Staff Directory

Find the support you need

Peer Counselors

Peer Counselors

Provides advising and counseling services to students and families in person, over the phone, and via email, assisting with all financial aid processes.
Financial Aid Advisors

Financial Aid Advisors

Counsel students on federal, state, and institutional aid, process and revise aid awards, assist with FAFSA corrections, and handle specific programs such as private loans, Federal Work-Study, and professional judgment requests.
Application Awarding and Aid Evaluation Team

Application Awarding and Aid Evaluation Team

Manages the processing of federal and need-based aid, including the Satisfactory Academic Progress (SAP) process, FAFSA verification, and awarding of grants like the College Access Program (CAP).
Application and System Processing Team

Application and System Processing Team

Oversees FAFSA verification, resolves conflicting information, processes corrections, and ensures compliance with federal aid eligibility requirements.
Disbursement and Information Management Team

Disbursement and Information Management Team

Handles the disbursement of funds, manages loan origination and reconciliation, oversees the Return of Title IV (R2T4) process, and coordinates with the Bursar's Office on financial matters.
Scholarship Management Team

Scholarship Management Team

Administers various scholarship programs, including state programs like KEES and KY National Guard, non-resident state grants, corporate partnerships, and institutional scholarships, ensuring proper awarding and disbursement.
Systems Team

Systems Team

Manages technology and system utilization, security, and communications to support financial aid operations.
Financial Aid Operations Team

Financial Aid Operations Team

Oversees special programs such as Competency-Based Education (CBE), manages policies like SAP, handles departmental funding, and addresses administrative issues related to financial aid services.
Administration Team

Administration Team

Oversees the overall management and strategic direction of the office, ensuring effective coordination among various teams to provide comprehensive financial aid services to students.

Graduate Peer Counselors

The team provides advising and counseling services for students seeking in-person service via office lobby; provides advising and counseling services for students seeking assistance via phone (call center) and email (service account); supports Customer Service Team; and supports Student Outreach.

Jacqui Zaczek about

Std Asst
Student & Temporary
Email

Morgan Zuege about

Std Asst - GF
Student & Temporary
Email

Seth Kelly about

Std Asst - GF
Student & Temporary
Email

Financial Aid Advisor, Sr Team

Counsels students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university. The team processes and revises aid awards; assists with processing the SAP (Satisfactory Academic Progress) Policy; and helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms.

Miggeletta Wade about

Financial Aid Advisor I
Staff
(502) 852-8348 Email Schedule an appointment

Harold Barger about

Financial Aid Advisor I
Staff
502-852-8346 Email Schedule an appointment

Claudia Santos about

Financial Aid Advisor I
Staff
502-852-8345 Email Schedule an appointment

Alecia Price about

Financial Aid Advisor I
Staff
502-852-8378 Email Schedule an appointment

Monique Montgomery about

Supervisor
Staff
(502) 852-8909 Email Schedule an appointment

Manuel McMillan about

Financial Aid Specialist III
Staff
(502) 852-8344 Email

Natalie Taylor about

Financial Aid Advisor I
Staff
502-852-9284 Email Schedule an appointment
Miggeletta Wade
  • Counsels students with last name A-C
  • Assists with aspects certifying private loans.
James Barger
  • Counsels students with last name D-G
  • Assists with aspects of Federal Work Study which include awarding, monitoring earnings, and departmental assistance.
Natalie Taylor
  • Counsels students with last name H-L
Claudia SantosCounsels students with last name M-R
Alecia PriceCounsels students with last name S-Z
Monique Montgomery
  • Provides leadership to Peer Counselors and Financial Aid Advisors
  • Oversees income-related Professional Judgment and Dependency Override requests.
Manuel McMillan, Sr.
  • Liaison to all student loan lenders and guarantee agencies
  • Monitors student loan defaults and aggregate loan limits
  • Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
  • Oversees the Financial Literacy Program
Cedric Trigg
  • Coordinates the intake of non-degree program exception forms
  • Assists with processing of the College Access Program (CAP) Grant
  • Assists with processing that is applicable to evaluations of federal aid eligibility and adjustments
  • Provides support to other members of the Application Awarding and Aid Evaluation Team 
Nate Goulet
  • Executes the Satisfactory Academic Progress (SAP) process
  • Completes the completion of the Satisfactory Academic Progress (SAP) appeals process
  • Performs aggregate reviews for federal aid processing
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Natalie Legleiter
  • Manages the Federal Teach Grant program
  • Executes the Exit Counseling process for federal programs
  • Oversees the College Access Program (CAP) Grant
  • Serves as a liaison with academic advisors during the Course Auditor process in relation to eligibility for federal aid
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Katie Lenss
  • Manages federal, state, and need-based aid processing.
  • Provides leadership to Application Awarding and Aid Evaluation Team
  • Provides support to Director of Financial Aid Systems
Emily Clark
  • Processes FAFSA Verification.
  • Assists with FAFSA conflict resolution.
  • Assists with FAFSA review form processing.
  • Assists with Federal Student Aid Eligibility regarding citizenship and veteran status.
  • Processes FAFSA corrections as needed.
  • Provides support to Assistant Director for Application and System Processing
Bryan Trautwein
  • Oversees, provides support for, and manages:

FAFSA Verification Processing

FAFSA Conflicting Information Processing

Federal Student Aid Eligibility

FAFSA Correction Processing

  • Provides support for systems used at UofL for Federal Financial Aid processing needs.
  • Provides support to the Director of Financial Aid Systems

Disbursement and Information Management

Nichelle Johnson about

Financial Aid Specialist II
Staff
(502) 852-8342 Email
Vacant
  • Oversees Direct Loan Common Origination & Disbursement processes.
  • Oversees Parent PLUS Loan application process.
  • Manage the Additional Unsubsidized Loan process.
  • Manage Direct Loan reconciliation issues between PeopleSoft and COD systems.
  • Primary resource for Master Promissory Note (MPN) process.
  • Primary resource for the student loan entrance files
Nichelle Johnson
  • Oversees the Return of Title IV (R2T4) process
  • Review the batch disbursement process daily
  • Manage the alternative loan disbursement process of posting and returning funds
  • Assist with the review and adjustment of the Pell withdrawal certification process
  • Assist with daily computer processes for the Disbursement and Information Management Team
  • Provides general support to the Disbursement and Information Management Team
Niki Royce
  • Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
  • Primary resource for non-resident state grants
  • Oversees corporate partnership programs.
  • Provides general support to scholarship team.
  • Assists with Admissions-based scholarships
Lucas Willman
  • Primary resource for employer reimbursement
  • Processes sponsorship processing
  • Awards outside scholarships
Brittini Wise
  • Monitors departmental scholarship requests and processes aid accordingly.
  • Provides support to other members of scholarship team.
  • Manages institutional aid and central scholarship/aid budgets.
Claire
  • Processes KRS tuition waiver certification forms
  • Assists with departmental scholarship requests
  • Assists with corporate partnerships
  • Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits.

Systems

Technology, website, system utilization, security, communications

Kiran Maind about

IT Systems Analyst II
Staff
502-852-8343 Email

Financial Aid Operations

Oversees the Competency Based Education (CBE) program. Counsels all students in the CBE program regarding federal, state, and institutional aid. Monitors the cost of attendance and financial aid packaging according to CBE guidelines. Oversees the SAP (Satisfactory Academic Progress) Policy. Oversee Department Funding, Pro-Card Transaction. Manage/Oversee “Gift Card.” Liaison for SFAO Director and Strategic Enrollment Manager. Manage Administrative issues pertaining to Zendesk

Toya Bailey about

Manager, Student Financial Aid
Staff
(502) 852-7750 Email
Michael Abboud
  • Supervises Customer Service Team (Advisors and Graduate Peer Counselors)
  • Liaison to Admissions, Bursar, and other university offices
  • Assists with customer service related to the front counter, in the call center, and among staff.
Tina Carter
  • Provides leadership to the Disbursement and Information Management Team
  • Serves as liaison with the Bursar's, Registrar's, and Student Advocate offices
  • Supervisors Pell reporting, reconciliation and Pell withdrawal certifications
  • Review credit balances and credit refunds
  • Supervises disbursement and Direct Loan activities
  • Review student inquiries regarding tuition reduction & compassionate withdrawals appeals.
  • Assist with yearly auditor reviews.
Associate Director (Vacant)
  • Provides leadership to the Fiscal, Operational, and Scholarship Management Team
  • Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission-based, and other scholarships managed by the Student Financial Aid Office
  • Serves as a liaison with representatives of key offices within the campus community.
Mary Pike
  • Oversees the Application and System Processing Team and the Application Awarding and Aid Evaluation Team
  • Performs system setup of required tables and data elements for aid processing.
  • Oversees federal aid processing.
  • Interprets new regulations and policies to help ensure business processes are in compliance.
  • Performs system testing, resolves system problems, and implements new system functionality.
  • Develops and assesses query needs for staff and assists in preparing statistical data.
  • Reconciles direct loan records and provides support for year-end reconciliation of other aid programs.
  • Serves on the leadership team responsible for strategic planning and oversight of the Student Financial Aid Office
  • Serves as a liaison with representatives of key offices within the campus community.
Angela BlackOversees all aspects of the work of the Student Financial Aid Office

Contact

Student Financial Aid Office

Department Website about

Phone

(502) 852-5511

Location

University of Louisville Student Financial Aid Office
Houchens Building, Rm 110, Belknap Campus
Louisville, KY 40292

Hours

Except when noted otherwise, the Student Financial Aid Office provides walk-in counseling to current and prospective students on Monday, Tuesday, Wednesday, and Friday from 9:00 a.m. until 4:30 p.m. On Thursdays, the office is open from 11:00 a.m. until - 4:30 p.m.

Our call center is available Monday, Tuesday, Wednesday, and Friday from 10:00 a.m. until 4:00 p.m. On Thursdays, the call center is open from 11:00 a.m. until 4:00 p.m.

Email