Customer Service Questionnaire

In our continuing efforts to improve customer service at the University of Louisville Parking Office, we ask that you take a few minutes to fill out this survey.

Customer Type

Visitor/Guest
Student
Staff
Faculty

Which office did you visit?

Belknap Campus
Health Sciences Center

What was the purpose of your visit?

Date and time of your visit:

Year/Month/Day Hour:MinuteAM/PM

Were your needs met quickly and efficiently?

Yes
No

If no, please explain

How many times are you on campus (week/month)?

The permit fee charges are:

Fair
Unfair
No Opinion

Do you own a valid University of Louisville parking permit?

Yes
No

Who waited on you?

How would you rate the service of the parking staff member?

Have you had any contact with the department's parking enforcement staff? If so, how would you rate his/her professionalism?

Your E-mail Address

	Excellent	Good	Average	Fair	Poor
Helpfulness
Friendliness
Informative
Quality of Service
Professional Conduct
Appearance

	Excellent	Good	Average	Fair	Poor
Helpfulness
Friendliness
Informative
Quality of Service
Professional Conduct
Appearance

University Parking & Transportation Services

Customer Service Questionnaire