Staff Directory

Customer Service 

Graduate Peer Counselors
  Abigail Parks | Skyler Ballesteros |  Taylor Despain | Miranda Maupin | Anne Readmon

  • Provides advising and counseling services for students seeking in-person service via office lobby
  • Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
  • Supports Customer Service Team 
  • Supports Student Outreach 

Miggeletta Wade

Financial Aid Advisor Sr.
mswade01@louisville.edu
Phone: 502.852.8348

  • Counsels students with last name A-K in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms 

Emily Clark

Financial Aid Advisor Sr.
epclar01@louisville.edu
Phone: 502.852.9281

  • Counsels students with last name L-Z in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

Toya Bailey

Assistant Director 

Phone: 502.852.7750

  • Supervises customer service staff (Advisors and Graduate Peer Counselors)
  • Oversees the Competency Based Education (CBE) program
  • Counsels all students in the CBE program regarding federal, state, and institutional aid
  • Monitors the cost of attendance and financial aid packaging according to CBE guidelines

Special Populations

James Barger

Financial Aid Advisor, Sr.
hjbarg01@louisville.edu
Phone: 502.852.8346

  • Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
  • Provide Financial Planning information to new students and families.
  • Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
  • Assist with aspects of Federal Work Study which include awarding, monitoring earnings and departmental assistance.
Monique Montgomery

Financial Aid Advisor Sr.

mdgree01@louisville.edu
Phone: 502.852.8909

  • Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
  • Provide Financial Planning information to new students and families.
  • Ensure the accuracy of forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
  • Oversees income related Professional Judgment and Dependency Override requests. 

Morgan West

Financial Aid Advisor Sr.

Phone: 502.852.8345

  • Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
  • Provide Financial Planning information to new students and families.
  • Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
  • Completes the certification process for alternative loan applications.
Manuel McMillan, Sr. 
Assistant Director 

m0mcmi01@louisville.edu 
Phone: 502.852.8344

  • Liaison with all student loan lenders and guarantee agencies
  • Monitors student loan defaults and aggregate loan limits
  • Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
  • Oversees the Financial Literacy Program

Application Awarding and Aid Evaluation

Cedric Trigg

Financial Aid Advisor, Sr. 
c.trigg@louisville.edu
Phone: 502.852.1405

  • Assists with processing applicable to evaluations of federal aid eligibility and adjustments
  • Coordinates the intake of non-degree program exception forms
  • Provides support to other members of the Application Awarding and Aid Evaluation Team

Ashley Batliner

Financial Aid Advisor Sr.
ashley.batliner@louisville.edu
Phone: 502.852.9280

  • Performs aggregate reviews for federal aid processing
  • Completes the Satisfactory Academic Progress (SAP) process
  • Assists with federal and need-based aid awarding
  • Provides support to other members of the Application Awarding and Aid Evaluation Team

Natalie Legleiter

Administrative Systems Analyst

Phone: 502.852.8376

  • Primary resource for Federal Teach Grant program
  • Completes the Exit Counseling process
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team

Nate Goulet

Administrative Systems Analyst

Phone: 502.852.8341

  • Performs aggregate reviews for federal aid processing
  • Completes the Satisfactory Academic Progress (SAP) process
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team

Katie Lenss

Assistant Director
katherine.lenss@louisville.edu
Phone: 502.852.8350

  • Oversees federal packaging and need-based awarding
  • Provides leadership to Application Awarding and Aid Evaluation Team
  • Provides support to Director of Financial Aid Systems

Application and System Processing (including verification)

Faith Anderson
Financial Aid Advisor, Sr.

Phone: 502.852.2831

  • Processes FAFSA Verification
  • Assists FAFSA Conflict Resolution and Federal Student Aid Eligibility
  • Provides support to Assistant Director for Application and System Processing
Vic Johnson
Financial Aid Advisor, Sr.

Phone: 502.852.8378

  • Processes FAFSA Verification
  • Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility
  • Provides support to Assistant Director for Application and System Processing

Bryan Trautwein 

Assistant Director
bryan.trautwein@louisville.edu 
Phone: 502.852.8349

  • Oversees, provides support for, and manages:
    • FAFSA Verification Processing
    • FAFSA Conflicting Information Processing
    • Federal Student Aid Eligibility
    • FAFSA Correction Processing
  • Works with Information Technology Services, collaborating on tasks, troubleshooting issues, implementing enhancements, and testing maintenance of various operational systems utilized by the Student Financial Aid Office
  • Provides support to the Director of Financial Aid Systems

Disbursement and Information Management

Nichelle Johnson

Information Management Specialist
nrjohn04@louisville.edu
Phone: 502.852.8342

  • Coordinates Alternative Loan processes for both check and EFTs
  • Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
  • Assists with daily computer processes for Direct Loans
  • Oversees the process of student loan entrance files
  • Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS

Mary McMullen

Administrative Systems Analyst
mmmcmu01@louisville.edu
Phone: 502.852.8377

  • Oversees the Direct Loan Common Origination & Disbursement processes
  • Oversees the approved Parent PLUS Loan application process
  • Resolves Direct Loan issues between PS and COD systems

Fiscal, Operational, and Scholarship Management

Whitley Gray
Assistant Director
Phone: 502.852.6037
  • Primary resource for CAP grant
  • Primary resource for Cardinal commitment grant
  • Primary resource for athletic scholarships
  • Manages institutional aid and central scholarship/aid budgets
  • Assesses and projects budget expenditures
  • Compiles data and provides reports to the Vice Provost for Student Enrollment Management and Student Success in support of recruitment and retention goals
  • Provides general support to scholarship team

Niki Royce
Coordinator
nmroyc01@louisville.edu
Phone: 502.852.1407

  • Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
  • Primary resource for non-resident state grants
  • Oversees corporate partnership programs
  • Provides general support to scholarship team

Ellie Smith
Financial Aid Advisor Sr.
ewsmit04@louisville.edu
Phone: 502.852.9284

  • Primary resource for employer reimbursement
  • Processes Report Other Aid form
  • Processes sponsorship processing
  • Awards outside scholarships
  • Assists with Admissions based scholarships

 

Madison Norris
Financial Aid Advisor Sr.
madison.norris@louisville.edu

  • Processes KRS tuition waiver certification forms
  • Processes intake of outside scholarships
Provides support to other members of scholarship team

    Brittini Wise
    Financial Aid Advisor, Sr.
    bnwise02@louisville.edu
    Phone: 502.852.1369

    • Processes KRS tuition waiver certification forms
    • Monitors departmental scholarship requests and processes aid accordingly
    • Coordinates intake of institutional based scholarship applications
    • Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
    • Provides support to other members of scholarship team

    Kiran Maind
    Administrative Systems Analyst

    Phone: 502.852.8343

    • Technology
    • Website
    • System Utilization
    • Security

    Michael Abboud

    Associate Director
    mnabbo01@louisville.edu 
    Phone: 502.852.8347

    • Oversees the Special Population Team
    • Provides leadership to the Customer Service
    • Liaison to Admissions, Bursar, and other university offices
    • Assists with customer service related to the front counter, in call center, and among staff
    • Assists with supervision and training of the Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors

    Tina Carter

    Associate Director

    tldoug01@louisville.edu

    Phone: 502.852.7877

    • Provides leadership to the Disbursement and Information Management Team
    • Serves as liaison with the Bursar and the Registrar's offices
    • Supervises Pell reporting and reconciliation
    • Process all refunds and repayments to aid programs
    • Reviews all residual checks
    • Supervises disbursement activities
    • Assists staff with queries and reporting
    • Oversees auditors
    Rachel Kirk

    Associate Director
    rgfost02@louisville.edu
    Phone: 502.852.8379

    • Provides leadership to the Fiscal, Operational, and Scholarship Management Team
    • Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission based, and other scholarships managed by the Student Financial Aid Office
    • Serves as a liaison with representatives of key offices within the campus community
    Mary Pike 
    Director of Financial Aid Systems

    Phone: 502.852.3997

    • Oversees the Application Processing and Compliance Team and the Application Awarding and Aid Evaluation Team
    • Performs system setup of required tables and data elements for aid processing
    • Oversees federal aid processing
    • Interprets new regulations and policies to help ensure business process are in compliance
    • Performs system testing, resolves system problems, and implements new system functionality
    • Develops and assesses query needs for staff and assists in preparing statistical data
    • Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
    • Serves on the leadership team responsible for strategic planning and oversight of the Student Financial Aid Office
    • Serves as a liaison with representatives of key offices within the campus community
    Angela Black
    Executive Director
    502.852.3870

    •  Oversees all aspects of the work of the Student Financial Aid Office

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