UofL Single Inbox Voicemail

About Using Your Email Application to Manage Voice Messages

With UofL Unity single inbox, you can access voice messages and receipts in your email application.

The location that your voicemail messages will be placed is your default inbox of your email application. Messages contain a .WAV file attachment with the recording. You play a voice message by opening the attachment.

Sending Voice Messages from Your Email Application

You cannot record voice messages or replies to voice messages from your email application.

Note When your Cisco Unity Connection mailbox exceeds its size quota, you may not be able to send messages. (See the Voicemail Storage Policy FAQs)

Checking Voice Messages in Your Email Application

Voice messages will appear in default inbox folder of your email application. Messages contain a .WAV file attachment with the recording. You play a voice message by opening the attachment.

Your email application may notify you of new voice messages in the same way that it notifies you of new email messages.

The From field of a message will contain either the name of a UofL voicemail user or "UCXN"—the latter when a message is left by someone who is not a Connection user or by a user who did not log on before leaving the message. The Subject field displays the phone number of the caller, if it is available.

Deleting Voice Messages in Your Email Application

You can delete voice messages from your email application, just as you do email messages.

For some email applications, you may need to periodically purge your deleted messages folder to completely delete voice messages.