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Support List

Before reporting a problem or submitting a ticket, try our self-help training for WorkdayHR or the Resources available with Workday Finance. You can always contact your supervisor or the Workday Change Ambassador for your unit with questions and concerns. For most issues, follow the list below:

Troubleshooting

Problem

Who to Contact

I cannot sign into Workday

System says “Unavailable” when trying to sign in

Consult maintenance window listed below before contacting ITS HelpDesk

My UL2FCTR/Duo not working

My Finance security access level is not correct

I have a financial data privacy concern

A critical deadline for Finance is blocked

My personal (HR) info is not correct

Time / Leave balances are off

Current UofL Benefits not correct

I need assistance with paycheck

I need help completing a Finance task

A pop-up error is re-occurring in Finance

My Team list is not correct in Workday

I need a new Sup Org in Workday

My Sup Org needs editing

I have a WorkdayHR question

I have a WorkdayFIN question

I cannot find a specific HR report

I am a UofL Health Employee

Contact UofL Health Central HR

Workday Maintenance Schedule

Planned maintenance windows list when the Workday system is scheduled to be offline. It is possible for sign-on to become available before the listed time for the weekly service update. If an additional mandatory update is needed, we will post information on Announcements on Workday system landing page at least 48 hours prior.

Weekly maintenance occurs every Saturday: 2am to 6am

Monthly service updates occur every third Saturday: 2am to 10am

Quarterly updates planned on the month’s third Saturday: 2am to 2pm

Additional release patches will occur twice yearly and extend the quarterly window: 2am to 6pm

For WorkdayHR Questions:

WorkdayHR Project Team

For Workday Finance Questions:

Workday Finance Team

For HR Inquires:

Human Resources

University of Louisville

Belknap / HSC

Louisville, KY 40292