A Student's Guide to Completing a SAP Appeal

  • Complete the appeal form.
  • Write your personal statement that discusses the factors that adversely impacted your academic performance. It is also your opportunity to outline your specific action plan for returning to good standing. This should not merely be a statement of good intentions. It is important to be concise.
  • Your specific action plan should include how you have resolved or plan to resolve any issues or circumstances that have negatively impacted your academic performance.
  • Documentation is required for every appeal and should support your reason(s) for appeal. Appeals submitted with no documentation will be denied. UL transcripts are not considered supporting documentation because you are required to document the reason you did not meet SAP.
  • If you did not meet Max Time Frame, contact your academic advisor for completion of the Max Time Frame worksheet. You must meet with your advisor to complete this form and work out an enrollment plan.
  • Be mindful that your advisor will not complete the Max Time Frame worksheet if your portion is not complete or you do not meet with the advisor to review your program requirements. Furthermore, your advisor is not obligated to support your appeal for MTF or any other SAP deficit if you are unable or unwilling to follow recommendation given to you to help you return to good standing.
  • Priority dates are listed on the appeal form. Completed appeals submitted by the posted priority date for each term are guaranteed a decision before the term census date.
  • Deadline dates are the last day an appeal or self-correction form can be submitted to the Financial Aid Office for aid consideration in that semester. Appeals should only be submitted for semesters you are enrolled, intend to enroll and have posted deadlines on appeal form.
  • The following are examples of reasons that are NOT considered extenuating circumstances or hardship for SAP appeal:
    • Time management, study skills/habits
    • Working too many hours
    • Lack of awareness about campus resources for students: Writing Center, Math Lab, REACH, Disability Resource Center, etc.
    • Difficult freshman transition
    • First generation college student

Circumstances

Acceptable Documentation

Your own illness, injury, hospitalization, or disability

Written documentation from a healthcare provider on letterhead detailing:

  • Approximate date of onset and duration of the illness, injury, or disability
  • The healthcare provider’s release to return to school
  • Any additional details the physician feels necessary for the Student Financial Aid Office to know in consideration of the appeal, with the your permission
Illness, accident, or injury of a significant person in your life such as a parent or grandparentProvide documentation (i.e., physician’s statement, police report, or documentation from a third party professional) relating to the individual for whom you provided care or support
Death of a family member or significant person is your life such as a parent, grandparent or longtime friendProvide a copy of the obituary listing you as a family member;
Your own divorce or separation or the divorce or separation of your parent(s)Provide an attorney’s letter on letterhead, petition for dissolution, or copy of divorce decree
Victimization of a violent crime or natural disasterProvide a written statement on letterhead from a professional involved in the situation and/or other documentation such as police reports, insurance claims, etc.
Maximum time frame exceeded as a result of changing majors or transfer credits
  • Appeal letter must explain the extenuating circumstance causing you to not yet complete your program
  • The completed Maximum Time Frame worksheet must be submitted
  • Additional documentation as required
Maximum time frame exceeded as a result of pursuing a second degree or working on a dual degree program
  • Appeal letter must explain the extenuating circumstance which led you to pursue a second or dual degree
  • The completed Maximum Time Frame worksheet must be submitted
  • Additional documentation as required
Other unforeseen circumstance beyond your controlAppeal letter must clearly state how the situation was unforeseen and your control; provide supporting documentation that verifies the circumstances described in the appeal letter

Contact

Student Financial Aid Office

Department Website about

Phone

(502) 852-5511

Location

University of Louisville Student Financial Aid Office
Houchens Building, Rm 110, Belknap Campus
Louisville, KY 40292

Hours

Except when noted otherwise, the Student Financial Aid Office provides walk-in counseling to current and prospective students on Monday, Tuesday, Wednesday, and Friday from 9:00 a.m. until 4:30 p.m. On Thursdays, the office is open from 11:00 a.m. until - 4:30 p.m.

Our call center is available Monday, Tuesday, Wednesday, and Friday from 10:00 a.m. until 4:00 p.m. On Thursdays, the call center is open from 11:00 a.m. until 4:00 p.m.