ITS HelpDesk

The ITS HelpDesk provides technology support to the University of Louisville community. If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help. There are multiple ways to contact us:

Link to Live Chat

LiveChat
Our online, direct communication with an ITS specialist. See our hours of operation.

call 1-502-852-7997

Phone
Call us! (502) 852-7997. Our ITS support team can help. See our hours of operation.

Link to ULservices

Online
Service Catalog is available 24/7. Order services, make a request or submit an incident.

iTechConnect 1:1
Drop-in to our MITC lower level location on the Belknap Campus M-F, 8am – 5pm for personalized, one-on-one technology help. On the HSC, Bldg A room 104, trained staff available for walk-up device services M,W,Fs 10am – 2pm.

LIVE CHAT AND PHONE HOURS

Monday through Thursday: 6am - 10pm
Friday: 6am - 5pm
Saturday: 7am - 5pm
Sunday: 10am - 10pm
University Holidays: 7am - 5pm
Thanksgiving Day: Closed
Day after Thanksgiving: Closed                         
Christmas Day: Closed

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Contact our team with questions about your university phone or place a work order for service.
If you are unable to send emails from your university account, it is possible that functionality has been disabled for security reasons. Please check to see if you’ve received an email from us (helpdesk@louisville.edu) stating that your account was compromised. The procedures for reinstatement are available in our Knowledge Base or contact us through the options above.
Not finding what you need? We also offer Technology Support, Classroom Support, Desktop, Laptop and Tablet Support, and additional self-help information in our Knowledge Base.
Having an issue? Need to report a technology problem or outage? Submit the details directly to one of our service teams.
Bomgar is a screen sharing tool that allows our ITS HelpDesk technicians to remotely connect to your computer or system. If instructed, start a Bomgar session to allow this support solution to begin.
Simply drop by our iTechConnect location on the Belknap Campus or contact us about an appointment for personalized, one-on-one services. We can answer your questions about technology and provide information about ITS services, free-of-charge to current faculty, staff and students. Bring your laptop, device or use one of our computers. We’re happy to help from 8am to 5pm, Monday to Friday on the lower level of the Miller Information Technology Center (MITC), across from McAlister’s Deli.
ITS has compiled a listing of recommended desktop and laptop configurations. If you would like assistance with purchasing, please consult our Desktop Support specialists.