Technology

Helpful Technical Tips and Information.

ITS Desktop Support

For those of you who receive support through ITS Desktop Services, please note that Jeff Miles has retired.

As a reminder, it’s best not to reach out to individual team members directly, as they may be on leave, tied up with another project, or unavailable. For the most efficient support, please email desktop@louisville.edu.

This message does not apply to those of you who have designated Departmental Tier 1 support.

Service Account Reminder

This is especially relevant after the Duo update on June 20, 2025.   You should avoid logging in directly to service accounts. Instead, access should be granted through your personal Outlook account. You can follow the instructions at the link below to set that up:

Add a Service Account Mailbox to Outlook

Phishing Attacks Continue

ITS continues to see phishing attempts targeting university email accounts. Always be cautious with email links. Never copy and paste a URL from an email into your browser—this is a common tactic used to trick users into visiting malicious sites. If in doubt, contact IT support before clicking.


AI Tools on Campus:  What's Allowed

As interest in generative AI tools like ChatGPT grows, it’s important to stay mindful of University policies and data handling. Avoid entering sensitive student, patient, or research data into any AI platform not approved by the University. A working group is currently developing usage guidelines and reviewing potential enterprise licenses. More to come in future updates.

For additional technology updates and tips, visit Helpful Technical Tips and Information.

Security Alert: Personal Browsing Risks

ITS has seen a rise in security issues linked to personal shopping and non-work-related browsing on university computers. Many of these involve fake CAPTCHAs that prompt users to download files, install extensions, or use dangerous commands like Windows + R to open the command prompt—never do this. If you encounter suspicious pop-ups or prompts, shut down your computer immediately and contact Tier 1 support or call the ITS Helpdesk: 502-852-7997. Stay safe—keep personal browsing off university devices.  Click here for a complete guide to keeping yourself safe from fake Captchas.

One IT Strategic Plan

Karlis Kaugars, Vice Provost for IT Services and CIO, is leading the One IT initiative, a strategic plan uniting IT personnel across the University to collaborate on shared goals and tools. The plan has been reviewed by senior leadership and faculty/staff senates, and feedback is welcome before finalization. View the draft at One IT.

Updated Password Policy 

To enhance cybersecurity, the University’s Password Policy now requires longer, more complex passwords. Changes will take effect at your next password update. Details are available at Password Policy.
Announcement from UofL Today:

Password policy updated for increased protection. As part of our ongoing commitment to security, ITS has updated UofL’s password policy to enhance account protection. Effective immediately, passwords for standard UofL user accounts must be at least 15 characters long, while privileged user accounts require a minimum of 24 characters. We are removing the mandatory password expiration requirements, meaning you will no longer need to change your password periodically unless there is a security concern. These changes align with industry best practices to improve security while reducing unnecessary disruptions. There is no need to take any immediate action. The policy will take effect on your next password renewal. 

Security First

This year, Information Technology Services (ITS) is emphasizing a security-first approach. Cybersecurity is everyone’s responsibility. Phishing attacks remain the largest security threat to the University, accounting for over 90% of cyberattacks targeting our community. Being diligent when checking emails can significantly reduce the risk to both the University and you. Please keep the following in mind:

  • The University will never ask you to click a link in an email to log in to a system to maintain access.

  • Emails with an undue sense of urgency, such as “Act now to prevent loss of service,” are red flags for phishing attempts.
  • Pay attention to warning messages. If you see this banner at the top of an email, exercise caution:
     CAUTION: This email originated from outside of our organization. Do not click links, open attachments, or respond unless you recognize the sender's email address and know the contents are safe. 
    Additionally:
  • UofL does not conduct contact tracing for any illnesses, including COVID-19, Ebola, or Monkeypox. Any emails claiming otherwise are phishing attempts.
  • If you suspect an email is a phishing attempt, right-click it and choose “Report Phishing”. This alerts ITS and Microsoft to monitor for similar threats.
  • When in doubt, forward suspicious emails to your Tier 1 Support team for advice.
For more details on phishing and how to stay protected, visit UofL’s phishing website. 

Data Privacy 

In support of National Data Privacy Week, the Information Compliance and Privacy Offices remind everyone that you have the power to take charge and manage your personal online data. Data is collected every day and almost every internet-connected device gathers data. But you often have choices when it comes to how this data is collected, shared and protected.
Click on the following to learn more about managing and protecting your personal data.