Service Quality

In an effort to identify challenges our travelers experience and how well our counseling and medical services are meeting your needs, you may receive an email or phone call from one of our quality research staff. They may ask about travel-related illness, the medication you may have taken and your perceptions of our services. Your responses are used to make improvements in all aspects of our operation and help us in our quest for excellence and value.

Another of our quality and performance projects involves more efficient ways of providing immunization to large groups. Sometimes called 'mass immunization', our initiatives have helped identify newer, safer, more effective and efficient methods to immunize large groups. In doing so, our research has resulted in cost savings and higher levels of satisfaction among those vaccinated.