Education Resource & Technology Center

Education Resource & Technology Center


The ERTC supports the College's faculty, staff, and students by providing resources to assist in the incorporation of technology into instruction.

All of our Center Services (featured below) are open to all University faculty, staff, and students.

Request Support

If you're faculty, staff, or a student worker and you need any assistance with technology issues, please submit a ticket through the KBOX service system and the appropriate ERTC staff member will help you.

Submit Request Here


TeamViewer is an all-in-one remote support and online meeting software. This software is a one-time installed software (which is to say you will need to download and install before every use). Once your file of choice is downloaded, you need only run the software to begin.

Download for PC

Download for Mac

Canon Print Drivers

Canon printers have been installed throughout the Porter Education building. In order to print from your computer (faculty/staff only), please install the appropriate Cannon Print Drivers.

Windows Users

Please uninstall print drivers before downloading - see instructions.

Install Print Driver for PC

MAC Users

Please uninstall print drivers before downloading - Uninstall Now.

Install Print Driver for MAC


If you've been asked by your supervisor or the university to work remotely, ITS can assist with the information you might need to create a successful remote work environment. Here are some quick references for you.

Tips on working remotely

Quick Ref Guide to Microsoft Teams

ERTC Procedures and workflow

ERTC Services

Online Services

  • ERTC Ticketing System (KBox)
  • There are 2 rooms and 3 computer labs available in the ERTC. If you would like to view the availability of the please view our reservation calendar. Feel free to call the ERTC to schedule a reservation.
    ERTC Reservations
    (only available on-campus)

Center Services

  • Printing (Color and Black & White)
  • Faxing
  • Copying
  • Computing
  • Laminating
  • Die Cutting
  • Video Teleconferencing Room

College Services

  • Technology Classrooms
  • Desktop/Laptop Support
  • Software Support
  • Web Services and Support
  • Equipment Checkout (Faculty & Staff only)

Education Resource and Technology Center (ERTC)
Room 201
College of Education and Human Development
University of Louisville
Louisville, KY 40292
ERTC Staff

Mon – Thur: 8am – 8pm
Fri: 8am – 4pm
Sat: Closed
Sun: Closed

Contact Us:
Phone: 502-852-6437
Fax: 502-852-1417