ITS Security protects the confidentiality, integrity, and availability of information for our students, faculty, and staff. Whether it be personal data, business assets, university computers and applications, or UofL’s network, our range of security services maintain the highest level of protection available.

Our team evaluates and responds to security incidents. If you are unsure if you have a security incident or need help on other security services, contact our team directly. If you would like to report an incident, unintentional data loss or suspected system breach, please submit a ticket .

For those with a legal purpose to request documents from the university, please submit an Open Records request. Full information regarding legal disclosure, Copyright and a reinstatement application is available.


We recommend Windows Defender AntiVirus for your Windows machines. If your UofL desktop or device is connected to Active Directory by ethernet, we’ll automatically keep you up-to-date with your operating system and anti-virus protection. More information about setting up and using virus protection is available in our Knowledge Base.


Did you receive a questionable email asking for your personal information? Report the email as phishing in Outlook using the Report Message tool. Learn about how to recognize a phish meant to steal your usernames, passwords, and more. Check our Knowledge Base on the differences between spam, phishing and malware.


Whole disk encryption ensures that information on the computer is secure and not accessible by anyone without the proper credentials. We recommend BitLocker for your Windows machines and setting up File Vault on your Apple. If your UofL desktop or device is connected to Active Directory by Ethernet, we’ll automatically keep you up-to-date with this software.


Our GlobalProtect VPN allows users in a remote location or on a public network to securely connect to protected University resources not usually accessible off-campus. This service is available by requesting a VPN account, then installing the software. Let us help with brief information about this service. More information about setting up and using a GlobalProtect VPN is available in our Knowledge Base .


Two-factor authentication adds a second layer of security to your online accounts by requiring a second verification of your identity before you can log-in to a site. At UofL we protect all HR and Financials related information with our Duo product, UL2FCTR. Learn more about setting up and using this service to successfully access your accounts.


We protect the university’s network by using firewalls to block unauthorized access. If you have a need for new firewall rules or changes to existing firewall rules, please submit a ticket . For systems needing additional protection, units can submit a custom firewall request at an additional cost. Learn more about pricing and how rule requests are carefully reviewed before any approval in order to maintain university-wide security.

Please consult the UofL Policy and Procedure Library about the use of university technology, information security responsibilities, encryption of data, protection of computing devices, and the responsible (ethical and lawful) use of all university computing resources. While ITS maintains the highest level of security protection possible for our computational resources, each individual is responsible for the security of their technology and the UofL systems accessed by them.