LG&E and KU
To Support Internal Talent Development
LG&E and KU have partnered with UofL Professional Development for more than 10 years to help meet the learning and development needs of 3,500 employees. UofL serves as the “arms and legs” for LG&E and KU’s internal Talent Management team by providing subject matter experts and customized content.
LG&E and KU’s 1.2 million customers expect reliable and cost-effective service. The challenges are daunting and require well-trained employees to keep the energy flowing. These pressures provide unique opportunities for the company’s Talent Management team. “Our employees are our key asset. Developing them to ensure they meet their maximum potential is very important to us,” explains Talent Management Representative Tirza Cooper.
An Evolving Partnership
The relationship began with UofL as a training provider for various departments within LG&E and KU. When the Talent Management team was formed to centralize learning and development, they outlined key competencies for employee growth. UofL helped the team identify program opportunities that aligned with these competencies. As LG&E and KU identified new needs, UofL expanded their services to include consultations and customized program development.
“We absolutely think that partnering with UofL is a great investment for our company. We get value for the content delivered to our employees through great instructors who are subject matter experts. They know what they are teaching, and our employees receive the benefits.”
Any good partnership starts with mutual understanding. The two teams work together to customize program content that meets the specific needs of LG&E and KU employees. “UofL provides this unique opportunity to build a strong relationship and partnership to ensure that our employees are getting both excellent content from the experts at UofL but also customized solutions with input from the Talent Management team,” shared Talent Management Specialist Christina Martin.
UofL has worked with the team at LG&E and KU to supplement internal training efforts with a variety of customized programs. Topics vary from leadership and emotional intelligence to communication and conflict management.
No matter the topic, each program offers employees practical skills that they can put to work immediately. “We receive such great feedback from our employees that they acquire new information and resources pertinent to their jobs,” Christina said.
“They value the content of the classes that we provide through UofL. We know it’s applicable content. We know it’s working, that they are getting what they need,” added Lead Talent Management Consultant Trish Candler.
Subject Matter Expertise
It is difficult for a single team to master the knowledge required to provide career development opportunities to 3,500 employees with diverse needs. As part of their relationship with UofL, LG&E and KU can tap into the resources of a deep pool of subject matter experts. “UofL instructors are extremely professional and knowledgeable in their field,” stated Christina.
UofL instructors aren’t just subject matter experts, they’re also flexible facilitators. “The instructors work with us to ensure that our needs are met, that they are on target, and they are flexible when adjustments are needed.” Tirza explained.
“They take the time to learn the needs of our employees as well as some of the current events within our company, thus enabling their instructors to more closely connect with our employees during their training sessions,” added Trish.
The “Arms and Legs”
For Virginia Denny, director of conferencing and professional development at UofL, the partnership is about mobilizing the vision of LG&E and KU’s Talent Management team. “We work closely with LG&E and KU to understand their goals so that we can be their ‘arms and legs.’ The Talent Management team works hard to understand the needs of their employees and create development plans that make sense for each position. We help them put the development plans into action with customized content and instructor expertise,” she explained.
For Trish, the value of LG&E and KU’s partnership with UofL is the benefits employees reap from customized programs. “We absolutely think that partnering with UofL is a great investment for our company. We get value for the content delivered to our employees through great instructors who are subject matter experts. They know what they are teaching, and our employees receive the benefits.”
Find out how you can use UofL Professional Development’s resources to strengthen your organization’s internal training efforts.
Whether you are a one-person training department or have a large internal team, we can help you develop employees at all levels. Contact us at 502.852.4620 to learn more about partnering with UofL Professional Development.