the Belknap Campus M-F, 8am – 5pm and on the HSC, Bldg A room 104, for walk-up device
services M,W,Fs 10am – 2pm.
Bomgar is a screen sharing tool that allows our ITS HelpDesk technicians to remotely connect
to your computer or system. If instructed, start
a Bomgar session to allow this support solution to begin.
Having an issue? Need to report a technology problem or outage?
Submit the details directly to one of our service teams.
Contact our team with questions about your university phone or
place a work order for service.
ITS has compiled a listing of recommended desktop and laptop configurations.
If you would like assistance with purchasing, please consult our Desktop Support specialists.
If you are unable to send emails from your university account, it is possible that
functionality has been disabled for security reasons. Please check to see if you’ve received
an email from us (helpdesk@louisville.edu) stating that your account was compromised. The
procedures for reinstatement are available in our Knowledge Base or contact us through the options
above.
Not finding what you need? We also offer Technology Support, Classroom Support, Desktop, Laptop and Tablet Support, and additional self-help
information in our Knowledge Base.
The ITS HelpDesk provides technology support to the University of Louisville community.
If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help.