ITS HelpDesk
The ITS HelpDesk provides technology support to the University of Louisville community. If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help. There are multiple ways to contact us:
LiveChat
Our online,
direct communication with an ITS specialist. See our hours of operation.
Phone
Call us!
(502) 852-7997. Our ITS support team can help. See our hours of
operation.
Online
Service Catalog is available 24/7. Order services, make a
request or submit an incident.
iTechConnect 1:1
Drop-in 8am - 5pm on the Belknap Campus for
personalized,
one-on-one technology help.
LIVE CHAT AND PHONE HOURS
Monday through
Thursday: 6am - 10pm
Friday: 6am - 5pm
Saturday: 7am - 5pm
Sunday: 10am - 10pm
University Holidays: 7am - 5pm
Thanksgiving Day: Closed
Day
after Thanksgiving: Closed
Christmas Day: Closed
If you have an emergency during off hours, call
the HelpDesk to be transferred to an on-call technician,
or leave your request on voicemail. Your call will be returned the next day starting at 7am
unless you specify a time.
Contact our team with questions about your university phone or
place a
work order for service.
You can send us an
email if the other ways to best reach us are not
an option. Please type the word "help" in the subject
line. In the text of the email, be sure to include the details of the issue or request
and your full information (including the best way for us to contact you). You should
hear from us within 24 hours.
Not finding what you need? We also offer
Technology Support,
Classroom Support,
Desktop, Laptop and Tablet Support, and additional self-help
information in our
Knowledge Base.
Having an issue? Need to report a technology problem or outage?
Submit the details directly to one of our service
teams.
Bomgar is a screen sharing tool that allows our ITS HelpDesk technicians to remotely
connect to your computer or system. If instructed,
start
a Bomgar session to allow this support solution to begin.
Simply drop by our iTechConnect location on the Belknap Campus or
contact us about an appointment for personalized,
one-on-one services. We can answer your questions about
technology and provide information about ITS services, free-of-charge to current
faculty, staff and students. Bring your laptop, device or use one of our computers.
We’re happy to help from 8am to 5pm, Monday to Friday
on the lower level of the Miller Information Technology Center (MITC), across from
McAlister’s Deli.
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