We encourage you to review the information on our website in order to have a greater understanding of the financial aid process. By reviewing our website, the chances you may have to call, email, or come to the office to ask a question will likely decrease. 

Specific questions about balances owed, payment plans and residual funds are typically managed by the Bursar’s Office. We encourage you to visit the Bursar’s Office website for more information about these topics and their contact information.

Hot Topics

Payments on Federal Student Loans Will Resume in October

First-Time Direct Loan Borrower at UofL

I filed a Free Application for Federal Student Aid (FAFSA). Why haven’t I been awarded financial aid?

What does my Financial Aid ‘To Do List’ Task status mean?

How can I find information on scholarships?



Payments on Federal Student Loans Will Resume in October

The national COVID-19 emergency ended on May 11, 2023, and Congress recently passed a law preventing further extensions of the payment pause. Student loan interest will resume on September 1, 2023, and borrowers will have to restart payments in October. The U.S. Department of Education will notify borrowers before payments restart. Loan servicers should also provide borrowers with billing statements or notices at least 21 days before their first payments are due.

Borrowers who graduated during the COVID-19 emergency should pay special attention to the restart of federal loan payments, as they have not been required to make payments on their federal loans before, but will be required begin making payments soon.

For more detailed information about loan repayments resuming and frequently asked questions about debt relief visit the U.S. Department of Education’s website.

Beware of Scams

You might be contacted by a company saying they will help you get loan discharge, forgiveness, cancellation, or debt relief for a fee. You never have to pay for help with your federal student aid. Make sure you work only with the U.S. Department of Education, the office of Federal Student Aid, and your assigned loan servicers

First-Time Direct Loan Borrower at UofL

For student Direct Loans to disburse in a timely manner, it is critical students complete all required steps if interested in borrowing the loan funds. For loans, this includes loan acceptance in ULink and completing the Master Promissory Note(s) and Entrance Counseling with the Department of Education.

Complete Entrance Counseling and the Master Promissory Note at the U.S.Department of Education’s Federal Student Aid website.

I filed a Free Application for Federal Student Aid (FAFSA). Why haven’t I been awarded financial aid?

After you submit your FAFSA, there are some cases where the U.S. Department of Education requires us to collect additional information from you. Please login to ULink frequently to review your ‘To Do List’ (on your ‘Student Homepage,’ select the ‘Tasks’ tile, then click on ‘To Do List’). Items on your ‘To Do List’ may be necessary to complete your financial aid file as a result of receiving your FAFSA (you may be selected for verification or need to resolve conflicting information reported) or it may be required for other purposes, such as scholarship requirements or disbursing aid to your student account. For requests from the Student Financial Aid Office, print, complete, sign, and return any applicable form(s) and/or any required documentation to our office OR take the action outlined in the ‘Task Details.’ Do not submit any forms or any requested documentation by e-mail.

In addition, review any potential holds on your account by selecting ‘Holds’ from the ‘Tasks’ tile on your Student Homepage.

Not all ‘To Do List’ tasks are assigned by the Student Financial Aid Office. If you have a ‘To Do List’ task(s) listed from another office, please ensure you follow-up with that respective office accordingly.

I have a Financial Aid ‘To Do List’ task(s). How should I submit the item(s) requested?

If you have a Financial Aid ‘To Do List’ task(s) under your 'Tasks’ tile in ULink you need to submit a required financial aid form(s), documentation, and/or a requested item(s) for, you may have the option to securely upload the item(s) via your ULink account.

Refer to our Financial Aid Document Upload resource page for more information.

What does my Financial Aid ‘To Do List’ Task status mean?

The following are task status descriptions for Financial Aid ‘To Do List’ tasks:

  • Accepted:  Item(s) submitted for task but not yet reviewed
  • Active:  Additional documentation may be needed; check your UofL email for additional information
  • Approved:  Submitted appeal, application, or request has been approved
  • Deferred:  Additional documentation for appeal, application, or request needed; check your UofL email for additional information
  • Denied:  Submitted appeal, application, or request has been denied
  • In Progress:  Submitted item(s) is being processed
  • Initiated:  No item has been submitted or item(s) recently submitted and not yet accepted/reviewed by the Student Financial Aid Office
  • Received:  Submitted item(s) has been reviewed

The 2023-2024 FAFSA is now available, and you should complete it as soon as possible.

For step-by-step instructions on how to renew your FAFSA, please visit the U.S. Department of Education’s Federal Student Aid website at

 Once you log in to renew, certain information will automatically be pre-populated for you, and you’ll only simply need to provide new income and tax information and update any information that may have changed. 

  • When completing the 2023-2024 FAFSA, you will use 2021 income and tax information.
  • We strongly encourage you (and your parent(s), if applicable) to use the IRS Data Retrieval Tool to import your tax information directly from the IRS to your FAFSA.
  • The ability to renew your FAFSA form is for your convenience, and you can also choose to start a new FAFSA form.
 If you need assistance completing the FAFSA or have questions regarding the FAFSA filing process, please contact our office or visit 

The FAFSA form is free. Only go to the U.S. Department of Education's Federal Student Aid website to file the FAFSA.  

How can I find information on scholarships?

New! The University of Louisville has teamed up with Scholarship Universe to provide a one-stop portal to connect students with scholarship opportunities!

                                Access Now Image with link to the UofL ScholarshipUniverse Portal Webpage                          

Visit our Scholarships and Other Resources page for more information about aid opportunities.


The University of Louisville does not discriminate on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, genetic information, sexual orientation, gender, gender identity or expression, marital status, pregnancy, or disability of an otherwise qualified individual in educational programs and activities.  Accordingly, while a program or activity may be focused on the needs or issues of a particular group, they are intended to be inclusive of all and any participant may benefit from attendance or participation in these programs and activities.

How may we assist you?

Email Service

A dedicated student and communication service account is monitored by a team equipped to provide assistance to students.

Email Financial Aid Service at:

Call Center

A dedicated call center is available to assist with all phone inquiries.

Call Student Financial Aid at: (502) 852-5511