Staff Directory

Customer Service, Outreach, and Special Programs

Graduate Peer Counselors
 Faith Anderson | Emily Clark | Madeline Clark | Kayleigh Graves | Sophia Paino | Ellie Smith

  • Provides advising and counseling services for students seeking in-person service via office lobby
  • Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
  • Supports Customer Service Team 
  • Supports Student Outreach 

Miggeletta Wade
Financial Aid Advisor Sr.
mswade01@louisville.edu
Phone: 502.852.8348

  • Counsels students with last name A-G in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms 

Ashley Batliner
Financial Aid Advisor Sr.

Phone: 502.852.9280

  • Counsels students with last name H-N in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
  • Oversees administration of TEACH grant
  • Coordinates the Federal Work Study Program
Monique Montgomery

Financial Aid Advisor Sr.
mdgree01@louisville.edu

Phone: 502.852.8909

  • Counsels students with last name O-Z in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

James Barger
Financial Aid Advisor, Sr. for New Students
hjbarg01@louisville.edu
Phone: 502.852.8346

  • Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
  • Provide Financial Planning information to new students and families.
  • Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.

Morgan West
Financial Aid Advisor, Sr for New Students

Phone: 502.852.8345

  • Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
  • Provide Financial Planning information to new students and families.
  • Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
Toya Bailey

Assistant Director 

Phone: 502.852.7750

  • Supervises customer service staff (Advisors and Graduate Peer Counselors)
  • Oversees the Competency Based Education (CBE) program
  • Counsels all students in the CBE program regarding federal, state, and institutional aid
  • Monitors the cost of attendance and financial aid packaging according to CBE guidelines
Manuel McMillan, Sr. 

Assistant Director 
m0mcmi01@louisville.edu 
Phone: 502.852.8344

  • Liaison with all student loan lenders and guarantee agencies
  • Monitors student loan defaults and aggregate loan limits
  • Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
  • Oversees the Financial Literacy Program

Application Awarding and Aid Evaluation

Cedric Trigg
Financial Aid Advisor, Sr. 
c.trigg@louisville.edu
Phone: 502.852.1405

  • Monitors state need-based grant known as College Access Program (CAP)
  • Completes the certification process for alternative loan applications
  • Coordinates the intake of non-degree program exception forms
  • Provides support to other members of the Application Awarding and Aid Evaluation Team

Natalie Legleiter
Administrative Systems Analyst

Phone: 502.852.8376

  • Performs aggregate reviews to federal aid processing
  • Completes the Exit Counseling process
  • Assists with federal and need based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team

Nate Goulet
Administrative Systems Analyst

Phone: 502.852.8341

  • Performs aggregate reviews to federal aid processing
  • Completes the Satisfactory Academic progress (SAP) process
  • Assists with federal and need based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team

Katie Farmer
Assistant Director

Phone: 502.852.8350

  • Oversees federal packaging and need-based awarding
  • Provides leadershpi to Application Award and Aid Evaluation Team
  • Provides support to Associate Director of Systems and Process Management

Application Processing and Compliance (including verification)

Ericka Voyles
Financial Aid Advisor, Sr.

Phone: 502.852.9108

  • Processes FAFSA Conflict Resolution
  • Assists with Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
  • Provides support to Assistant Director for Application Processing
Vic Johnson
Financial Aid Advisor, Sr.

Phone: 502.852.8378

  • Processes FAFSA Verification
  • Assists with FAFSA Conflict Resolution
  • Provides support to Assistant Director for Application Processing

Vacant

  • Manages FAFSA Verification
  • Manages FAFSA Corrections
  • Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
  • Provides support to Assistant Director for Application Processing

Bryan Trautwein 
Assistant Director
bryan.trautwein@louisville.edu 
Phone: 502.852.8349

  • Oversees, provides support for, and manages:
    • FAFSA Verification Processing
    • FAFSA Conflicting Information Processing
    • Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
    • FAFSA Correction Processing
  • Assists with Graduate Federal Loan Exit Counseling
  • Provides support to the Associate Director for System and Process Management

Disbursment and Information Management

Nichelle Johnson
Information Management Specialist
nrjohn04@louisville.edu
Phone: 502.852.8342

  • Coordinates Alternative Loan processes for both check and EFTs
  • Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
  • Assists with daily computer processes for Direct Loans
  • Oversees the process of student loan entrance files
  • Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS

Mary McMullen
Administrative Systems Analyst
mmmcmu01@louisville.edu
Phone: 502.852.8377

  • Oversees the Direct Loan Common Origination & Disbursement processes
  • Oversees the approved Parent PLUS Loan application process
  • Resolves Direct Loan issues between PS and COD systems

Fiscal, Operational, and Scholarship Management

Whitley Gray
Assistant Director
Phone: 502.852.6037
  • Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
  • Primary resource for non-resident state grants
  • Primary resource for athletic scholarships
  • Serves as resource for university departments
  • Oversees processing of departmental and outside scholarships
  • Provides general support to scholarship team
    Madison Reed

    Financial Aid Advisor, Sr.

    Phone: 502.852.9107

    • Manages check deposits and processes outside scholarships 
    • Serves as primary contact for outside scholarship organizations
    • Supports institutional scholarship processing
    • Manages service account inquiries and outside aid reporting
    • Provides support to other members of scholarship team

    Brittini Wise
    Financial Aid Advisor, Sr.
    bnwise02@louisville.edu
    Phone: 502.852.1369

    • Processes KRS tuition waiver certification forms
    • Monitors departmental scholarship requests and processes aid accordingly
    • Coordinates intake of institutional based scholarship applications
    • Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
    • Provides support to other members of scholarship team

    Kiran Maind
    Administrative Systems Analyst

    Phone: 502.852.8343

    • Technology
    • Website
    • System Utilization
    • Security

    Michael Abboud

    Associate Director
    mnabbo01@louisville.edu 
    Phone: 502.852.8347

    • Provides leadership to the Counseling, Outreach, and Customer Service Team
    • Monitors customer service provided at front counter, in Call Center, and among staff
    • Supervises and trains Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors
    • Liaison to Admissions, Bursar, and other university offices
    Tina Carter

    Associate Director 
    tldoug01@louisville.edu 
    Phone: 502.852.7877

    • Provides leadership to the Disbursement and Information Management Team
    • Serves as liaison with the Bursar and the Registrar's offices
    • Supervises Pell reporting and reconciliation
    • Process all refunds and repayments to aid programs
    • Reviews all residual checks
    • Supervises disbursement activities
    • Assists staff with queries and reporting
    • Oversees auditors
    Rachel Kirk

    Associate Director
    rgfost02@louisville.edu
    Phone: 502.852.8379

    • Provides leadership to the Fiscal, Operational, and Scholarship Management Team
    • Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission based, and other scholarships managed by the Student Financial Aid Office
    • Serves as a liaison with representatives of key offices within the campus community
    Joe Dablow
    Director of Financial Aid Services

    Phone: 502.852.6145

    • Oversees the Fiscal, Operational and Management Team and the Customer Service, Outreach and Special Programs Team
    • Manages institutional aid and central scholarshp/aid budgets
    • Assesses and projects budget expenditures
    • Compiles data and provides reports to the Vice Provost for Student Enrollment Management and Student Success in support of recruitment and retention goals
    • Interprets new regulations and policies
    • Serves on the leadership team responsible for strategic planning and oversight of the Student Financial Aid Offic
    • Serves as a liaison with representatives of key offices within the campus community
    Mary Pike 
    Director of Financial Aid Systems

    Phone: 502.852.3997

    • Oversees the Application Processing and Compliance Team and the Application Awarding and Aid Evaluation Team
    • Performs system setup of required tables and data elements for aid processing
    • Oversees federal aid processing
    • Interprets new regulations and policies to help ensure business process are in compliance
    • Performs system testing, resolves system problems, and implements new system functionality
    • Develops and assesses query needs for staff and assists in preparing statistical data
    • Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
    • Serves on the leadership team responsible for strategic planning and oversight of the Student Financial Aid Office
    • Serves as a liaison with representatives of key offices within the campus community
    Angela Black
    Executive Director
    502.852.3870

    •  Oversees all aspects of the work of the Student Financial Aid Office

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