Professional Development

The Effective Manager's Secret Weapon

Keys to Positive and Constructive Feedback

How you or your staff provide feedback will result in an engaged staff excited about their impact on an organization, or a disengaged staff reluctant to contribute or innovate. That’s why feedback is often called “an effective manager’s secret weapon.” During this seminar, you will learn insightful secrets to correcting poor performance and giving praise or recognition in ways that inspire any employee to proactively contribute to an organization.

You Will Learn How to:

  • Focus on the long-term potential of each employee
  • Identify and leverage the impact of emotions on morale and productivity
  • Address and correct recurring performance problems, turning issues into innovation
  • Determine when to include employee assistance programs and develop a referral plan

Seminar Fee

$349 (includes instruction, seminar manual, lunch, certificate of completion, parking, and refreshment breaks)

Seminar Dates

All dates meet from 8:30 a.m.—4:30 p.m.

Instructor

Patricia Thurman is a former director of the Division of Employee Development for the Kentucky Transportation Cabinet where she was responsible for developing, conducting and coordinating 21 hours of annual training for 6,000 employees statewide. She is a certified public manager (CPM) and a Myers-Briggs Type Inventory qualified instructor.

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