Technology Support
Technology Support
Our ITS Technology Support provides a wide range of services through different teams and various resources. The ITS HelpDesk is the best option for students, faculty and staff to get help quickly and with multiple ways to connect to our services for technology answers – online chat or call 852-7997 for direct communication with an ITS specialist. With our Service Catalog, (available 24/7) you can order services, report an incident, or update your current requests. If you’re looking for information about a UofL technology, try our searchable Knowledge Base for a self-help option.
Having an issue? Need to report a technology problem or outage?
Submit the details directly to one of our service
teams through our Service
Catalog.
Units and departments can request services from our
Desktop Support team can provides full technology support on
all university-owned
computers, laptops and tablets.
Contact our team with questions about your university phone
or place a work order for service.
Our teams of analysts work with units and departments to keep their systems and
applications running efficiently. For individuals needing assistance with a production
environment, please
submit a ticket.
Our
Classroom Support team provides support for the computer and
media equipment
in a limited number of classrooms across the Belknap campus.
If you would like to report an incident, unintentional data loss or suspected system
breach,
contact our team directly.
Our iTech Connect location on the lower level of the Miller Information Technology
Center (MITC) of Belknap Campus offers one-on-one, free support for mobile technology to
faculty, staff and students. Monday through Friday, 8 am to 5 pm.