Staff Directory

Customer Service, Outreach, and Special Programs

Graduate Peer Counselors
 Holly Sexton | Madison Reed | Terondrick Waller

  • Provides advising and counseling services for students seeking in-person service via office lobby
  • Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
  • Supports Customer Service Team 
  • Supports Student Outreach 

Miggeletta Wade
Financial Aid Advisor Sr.
mswade01@louisville.edu
Phone: 502-852-8348

  • Counsels students with last name A-G in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

Nate Gauthier-Goulet
Financial Aid Advisor Sr.
nrgaut01@louisville.edu
Phone: 502-852-7554

  • Counsels students with last name H-N in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

Monique Montgomery
Financial Aid Advisor Sr.
mdgree01@louisville.edu
Phone: 502-852-8909

  • Counsels students with last name O-Z in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

Courtney Woolever
New Student Financial Aid Advisor
courtney.woolever@louisville.edu
Phone: 502-852-1407

  • Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
  • Provide Financial Planning information to new students and families.
  • Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.

Jason Meadows

Administrative Systems Analyst 
jimead01@louisville.edu 
Phone: 502-852-3216

  • Updates printing and publication materials
  • Sends out mass communications to students
  • Updates Financial Aid Website
  • Manages and maintains Crystal Reports for the SFAO
  • Provides support to Associate Director for Operations/Systems

Toya D. Bailey
Assistant Director
tdflan01@louisville.edu
Phone: 502-852-7750

  • Supervises customer service staff (Advisors and Graduate Peer Counselors)
  • Oversees the Competency Based Education (CBE) program
  • Counsels all students in the CBE program regarding federal, state, and institutional aid
  • Monitors the cost of attendance and financial aid packaging according to CBE guidelines
Manuel McMillan, Sr. 

Assistant Director 
m0mcmi01@louisville.edu 
Phone: 502-852-8344

  • Liaison with all student loan lenders and guarantee agencies
  • Monitors student loan defaults and aggregate loan limits
  • Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
  • Oversees the Financial Literacy Program
Michael N Abboud

Associate Director (Counseling Team)
mnabbo01@louisville.edu 
Phone: 502-852-8347

  • Monitors customer service provided at front counter, in Call Center, and among staff
  • Supervises and trains Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors
  • Liaison to Admissions, Bursar, and other university offices

Application Awarding and Aid Evaluation

Cedric D. Trigg
Financial Aid Advisor Sr. 
cdtrig01@louisville.edu
Phone: 502-852-1405

  • Processes and revises awards
  • Certifies alternative loans
  • Assists with Packaging processes

Vacant
Administrative Systems Analyst

  • Supports system utilization for federal packaging and need-based awarding 

Katie Farmer
Assistant Director

  • Oversees federal packaging and need-based awarding
  • Oversees alternative loan certification

Application Processing and Compliance (including verification)

 

Ericka Voyles

Financial Aid Advisor
ericka.voyles@louisville.edu
Phone: 502-852-9108

  • Processes FAFSA Conflict Resolution
  • Assists with Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
  • Provides support to Assistant Director for Application Processing


Vic Johnson

Financial Aid Advisor
hvjohn01@louisville.edu
Phone: 502-852-8378

  • Processes FAFSA Verification
  • Assists with FAFSA Conflict Resolution
  • Provides support to Assistant Director for Application Processing

Natalie Legleiter

Financial Aid Advisor Sr
natalie.legleiter@louisville.edu
Phone: 502-852-8376

  • Manages FAFSA Verification
  • Manages FAFSA Corrections
  • Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
  • Provides support to Assistant Director for Application Processing


Bryan Trautwein 
Assistant Director
bryan.trautwein@louisville.edu 
Phone: 502-852-8349

  • Oversees, provides support for, and manages:
    • FAFSA Verification Processing
    • FAFSA Conflicting Information Processing
    • Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
    • FAFSA Correction Processing
  • Assists with Graduate Federal Loan Exit Counseling
  • Provides support to the Associate Director for System and Process Management



Disbursment and Information Management

Nichelle Johnson
Information Management Specialist
nrjohn04@louisville.edu
Phone: 502-852-8342

  • Coordinates Alternative Loan processes for both check and EFTs
  • Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
  • Assists with daily computer processes for Direct Loans
  • Oversees the process of student loan entrance files
  • Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS

Mary M. McMullen
Administrative Systems Analyst
mmmcmu01@louisville.edu
Phone: 502-852-8377

  • Oversees the Direct Loan Common Origination & Disbursement processes
  • Oversees the approved Parent PLUS Loan application process
  • Resolves Direct Loan issues between PS and COD systems

James Barger
Financial Aid Advisor
hjbarg01@louisville.edu
Phone: 502-852-8346

  • Oversees administration of TEACH grant
  • Coordinates the Federal Work Study Program
  • Coordinates SAP appeal processes
  • Assists the Associate Director 
Tina L. Carter

Associate Director 
tldoug01@louisville.edu 
Phone: 502-852-7877

  • Serves as liaison with the Bursar and the Registrar's offices
  • Supervises Pell reporting and reconciliation
  • Process all refunds and repayments to aid programs
  • Reviews all residual checks
  • Supervises disbursement activities
  • Assists staff with queries and reporting
  • Oversees auditors

Fiscal, Operational, and Scholarship Management

Whitely Gray

Coordinator
weedwa01@louisville.edu
Phone: 502-852-6037


  • Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
  • Primary resource for non-resident state grants
  • Primary resource for athletic scholarships
  • Serves as resource for university departments
  • Oversees processing of departmental and outside scholarships
  • Provides general support to scholarship team
    Rachel Kirk

    Coordinator and Scholarship Program Manager
    rgfost02@louisville.edu
    Phone: 502-852-8379

    • Oversees, awards, and manages communications for institutional based scholarships
    • Coordinates Trustees scholarship appeals and leave of absence processes
    • Oversees the posting of payments that are applied directly to the Bursar accounts
    • Oversees KRS processing
    • Provides general support to scholarship team
    • Supports Associate Director for Scholarships

    Kiran Maind

    Administrative Systems Analyst

    Phone: 502-852-8343

    • Technology
    • Website
    • System Utilization
    • Security

    Angela Beverly
    Financial Aid Advisor
    albeve01@louisville.edu
    Phone: 502-852-5517

    • Provides support to scholarship team and the Executive Director
    • Serves as internal coordinator for supply management, procard, travel and other operational business activities
    • Manages scholarship related questions and outside aid reporting within the Financial Aid service account
    • Runs and tracks data from university reports to support reconciliation activities
    • Maintains employee records
    • Processes KRS tuition waiver certification forms

    Brittini Wise
    Financial Aid Advisor, Sr.
    bnwise02@louisville.edu
    Phone: 502-852-1369

    • Manages check deposits and processes outside scholarships 
    • Serves as primary contact for outside scholarship organizations
    • Monitors departmental scholarship requests and processes aid accordingly
    • Coordinates intake of institutional based scholarship applications
    • Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
    • Provides support to other members of scholarship team


    Angela M. Black

    Associate Director 
    amblac01@louisville.edu 
    Phone: 502-852-3870

    • Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission based, and other scholarships managed by the Student Financial Aid Office
    • Oversees office technological operations including desktop support, security and website management 
    • Oversees employee support operations
    • Liaison with representatives of key offices within the campus community associated with office technology operations, employee support, scholarships and the fiscal management of student financial aid programs
    • Provide leadership to the fiscal, operational, and scholarship management team

    Systems and Process Management

    Mary Pike 

    Associate Director 
    mary.pike@louisville.edu
    Phone: 502-852-3997

    • Performs system setup of required tables and data elements for aid processing
    • Oversees federal aid processing
    • Interprets new regulations and policies to help ensure business process are in compliance
    • Performs system testing, resolves system problems, and implements new system functionality
    • Develops and assesses query needs for staff and assists in preparing statistical data
    • Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
    • Provides support to the Director
    • Provides leadership to the Application Processing and Compliance team and the Application Awarding and Aid Evaluation team

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