Returns and/or Exchanges

  • Make arrangements with the merchant before shipping an item for return.
  • The merchant must credit a return and charge a new transaction. Exchange of like items (ex. different colors) may not require a credit transaction.
  • Do not allow merchants to refund cash for a credit card return. This action could be deemed as a violation to ProCard policy.  In the unlikely event that a vendor will only provide a cash refund, please notify the ProCard Office immediately.
  • Document all returns and exchanges. This information may be needed for a formal dispute of the charge.