Technology Support

Technology Support

Our ITS Technology Support provides a wide range of services through different teams and various resources. The ITS HelpDesk is the best option for students, faculty and staff to get help quickly and with multiple ways to connect to our services for technology answers – online chat or call 852-7997 for direct communication with an ITS specialist. With our Service Catalog, (available 24/7) you can order services, report an incident, or update your current requests. If you’re looking for information about a UofL technology, try our searchable Knowledge Base for a self-help option.

Having an issue? Need to report a technology problem or outage? Submit the details directly to one of our service teams through our Service Catalog.
Units and departments can request services from our Desktop Support team can provides full technology support on all university-owned computers, laptops and tablets.
Contact our team with questions about your university phone or place a work order for service.
Our teams of analysts work with units and departments to keep their systems and applications running efficiently. For individuals needing assistance with a production environment, please submit a ticket.
Our Classroom Support team provides support for the computer and media equipment in a limited number of classrooms across the Belknap campus.
We offer several options for web conferencing, online meetings and interactive media streaming. Faculty, staff, students, units and departments can request various services for web conferencing through our Classroom Support team. Additional information, service pricing (some free options), instructions and links are available in our Knowledge Base.
If you would like to report an incident, unintentional data loss or suspected system breach, contact our team directly. Check our Phishbowl for examples of recent email scams to hit UofL inboxes.
Simply drop by our iTechConnect location on the Belknap Campus or contact us about an appointment for personalized, one-on-one services. We can answer your questions about technology and provide information about ITS services, free-of-charge to current faculty, staff and students. Bring your laptop, device or use one of our computers. We’re happy to help from 8am to 5pm, Monday to Friday on the lower level of the Miller Information Technology Center (MITC), across from McAlister’s Deli.