ITS HelpDesk
The ITS HelpDesk provides technology support to the University of Louisville community. If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help. There are multiple ways to contact us:
LiveChat
Our online,
direct communication with an ITS specialist. See our hours of operation.
Phone
Call us!
(502) 852-7997. Our ITS support team can help. See our hours of
operation.
Online
Service Catalog is available 24/7. Order services, make a
request or submit an incident.
iTechConnect 1:1
Drop-in 8am - 5pm on the Belknap Campus for
personalized,
one-on-one technology help.
LIVE CHAT AND PHONE HOURS
Monday through
Thursday: 6am - 10pm
Friday: 6am - 5pm
Saturday: 7am - 5pm
Sunday: 10am - 10pm
University Holidays: 7am - 5pm
Thanksgiving Day: Closed
Day
after Thanksgiving: Closed
Christmas Day: Closed
If you have an emergency during off hours, call
the HelpDesk to be transferred to an on-call technician,
or leave your request on voicemail. Your call will be returned the next day starting at 7am
unless you specify a time.
Contact our team with questions about your university phone or
place a
work order for service.
If you are unable to send emails from your university account, it is possible that
functionality has been disabled for security reasons. Please check to see if you’ve
received an email from us (helpdesk@louisville.edu) stating that your account was
compromised. The procedures for reinstatement are available in our Knowledge Base or contact us through the options
above.
Not finding what you need? We also offer
Technology Support,
Classroom Support,
Desktop, Laptop and Tablet Support, and additional self-help
information in our
Knowledge Base.
Having an issue? Need to report a technology problem or outage?
Submit the details directly to one of our service
teams.
Bomgar is a screen sharing tool that allows our ITS HelpDesk technicians to remotely
connect to your computer or system. If instructed,
start
a Bomgar session to allow this support solution to begin.
Simply drop by our iTechConnect location on the Belknap Campus or
contact us about an appointment for personalized,
one-on-one services. We can answer your questions about
technology and provide information about ITS services, free-of-charge to current
faculty, staff and students. Bring your laptop, device or use one of our computers.
We’re happy to help from 8am to 5pm, Monday to Friday
on the lower level of the Miller Information Technology Center (MITC), across from
McAlister’s Deli.
ITS has compiled a listing of recommended desktop and laptop configurations.
If you
would like assistance with purchasing, please consult our Desktop Support specialists.
▲