Staff Directory

Customer Service, Outreach, and Special Programs

Graduate Peer Counselors
Camille Jackson | Holly Sexton | Ericka Voyles | Madison Reed | Alex Umana | Terondrick Waller

  • Provides advising and counseling services for students seeking in-person service via office lobby
  • Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
  • Supports Customer Service Team 
  • Supports Student Outreach 

Miggeletta Wade
Financial Aid Advisor Sr.
mswade01@louisville.edu
Phone: 502-852-8348

  • Counsels students with last name A-G in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

Nate Gauthier-Goulet
Financial Aid Advisor Sr.
nrgaut01@louisville.edu
Phone: 502-852-7554

  • Counsels students with last name H-N in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

Monique Montgomery
Financial Aid Advisor Sr.
mdgree01@louisville.edu
Phone: 502-852-8909

  • Counsels students with last name O-Z in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

Jason Meadows
Administrative Systems Analyst 
jimead01@louisville.edu 
Phone: 502-852-3216

  • Updates printing and publication materials
  • Sends out mass communications to students
  • Updates Financial Aid Website
  • Manages and maintains Crystal Reports for the SFAO
  • Provides support to Associate Director for Operations/Systems

Toya Bailey
Coordinator of Customer Service and Competency Based Education
tdflan01@louisville.edu
Phone: 502-852-7750

  • Supervises customer service staff 
  • Oversees the Competency Based Education (CBE) program
  • Councils all students in the CBE program regarding federal, state, and institutional aid
  • Monitors the cost of attendance and financial aid packaging according to CBE guidelines
Manuel McMillan, Sr. 

Assistant Director 
m0mcmi01@louisville.edu 
Phone: 502-852-8344

  • Liaison with all student loan lenders and guarantee agencies
  • Monitors student loan defaults and aggregate loan limits
  • Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
  • Oversees the Financial Literacy Program
Michael N Abboud

Associate Director (Counseling Team)
mnabbo01@louisville.edu 
Phone: 502-852-8347

  • Monitors customer service provided at front counter, in Call Center, and among staff
  • Supervises and trains Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors
  • Liaison to Admissions, Bursar, and other university offices

Application Awarding and Aid Evaluation

Cedric D. Trigg
Financial Aid Advisor Sr. 
cdtrig01@louisville.edu
Phone: 502-852-1405

  • Processes and revises awards
  • Certifies alternative loans
  • Assists with Packaging processes

Seth Ellis
Administrative Systems Analyst
seth.ellis@louisville.edu

  • Supports system utilization for federal packaging and need-based awarding 

Katie Farmer
Assistant Director
kefarm01@louisville.edu

  • Oversees federal packaging and need-based awarding
  • Oversees alternative loan certification

Application Processing and Compliance (including verification)

Vic Johnson
Financial Aid Advisor
hvjohn01@louisville.edu

  • Provides support to Associate Director for Application Processing and Compliance
  • Manages federal verification processing (tax returns, etc.)
  • Provides support to document imaging

Chelsea Sloan
Financial Aid Advisor
chelsea.sloan@louisville.edu

  • Provides support to Associate Director for Application Processing and Compliance
  • Manages federal verification processing (tax returns, etc.)
  • Provides support to document imaging

Natalie Legleiter
Financial Aid Advisor
nmthom05@louisville.edu
Phone: 502-852-8376

  • Provides support to Associate Director for Application Processing and Compliance
  • Manages federal verification processing (tax returns, etc.)
  • Provides support to document imaging

Bryan Trautwein 
Assistant Director
bwtrau01@louisville.edu 
Phone: 502-852-8349

  • Provides support to federal verification and FAFSA correction processing
  • Oversees document imaging system
  • Processes suspended FAFSA records and performs conflict resolution
  • Supervises federal electronic data exchange software and processes
  • Processes date of birth and driver's license documents

Disbursment and Information Management

Nichelle Johnson
Information Management Specialist
nrjohn04@louisville.edu
Phone: 502-852-8342

  • Coordinates Alternative Loan processes for both check and EFTs
  • Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
  • Assists with daily computer processes for Direct Loans
  • Oversees the process of student loan entrance files
  • Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS

Mary M. McMullen
Administrative Systems Analyst
mmmcmu01@louisville.edu
Phone: 502-852-8377

  • Oversees the Direct Loan Common Origination & Disbursement processes
  • Oversees the approved Parent PLUS Loan application process
  • Resolves Direct Loan issues between PS and COD systems

James Barger
Financial Aid Advisor
hjbarg01@louisville.edu
Phone: 502-852-8346

  • Oversees administration of TEACH grant
  • Coordinates the Federal Work Study Program
  • Coordinates SAP appeal processes
  • Assists the Associate Director 
Tina L. Carter

Associate Director 
tldoug01@louisville.edu 
Phone: 502-852-7877

  • Serves as liaison with the Bursar and the Registrar's offices
  • Supervises Pell reporting and reconciliation
  • Process all refunds and repayments to aid programs
  • Reviews all residual checks
  • Supervises disbursement activities
  • Assists staff with queries and reporting
  • Oversees auditors

Fiscal, Operational, and Scholarship Management

Vacant

Coordinator

    • Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
    • Primary resource for non-resident state grants
    • Primary resource for athletic scholarships
    • Serves as resource for university departments
    • Oversees processing of departmental and outside scholarships
    • Provides general support to scholarship team
      Rachel Kirk

      Coordinator and Scholarship Program Manager
      rgfost02@louisville.edu
      Phone: 502-852-8379

      • Oversees, awards, and manages communications for institutional based scholarships
      • Coordinates Trustees scholarship appeals and leave of absence processes
      • Oversees the posting of payments that are applied directly to the Bursar accounts
      • Oversees KRS processing
      • Provides general support to scholarship team
      • Supports Associate Director for Scholarships

      Kiran Maind

      Administrative Systems Analyst

      • Technology
      • Website
      • System Utilization
      • Security

      Angela Beverly
      Financial Aid Advisor
      albeve01@louisville.edu
      Phone: 502-852-5517

      • Provides support to scholarship team and the Executive Director
      • Serves as internal coordinator for supply management, procard, travel and other operational business activities
      • Manages scholarship related questions and outside aid reporting within the Financial Aid service account
      • Runs and tracks data from university reports to support reconciliation activities
      • Maintains employee records
      • Processes KRS tuition waiver certification forms

      Brittini Wise
      Financial Aid Advisor, Sr.
      bnwise02@louisville.edu
      Phone: 502-852-1369

      • Manages check deposits and processes outside scholarships 
      • Serves as primary contact for outside scholarship organizations
      • Monitors departmental scholarship requests and processes aid accordingly
      • Coordinates intake of institutional based scholarship applications
      • Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
      • Provides support to other members of scholarship team


      Angela M. Black

      Associate Director 
      amblac01@louisville.edu 
      Phone: 502-852-3870

      • Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission based, and other scholarships managed by the Student Financial Aid Office
      • Oversees office technological operations including desktop support, security and website management 
      • Oversees employee support operations
      • Liaison with representatives of key offices within the campus community associated with office technology operations, employee support, scholarships and the fiscal management of student financial aid programs
      • Provide leadership to the fiscal, operational, and scholarship management team

      Systems and Process Management

      Mary Pike 

      Quality Assurance Officer, Associate Director 
      m0magg01@louisville.edu
      Phone: 502-852-3997

      • Performs system setup of required tables and data elements for aid processing
      • Oversees academic year and summer aid processing
      • Interprets new regulations and policies to help ensure business process are in compliance
      • Performs system testing, resolves system problems, and implements new system functionality
      • Develops and assesses query needs for staff and assists in preparing statistical data
      • Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
      • Provides support to the Director

      Executive Director

      Sandra J. Neel

      Executive Director
      sandra.neel@louisville.edu
      Phone: 502-852-5517

      • Overall administrative, financial, management, personnel, and budgetary responsibilities
      • Responsible for long range planning and administration of all federal, state, and institutional student aid programs

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