VPN

Virtual Private Networking (VPN) documentation.

The VPN allows users to use a public network or Internet service to securely connect to protected University resources such as file and print, SQL servers, remote logins to servers and workstations.

You must request a regular VPN account through ULink. The regular VPN access allows you to remote into your desktop and access IT file and print. To do so, log in to ULink and click the Computer Accounts link located in the Information Technology section.


Installation Documentation

Installation document for Windows (PDF)

Installation document for Apple OS X (PDF)

How to Enable Remote Desktop in Windows

How to setup remote desktop instructions.

VPN FAQ

What Operating Systems are supported?
  • Windows Vista, 7, 8, 8.1; 32 and 64-bit.
  • Mac OS 10.7 and up.
  • Ubuntu Linux 32 and 64-bit.
  • The VPN client will run in a Virtual Machine environment.
What Web Browsers are supported?
  • Windows
    • Internet Explorer with ActiveX or Java version 7.
    • Firefox with Java version 7 only.
    • Chrome with Java version 7 only.
  • Mac OS
    • Safari with Java version 7 only.
  • Linux
    • Firefox with Java version 7 only.
What is the University of Louisville VPN used for?
The Virtual Private Network (VPN) is used to allow a user from a remote location off campus to access IT computer resources that you have approved access to and are located on University of Louisville campus. You should always use the VPN when accessing sensitive data from outside the University such as HIPAA, FERPA and Research data.
Is the VPN connection secure?
Yes the VPN uses a SSL encrypted connection to ensure no one can gain access to your traffic via a network sniffer.
Do I need Access?
You will need a VPN account if you require a connection to a desktop computer or IT resource located on University of Louisville campus.
How do I get a VPN account?
Go to ULink and login with your credentials once logged in locate the Information Technology block then click on the Computer Accounts link and under Requestable Accounts click the box next to VPN 1:  Campus and click save.  Your account will be created within minutes, you will not receive a separate notification.
Installing the VPN client.
Navigate with your web browser to vpn.louisville.edu and log in. There will be different sections displayed on the page after log in. At the bottom of the page, there is a "VPN Network" section with a "Connect" button. Clicking "Connect" will install or upgrade the VPN client if it is not present, or outdated, and will launch the client if it's already installed and up to date. After installation, a successful connection to the campus network can be verified by checking that there is a small red "UL" icon on the system tray by the clock.
How do I connect to my desktop through the VPN?
Microsoft uses a feature that they call Remote Desktop.
How do I allow someone who is not an employee/faculty such as a 3rd party technical support or researcher access to the VPN to connect to a University IT computer resource?
This known as a Sponsored Account, you will need to request the account for the individual that will need access to the IT resource using the VPN. The request can be made by visiting the Sponsored Account request form.
What if I am having trouble connecting to the VPN is there someone I can call?
Yes you can contact the Help Desk at 852-7997

If you are requesting Datacenter access, please fill out the elevated access form. You will have to provide a list of applications and data that you need access to with the VPN. If you do not provide enough detail you will be asked for more information, so please feel free to elaborate as much as necessary to describe what the applications are being used for and how the data is being used. Access the Elevated Access form.