Staff Directory
Find the support you need
Peer Counselors
Provides advising and counseling services to students and families in person, over the phone, and via email, assisting with all financial aid processes.
Financial Aid Advisors
Counsel students on federal, state, and institutional aid, process and revise aid awards, assist with FAFSA corrections, and handle specific programs such as private loans, Federal Work-Study, and professional judgment requests.
Application Awarding and Aid Evaluation Team
Manages the processing of federal and need-based aid, including the Satisfactory Academic Progress (SAP) process, FAFSA verification, and awarding of grants like the College Access Program (CAP).
Application and System Processing Team
Oversees FAFSA verification, resolves conflicting information, processes corrections, and ensures compliance with federal aid eligibility requirements.
Disbursement and Information Management Team
Handles the disbursement of funds, manages loan origination and reconciliation, oversees the Return of Title IV (R2T4) process, and coordinates with the Bursar's Office on financial matters.
Scholarship Management Team
Administers various scholarship programs, including state programs like KEES and KY National Guard, non-resident state grants, corporate partnerships, and institutional scholarships, ensuring proper awarding and disbursement.
Systems Team
Manages technology and system utilization, security, and communications to support financial aid operations.
Financial Aid Operations Team
Oversees special programs such as Competency-Based Education (CBE), manages policies like SAP, handles departmental funding, and addresses administrative issues related to financial aid services.
Administration Team
Oversees the overall management and strategic direction of the office, ensuring effective coordination among various teams to provide comprehensive financial aid services to students.
Graduate Peer Counselors
The team provides advising and counseling services for students seeking in-person service via office lobby; provides advising and counseling services for students seeking assistance via phone (call center) and email (service account); supports Customer Service Team; and supports Student Outreach.
Financial Aid Advisor, Sr Team
Counsels students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university.
The team processes and revises aid awards; assists with processing the SAP (Satisfactory Academic Progress) Policy; and helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms.
Financial Aid Advisor I
Staff
Financial Aid Advisor I
Staff
Financial Aid Advisor I
Staff
Financial Aid Specialist III
Staff
Miggeletta Wade |
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James Barger |
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Monique Montgomery |
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Claudia Santos | Counsels students with last name M-R |
Alecia Price | Counsels students with last name S-Z |
Manuel McMillan, Sr. |
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Application Awarding and Aid Evaluation
Supervisor, Financial Aid
Staff
Supervisor, Financial Aid
Staff
Manager, Student Financial Aid
Staff
Cedric Trigg |
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Nate Goulet |
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Natalie Legleiter |
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Katie Lenss |
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Application and System Processing
Financial Aid Advisor I
Staff
Manager, Financial Aid
Staff
Emily Clark |
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Bryan Trautwein |
FAFSA Verification Processing FAFSA Conflicting Information Processing Federal Student Aid Eligibility FAFSA Correction Processing
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Disbursement and Information Management
Financial Aid Specialist II
Staff
Vacant |
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Nichelle Johnson |
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Scholarship Management
Manager, Student Financial Aid
Staff
Niki Schindler |
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Lucas Willman |
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Brittini Heines |
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Associate Director (Vacant) |
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Systems
Technology, website, system utilization, security, communications
Financial Aid Operations
Oversees the Competency Based Education (CBE) program. Counsels all students in the CBE program regarding federal, state, and institutional aid. Monitors the cost of attendance and financial aid packaging according to CBE guidelines. Oversees the SAP (Satisfactory Academic Progress) Policy. Oversee Department Funding, Pro-Card Transaction. Manage/Oversee “Gift Card.” Liaison for SFAO Director and Strategic Enrollment Manager.
Manage Administrative issues pertaining to Zendesk
Manager, Student Financial Aid
Staff
Administration
Director, Financial Aid
Staff
Associate Director, Financial Aid
Staff
Senior Director, Student Financial Aid
Staff
Michael Abboud |
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Tina Carter |
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Associate Director (Vacant) |
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Mary Pike |
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Angela Black | Oversees all aspects of the work of the Student Financial Aid Office |