The University of Louisville’s Office of Financial Aid staff is dedicated to providing students and their families with courteous and efficient financial services while complying with all federal, state and university policies. Our goal is to help you explore your options and make your academic goals more affordable.
The Student Financial Aid Office provides walk-in counseling and call center service to current and prospective students on Monday, Tuesday, Wednesday, and Friday from 9:00 a.m. until 4:30 p.m. On Thursdays, the office and call center are open from 10:00 a.m. - 4:30 p.m.
The Student Financial Aid Office also provides a dedicated email service account for students. The Student Financial Aid Office must correspond with students via their university email account to provide detailed account information; therefore, it is recommended that students email the 'finaid' student service account from their university email address to allow the Student Financial Aid Office to respond in the most thorough manner possible.