COVID-19 Housing FAQ
Why are residents of traditional and suite-style halls being asked to choose to move out or seek an exception by March 29 at 10:00 a.m.?
Our primary mission is to create a safe and supportive living environment in our halls. The densified living spaces of traditionals and suites are not compatible with the latest recommendations provided by the Centers for Disease Control and Prevention (CDC) regarding social distancing. By having some students choose to depart, this creates more space for those who must remain, even if they must relocate to other areas of campus.
I do not have an alternative housing option. May I remain in my residence hall?
Pending availability, we are prepared to accommodate any resident who does not have an alternative housing option readily accessible. If you would like to remain on campus because you do not have an alternative option available, please complete the following:
- Log into the Housing Portal on our homepage and complete the “Housing Exception Form for Spring 2020.”
- Await a confirmation from our team regarding your request. Please know that we will take every measure to accommodate you here in a residence hall; however, your room assignment may change depending on the availability of spaces which meet social distancing criteria.
Will on-campus apartment-style halls remain open and operational?
Yes. We are confident that these halls contain living spaces compatible with the latest recommendations provided by the Centers for Disease Control and Prevention (CDC) regarding social distancing. For students who remain on campus, our university will ensure that grab-and-go dining options and other services are available for the remainder of the semester. Note: All services within Student Affairs that are normally held in person (Recreation, Counseling, etc.) are being held in an online format. None are being shut down entirely. Check out MORE student support resources here!
I live off campus with an affiliate. Does this affect me?
This preventative measure is geared only toward residents of our traditional and suite-style halls. Residents of affiliated apartment properties and Greek housing should check with their property managers for more information.
Will I be able to reside on campus during the summer?
A: If you reside in University Pointe or Cardinal Towne Apartments, you should expect to move out of your hall by August 1 at 10:00 a.m., per your 11.5-month housing license agreement. If do not reside in University Pointe or Cardinal Towne apartments, you may complete the Summer 2020 Housing Application by logging into the Housing Portal on our homepage. Summer housing will be located in Bettie Johnson Hall. View the Summer 2020 Housing Rates here.
I am remaining on campus. What are my dining options?
A: Please visit the UofL Dining webpage for more information on your dining options. We also encourage you to monitor our university's dedicated coronavirus webpage for the latest updates. Be sure to monitor your university email for direct updates from Dining.
I am moving out of my residence hall. What are my next steps?
1. Log into the Housing Portal on our homepage to submit a Cancellation Request. This cancellation will affect the duration of your housing license agreement.
2. Review our express check-out instructions and proceed with move-out by March 29.
When can I complete an Express Check-Out?
Residents may complete an express check-out 24/7 at the front desk of their residence hall. We are not asking residents of apartment-style halls to move out, as these halls remain operational. However, if a resident of an apartment-style hall chooses to move out, they may also complete an express check-out 24/7 at the front desk of their hall. Any student who completes check-out should also cancel their housing by logging into the Housing Portal and submitting a cancellation request.
Someone would like to assist with my move-out. Is that allowed?
Yes. Up to two individuals may assist you with move-out; however, we do ask that you avoid congregating in hall spaces in order to practice safe social distancing and strive to move out in a timely manner. We highly discourage the presence of more than five (5) individuals in a space at a given time.
I cannot return to campus to remove my room items. Can someone else remove my items?
A: Yes. If you would like to authorize another individual (e.g. a friend, parent, etc.) to remove your items from your room on your behalf, please follow these steps:
1. Email your Hall Director and inform them that you authorize Campus Housing to accompany "John Doe" to your room in order to retrieve your items. Please make plans to return your key/fob if you have taken this home with you.
2. Please ask "John Doe" (the individual planning to retrieve the items) to send a second email to your Hall Director in order to schedule an appointment for retrieving the items.
I reside in an apartment-style hall and would like to move out. What should I do?
We are confident that our apartment-style halls contain living spaces compatible with the latest recommendations provided by the Centers for Disease Control and Prevention (CDC) regarding social distancing. Therefore, we are not requiring residents of apartment-style halls to move out prior to March 29. Any resident of an apartment-style hall who wishes to move out prior to the move-out date specified on their housing license agreement is allowed to do so, and should cancel their housing and proceed with check-out. These residents will not receive prorated credits toward their student financial accounts.
I took all of my belongings with me over spring break. Do I still need to check out?
Yes. To avoid any additional fees or charges for replacing keys and/or room door locks, residents of traditional and suite-style halls with items still remaining in their units will need to return to campus and officially check-out via the methods outlined above. If all items have previously been removed from the unit, then students at home should follow these express check-out procedures:
1. Mail your key/fob to the following address. Please note that check-out packages must be postmarked by March 27:
University of Louisville
101 E. Centennial Walk
Louisville, KY 40292
2. Include a note with your full name and seven-digit student ID number.
3. Once your check-out package has been mailed, email your hall director to inform them that your package has been mailed.
We take no responsibility for items lost in the mail.
I am moving out of my residence hall and have rented a microwave/mini-fridge unit and/or lofted bed. What do I need to do?
On March 18, College Products emailed Micro-Chill and Loft Check-Out Procedures to all renters. View them here. If you have already checked out of your hall, please email College Products to confirm that your record has been updated in their system.
Cancellations and Prorated Credits
How can I cancel my housing?
Please log into the Housing Portal on our homepage. Select "Cancellation Request" to get started.
Will I be charged a cancellation fee if I decide to cancel my housing?
A: We will not charge a cancellation fee for any resident who cancels between March 18 and 29.
What steps are you taking to ensure the health and safety of those who remain on campus?
Effective immediately, we are prohibiting visitation in all of our residence halls. Until further notice, no outside visitors may enter the residence halls. This does not include parents assisting with move-out. We highly discourage the congregation of more than five (5) individuals in a space at a given time. Our facilities and housekeeping teams are working diligently to ensure that the halls are sanitized daily with a CDC-approved agent, and they are thoroughly cleaning all public spaces in the halls.
For students who remain on campus, our university will ensure that grab-and-go dining options and other services are available for the remainder of the semester. Please visit our university's dedicated coronavirus page for full information on campus and support services, CDC guidelines, and other regular updates.
I have already moved back home. Do I still need to cancel my housing?
Yes. All residents of traditionals and suites who do not plan on remaining in the residence halls for the duration of their license agreements should cancel their housing by logging into the Housing Portal on our homepage and submitting a Cancellation Request.
I have already moved back home. Am I still eligible to receive a prorated housing credit?
Prorated credits will be issued for those qualifying traditional and suite-style residents who both cancel their housing and check out between March 18 and 29. In mid-April, an email was sent to those qualifying students. This email contained information regarding the housing adjustment and credit processes.
Will I be reimbursed for my meal plan if I cancel my housing and check out by March 29?
The University will be providing a pro-rated credit to your dining account based on your balance of unused flex points. Due to campus operations remaining open, the prorated amount cannot be determined until the end of the current semester, which concludes on May 7, 2020. If you have graduated from UofL, your credit will be issued from the Bursar’s office in the form of a check. If you have any additional questions concerning your meal plan, please contact the Cardinal Card Office via email at email@example.com.