Customer Service Questionnaire

In our continuing efforts to improve customer service at the University of Louisville Parking Office, we ask that you take a few minutes to fill out this survey.

Customer Type (optional)

Visitor/Guest

Student

Staff

Faculty

Which office did you visit? (optional)

Belknap Campus

Health Sciences Center

What was the purpose of your visit?

Date and time of your visit

Were your needs met quickly and efficiently? (optional)

Yes

The permit fee charges are: (optional)

Fair

Unfair

No opinion

Do you own a valid University of Louisville parking permit? (optional)

Yes

Who waited on you?

How would you rate the service of the parking staff member?

Questions	Excellent	Good	Average	Fair	Poor
Helpfulness	Excellent	Good	Average	Fair	Poor
Friendliness	Excellent	Good	Average	Fair	Poor
Informative	Excellent	Good	Average	Fair	Poor
Quality of Service	Excellent	Good	Average	Fair	Poor
Professional Conduct	Excellent	Good	Average	Fair	Poor
Appearance	Excellent	Good	Average	Fair	Poor

Have you had any contact with the department's parking enforcement staff? If so, how would you rate his/her professionalism?

Questions	Excellent	Good	Average	Fair	Poor
Helpfulness	Excellent	Good	Average	Fair	Poor
Friendliness	Excellent	Good	Average	Fair	Poor
Informative	Excellent	Good	Average	Fair	Poor
Quality of Service	Excellent	Good	Average	Fair	Poor
Professional Conduct	Excellent	Good	Average	Fair	Poor
Appearance	Excellent	Good	Average	Fair	Poor

Your E-mail Address

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This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

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Customer Service Questionnaire