Staff Directory

Customer Service

 

Graduate Peer Counselors

Heather Glidewll | Jacui Zaczek | Morgan Zuege | Nat Taylor | Seth Kelly | 

Tristan Ferguson

  • Provides advising and counseling services for students seeking in-person service via office lobby
  • Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
  • Supports Customer Service Team
  • Supports Student Outreach

 

Financial Aid Advisor, Sr Team

  • Counsels students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university.
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms.


Miggeletta Wade

Financial Aid Advisor, Sr.

Phone: 502.852.8348

Schedule an Appointment

  • Counsels students with last name A-C
  • Assists with aspects certifying private loans.


Lucas Willman

Financial Aid Advisor, Sr.

lucas.willman@louisville.edu

Phone: 502.852.9107

  • Counsels students with last name D-G


James Barger

Financial Aid Advisor, Sr.

Phone: 502.852.8346

Schedule an Appointment

  • Counsels students with last name H-L
  • Assists with aspects of Federal Work Study which include awarding, monitoring earnings, and departmental assistance.

 

Monique Montgomery

Financial Aid Advisor, Sr.

Phone: 502.852.8909

Schedule an Appointment

  • Counsels students with last name M-P
  • Oversees income-related Professional Judgment and Dependency Override requests.

Claudia Santos

Financial Aid Advisor, Sr.

claudia.santos@louisville.edu

Phone: 502.852.8345

  •  Counsels students with last name Q-S


Alecia Price

Financial Aid Advisor, Sr.

alecia.price@louisville.edu

Phone: 502.852. 6017

  •  Counsels students with last name T-Z


Manuel McMillan, Sr.

Assistant Director

Phone: 502.852.8344

  • Liaisons with all student loan lenders and guarantee agencies
  • Monitors student loan defaults and aggregate loan limits
  • Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
  • Oversees the Financial Literacy Program

 

 *Mike Abboud, Associate Director of Financial Aid Services


Application Awarding and Aid Evaluation

 

Cedric Trigg

Financial Aid Advisor, Sr.

Phone: 502.852.1405

  • Coordinates the intake of non-degree program exception forms
  • Assists with processing of the College Access Program (CAP) Grant
  • Assists with processing that is applicable to evaluations of federal aid eligibility and adjustments
  • Provides support to other members of the Application Awarding and Aid Evaluation Team 


Nate Goulet

Administrative Systems Analyst

Phone: 502.852.8341

  • Executes the Satisfactory Academic Progress (SAP) process
  • Completes the completion of the Satisfactory Academic Progress (SAP) appeals process
  • Performs aggregate reviews for federal aid processing
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team

 

 Natalie Legleiter

Administrative Systems Analyst

Phone: 502.852.8376

  • Manages the Federal Teach Grant program
  • Executes the Exit Counseling process for federal programs
  • Oversees the College Access Program (CAP) Grant
  • Serves as a liaison with academic advisors during the Course Auditor process in relation to eligibility for federal aid
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team


 Katie Lenss

Assistant Director

Phone: 502.852.8350

  • Manages federal, state, and need-based aid processing.
  • Provides leadership to Application Awarding and Aid Evaluation Team
  • Provides support to Director of Financial Aid Systems

 *Mary Pike, Director of Financial Aid Systems

 

Application and System Processing 

Emily Clark

Financial Aid Advisor, Sr.

Phone: 502.852.9281

Schedule an Appointment

  • Processes FAFSA Verification.
  • Assists with FAFSA conflict resolution.
  • Assists with FAFSA review form processing.
  • Assists with Federal Student Aid Eligibility regarding citizenship and veteran status.
  • Processes FAFSA corrections as needed.
  • Provides support to Assistant Director for Application and System Processing


VACANT

Financial Aid Advisor, Sr.

  • Oversees FAFSA verification.
  • Manages FAFSA conflict resolution and correction processing.
  • Manages FAFSA review form processing.
  • Oversees Federal Student Aid Eligibility regarding citizenship and veteran status.
  • Manages FAFSA correction processing.
  • Provides Support to Assistant Director for Application and System Processing.
  • Assists with systems used at UofL for federal financial aid processing needs.


 Bryan Trautwein

Assistant Director

Phone: 502.852.8349

  • Oversees, provides support for, and manages:

FAFSA Verification Processing

FAFSA Conflicting Information Processing

Federal Student Aid Eligibility

FAFSA Correction Processing

  • Provides support for systems used at UofL for Federal Financial Aid processing needs.
  • Provides support to the Director of Financial Aid Systems

 

*Mary Pike, Director of Financial Aid Systems

 

Disbursement and Information Management

Mary McMullen

Administrative Systems Analyst

Phone: 502.852.8377

  • Oversees Direct Loan Common Origination & Disbursement processes.
  • Oversees Parent PLUS Loan application process.
  • Manage the Additional Unsubsidized Loan process.
  • Manage Direct Loan reconciliation issues between PeopleSoft and COD systems.
  • Primary resource for Master Promissory Note (MPN) process.
  • Primary resource for the student loan entrance files


Nichelle Johnson

Coordinator

Phone: 502.852.8342

  • Oversees the Return of Title IV (R2T4) process
  • Review the batch disbursement process daily
  • Manage the alternative loan disbursement process of posting and returning funds
  • Assist with the review and adjustment of the Pell withdrawal certification process
  • Assist with daily computer processes for the Disbursement and Information Management Team
  • Provides general support to the Disbursement and Information Management Team

   

*Tina Carter, Associate Director

*Mary Pike, Director of Financial Aid Systems

 

Fiscal, Operational, and Scholarship Management

 

Niki Royce

Coordinator

Phone: 502.852.1407

  • Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
  • Primary resource for non-resident state grants
  • Oversees corporate partnership programs.
  • Provides general support to scholarship team.

 

VACANT

Financial Aid Advisor, Sr.

  • Primary resource for employer reimbursement
  • Processes Report Other Aid form
  • Processes sponsorship processing
  • Awards outside scholarships
  • Assists with Admissions-based scholarships

 

Brittini Wise

Financial Aid Advisor, Sr.

Phone: 502.852.1369

  • Processes KRS tuition waiver certification forms
  • Monitors departmental scholarship requests and processes aid accordingly.
  • Coordinates intake of institutional-based scholarship applications
  • Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits.
  • Provides support to other members of scholarship team.

Savanna Roper

Financial Aid Advisor, Sr.

  • Primary resource for employer reimbursement
  • Processes Report Other Aid form
  • Processes sponsorship processing
  • Awards outside scholarships
  • Assists with Admissions-based scholarships.

  

Whitley Gray

Assistant Director

Phone: 502.852.6037

  • Primary resource for CAP grant
  • Primary resource for Cardinal Commitment grant
  • Primary resource for athletic scholarships
  • Manages institutional aid and central scholarship/aid budgets.
  • Assesses and projects budget expenditures.
  • Compiles data and provides reports to the Vice Provost for Student Enrollment Management and Student Success in support of recruitment and retention goals.
  • Provides general support to scholarship team.

*VACANT, Associate Director

 


Systems


Kiran Maind

IT Systems Analyst II

Phone: 502.852.8343

  • Technology
  • Website
  • System Utilization
  • Security
  • Communications
*Mary Pike, Director of Financial Aid Systems
*Angela Black, Executive Director 


Toya Bailey

Assistant Director Special Tasks

Toya.flanagan@louisville.edu

Phone: 502.852.7750

 Schedule an Appointment

  • Oversees the Competency Based Education (CBE) program.  Counsels all students in the CBE program regarding federal, state, and institutional aid. Monitors the cost of attendance and financial aid packaging according to CBE guidelines.
  • Oversees the SAP (Satisfactory Academic Progress) Policy


Administration


Michael Abboud

Associate Director

Phone: 502.852.8347

Schedule an Appointment

  • Supervises Customer Service Team (Advisors and Graduate Peer Counselors)
  • Liaison to Admissions, Bursar, and other university offices
  • Assists with customer service related to the front counter, in the call center, and among staff.


Tina Carter

Associate Director

Phone: 502.852.7877

  • Provides leadership to the Disbursement and Information Management Team
  • Serves as liaison with the Bursar's, Registrar's, and Student Advocate offices
  • Supervisors Pell reporting, reconciliation and Pell withdrawal certifications
  • Review credit balances and credit refunds
  • Supervises disbursement and Direct Loan activities
  • Review student inquiries regarding tuition reduction & compassionate withdrawals appeals.
  • Assist with yearly auditor reviews.

 

VACANT

Associate Director

  • Provides leadership to the Fiscal, Operational, and Scholarship Management Team
  • Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission-based, and other scholarships managed by the Student Financial Aid Office
  • Serves as a liaison with representatives of key offices within the campus community.

 

Mary Pike

Director of Financial Aid Systems

Phone: 502.852.3997

  • Oversees the Application and System Processing Team and the Application Awarding and Aid Evaluation Team
  • Performs system setup of required tables and data elements for aid processing.
  • Oversees federal aid processing.
  • Interprets new regulations and policies to help ensure business processes are in compliance.
  • Performs system testing, resolves system problems, and implements new system functionality.
  • Develops and assesses query needs for staff and assists in preparing statistical data.
  • Reconciles direct loan records and provides support for year-end reconciliation of other aid programs.
  • Serves on the leadership team responsible for strategic planning and oversight of the Student Financial Aid Office
  • Serves as a liaison with representatives of key offices within the campus community.

 

Angela Black

Executive Director

Phone: 502.852.3870

  • Oversees all aspects of the work of the Student Financial Aid Office