Computer Support Plans
Information Technology offers hardware and software support plans for Windows-based departmental computers. These plans are offered with one year coverage and include the services listed below.
There is an hourly fee of $108 for repairs performed without a service plan.
- initial setup of the computer operating system
- installation and configuration of standard software (such as anti-virus, wireless client, etc.)
- ongoing troubleshooting and updates as required
- problem diagnosis
- warranty repair
- labor for out-of-warranty repair (parts extra)
The Gold Plan includes all of the above services and can be used with any departmental computer.
Cost: $392 per computer per year
The Platinum Plan includes all the above services and can be used with any computer financed through the workstation replacement program. This plan is discounted since all computers on the replacement program are purchased with on-site maintenance.
Cost: $332 per computer per year
Who can use these plans
Individual faculty, staff, or departments can use these plans. These plans are intended to help departments supplement their support staff by handling routine computer maintenance and troubleshooting tasks.
How to Participate
The process of the program is straightforward: or call 852-4318 to begin the process. An agreement will be e-mailed to you on which you will need to complete the account information, sign and return to Miller Information Technology Center (MITC) Room 109 Attn: Computer Support Plans. You may also fax the quote back to 852-7013 marked "Computer Support Plans".
For More Information
If you are interested in more information or have any questions please contact