Frequently Asked Questions — Campus Health Services

How do I make an appointment?

To make an appointment, please call one of the numbers below:

Cardinal Station Office:(502)852-6479
HSC Office: (502) 852-6446

For more information on scheduling an appointment, visit: http://louisville.edu/campushealth/services/medical-care/schedule-an-appointment

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Can I just walk in or do I need an appointment?

It is always best to call and schedule an appointment for a set time to assure you can be seen.

However, in the event you come to Campus Health requesting to be seen as a walk in, you will be accommodated until 4 PM as long as we have the capacity.

As a walk in patient, you may choose to wait to be seen until you can be worked in or choose to be scheduled for an appointment the following day.

Visits deemed urgent by our medical staff will be worked in as fast as possible..

For more information on scheduling an appointment, visit: http://louisville.edu/campushealth/services/medical-care/schedule-an-appointment

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What is the cost of an office visit?

New and established office visits are covered at the Campus Health Offices for students who paid the Primary Care Health Fee (PCHF) or the HSC Health Professional Fee. Office visits are also covered for students enrolled in the University sponsored Student Health Insurance Plan. Otherwise, office visits are billed according to your insurance plan. Campus Health files claims with most insurance companies, including Medicare and Tricare. Copays may be due at each appointment. Uninsured students who did not pay the PCHF, will be responsible for any charges.

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How do I pay for my visit?

Campus Health Services accepts checks, money orders, VISA, Mastercard, American Express, Discover, and Diners Club for payments. We DO NOT accept cash. You may make payments at either Campus Health Services location.

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Will I have to pay anything at each appointment?

Based on your insurance company, you may have to pay copays or deductibles. Students who purchased the Student Insurance plan or paid the PCHF may not owe anything at checkout but could have charges billed to their insurance carrier. Uninsured students will be charged for services performed at Campus Health that are not included in the PCHF.

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Do you accept insurance?

Campus Health accepts and files claims with most insurance companies including Medicare and Tricare. Based on your insurance plan, you may be responsible for copays or treatment charges at the time of service.

http://louisville.edu/campushealth/information/insurance

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Do I need an insurance card?

You will need your insurance card if you have coverage. Items you will need to bring include:

Insurance card or copy of front and back of the card
Student ID
Driver's license or passport
Your social security number
Military ID if you have TRICARE insurance

If you are covered on your parent's or spouse's plan, you will also need:

Subscriber's name (person who carries coverage on you)
Subscriber's employer
Subscriber’s social security number
Subscriber's address

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Will you see me if I don’t have insurance?

Campus Health welcomes all University of Louisville students. Claims are filed for most insurance companies including Medicare and Tricare. Uninsured students who pay the Primary Care Health Fee will have office visits and in-house labs paid but all other services will be billed to the student. The PCHF is not insurance and is only good at either of the Campus Health offices. Uninsured students, who were not charged the PCHF, may purchase it at any time by sending an e-mail to stuins@louisville.edu.

For more information on the Primary Care Health Fee visit http://louisville.edu/campushealth/information/fees

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Do you take Medicare, TRICARE, Medicaid or Passport?

Campus Health bills Medicare and TRICARE, but not Medicaid or Passport. If a student with Passport or Medicaid wants to use the services at CHS, you may pay for services based on our cash fee scale or you may purchase the Primary Care Health Fee (PCHF). All other charges are the student's responsibility. Students who wish to purchase the PCHF may purchase it at any time by sending an e-mail to stuins@louisville.edu or by speaking with a staff member at the time of your visit.

For more information on the Primary Care Health Fee, visit: http://louisville.edu/campushealth/information/fees.

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Can I get a PAP/women’s exam?

Yes, these services are offered at both Campus Health offices. For more information visit: http://louisville.edu/campushealth/services/medical-care

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Do you do TB testing?

Yes, Campus Health administers annual TB tests at both locations. For more information, visit: http://louisville.edu/campushealth/information/immunizations

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Is STI testing available and is it free?

STI testing is offered at both Campus Health Offices. Testing is either billed to your insurance or paid for at the time of service based on our discounted fee schedule. If your labs are charged to your insurance, you will be responsible for any copays or other lab charges. You may want to check with your insurance company to confirm coverage prior to receiving any services. For more information about STI's visit: http://louisville.edu/campushealth/services/medical-care/sexual-health-contraception

Free HIV and syphilis testing is offered at the Health Promotion Office located in the Student Services Annex, between the Houchens building and the Student Activities Center (SAC). Visit the Health Promotion web site for details: http://louisville.edu/healthpromotion

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Do I need to submit my immunizations to attend class?

Immunizations are required for

All first time freshmen students for the 2014-2015 Academic year.
All students enrolled in the MD, DMD, RN, ARNP, Dental Hygiene, Audiology and Speech Pathology programs

For more information visit: http://louisville.edu/campushealth/information/immunizations

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Do I need the Meningitis vaccine?

CHS recommends that all students living in housing facilities be vaccinated for Meningitis. Beginning Fall 2014 all first time freshmen students will be required to provide proof of the meningitis vaccination. Visit http://louisville.edu/campushealth/information/immunizations for more information.

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Doctor’s note: If I’ve been sick and unable to attend class can you provide a doctor’s note?

Campus Health can provide a basic sick note for a student if warranted. However, class attendance policies vary by academic unit and professor, therefore we recommend that you consult with your academic dean or your professor regarding their attendance policies. Campus Health strongly recommends that you communicate with your professor in advance of or at the time of an absence.

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What is Health Promotion and what services do they offer?

The mission of the Health Promotion Office is to promote the vitality, health, academic excellence, and resilience of the University of Louisville campus community through accurate and non-judgmental health programming, advocacy, and peer mentorship. We are working to build a campus community that values health by increasing access to healthy options and encouraging critical thinking about health decisions. Most programs are free or feature student-friendly prices.

Programs offered are U-Fit, Yoga, Chair Massages, Nutrition Counseling, Stress & Sleep, Alcohol and Substance Abuse, Sexual Health & Relationships, and information on how to stay healthy.

For additional information visit: http://louisville.edu/healthpromotion

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What is PEACC and what services do they offer?

PEACC works to end power-based personal violence by utilizing a prevention model that decreases victimization and builds capacity for positive relationships and social interactions. Contact PEACC at 502-852-2663 or Call or Text 24/7 at 502-714-8923. Visit the PEACC web site at: http://louisville.edu/peacc/

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