ITS HelpDesk
Service Catalog is available 24/7. Order services, make a request or submit an incident.
Online
Make a RequestSevice Catalog is available 24/7. Order services, make a request or submit an incident.
Call us! Our ITS support team can help! See our hours of operation.
Phone
(502) 852-7997Call us! Our ITS support team can help! See our hours of operation.
Our online, direct communication with an ITS specialist. See our hours of operation.
LiveChat
OnlineOur online, direct communication with an ITS specialist. See our hours of operation.
Drop in to our MITC lower level location on the Belknap Campus M-F, 8am-5pm for personalized, one-on-one technology help.
iTechConnect 1:1
Belknap
Drop in to our MITC lower level location on the Belknap Campus M-F, 8am-5pm for personalized, one-on-one technology help.
LIVE CHAT AND PHONE HOURS
Monday through Thursday: 6:00am - 10:00pm
Friday: 6:00am - 5:00pm
Saturday: 7:00am to 5:00pm
Sunday: 10:00am - 10:00pm
University Holidays: 7:00am - 5:00pm
Closed on Thanksgiving, the
day
after Thanksgiving, and
Christmas.
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
The ITS HelpDesk provides technology support to the University of Louisville community.
If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help.
announcements
The University of Louisville requires by policy (ISO-014 v2.0 and ISO-006 v2.0) that the operating systems and software used by University persons (faculty, staff and student members (including, but not limited to: faculty, staff, students, temps, trainees, volunteers, and other persons as deemed appropriate) for conducting/performing work, teaching, research or study activity using University resources be up-to-date and current.
Additionally, Duo, our two-factor authentication software, requires that all operating systems and web browsers be current in order to work with the UL2FCTR system.
UL2FCTR (Duo) required on UofL systems
Two-factor authentication (UL2FCTR) via Duo is now required on Blackboard and all ULink systems - Student and Faculty, WorkdayHR. Everyone must first enroll and confirm account preferences.
More info
Our Service Desk is here!
All system emails will come from a
no-reply@automation.
atlassian.com address.
Activate your Account
All new users must activate their accounts before using email. More account options available in our Identity Management portal.
See moreThe ITS HelpDesk provides technology support to the University of Louisville community.
If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help.