Welcome to ITS for Faculty

In ITS, we provide UofL faculty the services and technology solutions needed to teach effectively, facilitate their research and actively engage with our community and beyond.

For immediate assistance in any classroom, search our Classroom Support listings.

Having issues with your device or log-in? The ITS HelpDesk can assist you via an online service ticket, online support chat, interactive Bomgar, or call a consultant at (502) 852-7997. If you prefer one-on-one personal assistance, try our iTechConnect drop in services on the Belknap campus on the lower level of the Miller Information Technology Center. We’re also happy to assist walk-ins at our Health Sciences Campus location in Building A, room 104 on M,W,Fs from 10am-2pm.

Frequently Asked Questions

All Faculty
New Faculty

Throughout each campus, UofL offers four types of wireless service: ULvisitor is for visitors (no log-in required) on a short-term use with limited functionality. ULsponsor is for full-service, unencrypted network access but for only 30 days and requires a sponsor for access.

All students, faculty and staff use our on-boarding tool to assist them with the best connectivity and extended certified access to university wireless from any UofL location. For the best encrypted service, we prioritize the use of our Eduroam and ULSecure for those with a valid UofL userID and password. See our wireless page for detailed information.

All enrolled students and employees are eligible for free access to Microsoft’s Office365 suite of software online and downloadable on up to five devices. Outlook (for your university email), Word, PowerPoint, Excel, OneDrive (50GB of storage) and more. Sign-in to Office365 to see your account using your UofL userID/email address and password.

All enrolled students and employees are eligible for free access to Adobe Creative Cloud offerings. With both desktop and mobile apps, software and educational tools, use your creativity for design, photography, video, audio and web. Find out more about how to sign up for software such as Photoshop, Lightroom, Acrobat Pro, Rush and more.

ITS is all about technology solutions and sharing resources across the UofL community. Access to our Gartner Research Resources for global technology insights is free. Additionally, our free MATLAB (MathWorks, Simulink) access offers an amazing collection of software and tools for all types of design, engineering, mathematics, sciences and much more.

In addition to your O365 OneDrive 50GB, enrolled students can request a free CardBox account for unlimited storage options and collaborative tools. This Box secure storage solution integrates well with O365 and can synch automatically from your desktop. Follow the directions on our dedicated CardBox page to request a free account.

Get connected today with UofL Alerts to receive real-time text messages from the University during an emergency.

Computing accounts, digital accessibility and technology facilities must not be used in any manner that could be interpreted as disruptive or damaging. No action that would cause harm to the university computing infrastructure, resources or data and other users will be accepted. The official university policy provides complete details. Other guidelines for use are also applicable.

In ITS, security is very important to us. We are here to maintain the confidentiality and integrity of all electronic data. We never disclose student passwords or data to any third parties (including parents). Passwords to all university accounts and devices must be kept confidential in order to protect sensitive information such as financial aid and personal data.

Employees leaving (not retiring) the university must cease use of UofL licensed software (O365, Microsoft Campus Agreement products, Adobe, DocuSign and others) both online and installed on all devices. CardBox accounts are transferrable to a personal Box account.

If you are also a student: Once graduated, as a UofL alum, you are eligible to set up permanent email forwarding. Emails sent to your university account will be forwarded to the personal account of your choosing. To set up email forwarding, go to our Identity Management system under My Profile > My Availability > Email for Life > switch option to Yes > Enter forwarding email address > re-enter forwarding email address > Save.

If you retire: An employee who retires retains their original email as long as they log into to their UofL email at least once every 180 days. If a retiree does not log-in or update their password every 180 days, the account will close. Retirees can request email forwarding at any time after they retire. This means that emails sent to your university account will be forwarded to the personal account of your choosing. To set up email forwarding, go to our Identity Management system under My Profile > My Availability > Email for Life > switch option to Yes > Enter forwarding email address > re-enter forwarding email address > Save.

If you are a part-time lecturer (PTL): These include employees whose pay groups are L12, L11, F11, F51, or G12. Their accounts are closed twice a year – in late February or early March if the PTL employee is no longer employed, in September or early October if the PTL employee is no longer employed. An email notification is sent to the part-time lecturer before the account is closed.

If you (otherwise) leave permanently: Employees are allowed to keep their computer accounts at the University of Louisville as long as they are actively employed. Accounts are closed the day the user is officially terminated from the University of Louisville. No notifications are sent.

You will also need to transfer your other technology accounts that currently use a university license to access to personal accounts with the same company. For example, your O365 and Adobe CC software is licensed only for “educational use” and will need to be transferred to a paid one. While not a complete list, we recommend the following:

  • For O365 or other Microsoft products, begin on your account dashboard and follow their advice on managing your subscriptions. Remember to migrate any data or files stored on OneDrive, SharePoint or through other O365 software if not transferring your account.
  • If you have an AdobeCC account, you will need to follow the information that Adobe has for graduating students on setting up a new account. You will want to migrate any content stored in your current cloud account to your new personal, paid account as well.
  • If you have a UofL CardBox account for digital storage, switching to a personal Box account is necessary. See box.com for more information on types of plans or support.box.com on how-to migrate your files.

Need to find important UofL Services? ULink is a secure (yep, you’ll need to sign-in) portal for all of your necessary employee accounts, personel management and university administrative services. In ULink, you can find all kinds of clickable listings that will help you navigate almost everything at UofL.

Three items are key when accessing different systems at UofL: your UofL employee ID#, UofL user ID, and your password. Employees log in at ulink.louisville.edu using their UofL user ID and password. Keep these two items safe – they are mandatory for all secure systems at the university.

Your UofL user ID is a system generated one that you get when your employee account is set by HR or reactivated from being a UofL student. If you forget or don’t already know your user ID, you can access it using your social security number and birthdate.

You will need to set up a password and activate your account in our Identity Management system by following the steps required. Assistance is available in our step-by-step guide or through our ITS HelpDesk.

If you were a former UofL student or returning employee, please contact the ITS HelpDesk to get your password reset.

Employees automatically receive an email account when they are hired. You must check and use this account for all of your university correspondence. Your default email address is your UofL user ID@louisville.edu (for example: fmlast01@louisville.edu).

UofL’s Microsoft Outlook system allows for access to email, calendars and archives through web portals, installed software and on mobile devices. Outlook also allows you to maintain a calendar that is viewable by fellow employees so meetings are easily scheduled among multiple participants.

While this account is set by UofL, you can have another email address that goes to this same account. The other is called your “preferred email” address. The default chosen name for your preferred email is usually, depending on the commonality of your first and last name = firstname.lastname@louisville.edu. To view or change the preferred option, go to ULink > on the Portal entrance under Resources, click on Email Addresses, sign into system > Here you’ll see your information and options.

Sign-in to your email account at outlook.office365.com using your default UofL email address (UofL userID@louisville.edu). Your password is the same as your ULink password.

After your initial log-in into your email, it is highly recommended to reset your password. You will need to familiarize yourself with our password requirements and identity management portal.

If you have forgotten your password please use our reset password feature. If you have not set up an alternative email or number for text confirmation to reset your password, please contact the ITS HelpDesk at (502) 852-7997, LiveChat, or create a ticket in our service catalog.

UofL’s online learning management system, Blackboard, provides resources and support for all of your courses and organizations. Using your same user ID and password, you will be able to access course materials, class discussions, media files, grades and other services. Some courses are totally online through Blackboard. Available as both a web-based platform and mobile app, you’ll love how easy it can be to navigate your coursework.

You’ll also want to check out all of the services, programming and resources offered by the Delphi Center for Teaching and Learning.

Got a device? Need Wireless?

Throughout each campus, UofL offers four types of wireless service: ULvisitor is for visitors (no log-in required) on a short-term use with limited functionality. ULsponsor is for full-service, unencrypted network access but for only 30 days and requires a sponsor for access.

All students, faculty and staff use our on-boarding tool to assist them with the best connectivity and extended certified access to university wireless from any UofL location. For the best encrypted service, we prioritize the use of our Eduroam and ULSecure for those with a valid UofL userID and password. See our wireless page for detailed information.

What software is free for Faculty?

All enrolled students and employees are eligible for free access to Microsoft’s Office365 suite of software online and downloadable on up to five devices. Outlook (for your university email), Word, PowerPoint, Excel, OneDrive (50GB of storage) and more. Sign-in to Office365 to see your account using your UofL userID/email address and password.

All enrolled students and employees are eligible for free access to Adobe Creative Cloud offerings. With both desktop and mobile apps, software and educational tools, use your creativity for design, photography, video, audio and web. Find out more about how to sign up for software such as Photoshop, Lightroom, Acrobat Pro, Rush and more.

ITS is all about technology solutions and sharing resources across the UofL community. Access to our Gartner Research Resources for global technology insights is free. Additionally, our free MATLAB (MathWorks, Simulink) access offers an amazing collection of software and tools for all types of design, engineering, mathematics, sciences and much more.

What digital storage options are available?

In addition to your O365 OneDrive 50GB, enrolled students can request a free CardBox account for unlimited storage options and collaborative tools. This Box secure storage solution integrates well with O365 and can synch automatically from your desktop. Follow the directions on our dedicated CardBox page to request a free account.

How do I stay informed about emergencies?

Get connected today with UofL Alerts to receive real-time text messages from the University during an emergency.

What’s UL2FCTR / Duo and why is it necessary?

UofL two-factor authentication adds a second layer of security to your online accounts by requiring a second piece of information before you can log-in to any HR-related information. Through Duo's two-factor authentication, ITS can provide better protection for your personal information and increase the security of campus data assets. Through a mobile or web application, the authentication is separate and independent from your UofL user ID and password. The two-step confirmation process insures that you are the one accessing your account.

What do I need to know about acceptable use at UofL?

Computing accounts, digital accessibility and technology facilities must not be used in any manner that could be interpreted as disruptive or damaging. No action that would cause harm to the university computing infrastructure, resources or data and other users will be accepted. The official university policy provides complete details. Other guidelines for use are also applicable.

Each employee is held responsible to maintain the confidentiality and integrity of all electronic data and follow university procedures for protecting sensitive data. Passwords to all university accounts and devices must be kept confidential in order to protect sensitive data such as personal and student/patient information. Encryption is mandatory on all university-owned computers and all personal devices used for storing, transferring or transmitting confidential and sensitive information.

What happens to my email account when I leave UofL?

Employees leaving (not retiring) the university must cease use of UofL licensed software (O365, Microsoft Campus Agreement products, Adobe, DocuSign and others) both online and installed on all devices. CardBox accounts are transferrable to a personal Box account.

If you are also a student: Once graduated, as a UofL alum, you are eligible to set up permanent email forwarding. Emails sent to your university account will be forwarded to the personal account of your choosing. To set up email forwarding, go to our Identity Management system under My Profile > My Availability > Email for Life > switch option to Yes > Enter forwarding email address > re-enter forwarding email address > Save.

If you retire: An employee who retires retains their original email as long as they log into to their UofL email at least once every 180 days. If a retiree does not log-in or update their password every 180 days, the account will close. Retirees can request email forwarding at any time after they retire. This means that emails sent to your university account will be forwarded to the personal account of your choosing. To set up email forwarding, go to our Identity Management system under My Profile > My Availability > Email for Life > switch option to Yes > Enter forwarding email address > re-enter forwarding email address > Save.

If you are a part-time lecturer (PTL): These include employees whose pay groups are L12, L11, F11, F51, or G12. Their accounts are closed twice a year – in late February or early March if the PTL employee is no longer employed, in September or early October if the PTL employee is no longer employed. An email notification is sent to the part-time lecturer before the account is closed.

If you (otherwise) leave permanently: Employees are allowed to keep their computer accounts at the University of Louisville as long as they are actively employed. Accounts are closed the day the user is officially terminated from the University of Louisville. No notifications are sent.

What happens to my employee account(s) if I leave UofL?

You will also need to transfer your other technology accounts that currently use a university license to access to personal accounts with the same company. For example, your O365 and Adobe CC software is licensed only for “educational use” and will need to be transferred to a paid one. While not a complete list, we recommend the following:

  • For O365 or other Microsoft products, begin on your account dashboard and follow their advice on managing your subscriptions. Remember to migrate any data or files stored on OneDrive, SharePoint or through other O365 software if not transferring your account.
  • If you have an AdobeCC account, you will need to follow the information that Adobe has for graduating students on setting up a new account. You will want to migrate any content stored in your current cloud account to your new personal, paid account as well.
  • If you have a UofL CardBox account for digital storage, switching to a personal Box account is necessary. See box.com for more information on types of plans or support.box.com on how-to migrate your files.
Where do I begin?

Need to find important UofL Services? ULink is a secure (yep, you’ll need to sign-in) portal for all of your necessary employee accounts, personel management and university administrative services. In ULink, you can find all kinds of clickable listings that will help you navigate almost everything at UofL.

Three items are key when accessing different systems at UofL: your UofL employee ID#, UofL user ID, and your password. Employees log in at ulink.louisville.edu using their UofL user ID and password. Keep these two items safe – they are mandatory for all secure systems at the university.

What is my UofL user ID? How do I set a password?

Your UofL user ID is a system generated one that you get when your employee account is set by HR or reactivated from being a UofL student. If you forget or don’t already know your user ID, you can access it using your social security number and birthdate.

You will need to set up a password and activate your account in our Identity Management system by following the steps required. Assistance is available in our step-by-step guide or through our ITS HelpDesk.

If you were a former UofL student or returning employee, please contact the ITS HelpDesk to get your password reset.

What is my university email address?

Employees automatically receive an email account when they are hired. You must check and use this account for all of your university correspondence. Your default email address is your UofL user ID@louisville.edu (for example: fmlast01@louisville.edu).

UofL’s Microsoft Outlook system allows for access to email, calendars and archives through web portals, installed software and on mobile devices. Outlook also allows you to maintain a calendar that is viewable by fellow employees so meetings are easily scheduled among multiple participants.

While this account is set by UofL, you can have another email address that goes to this same account. The other is called your “preferred email” address. The default chosen name for your preferred email is usually, depending on the commonality of your first and last name = firstname.lastname@louisville.edu. To view or change the preferred option, go to ULink > on the Portal entrance under Resources, click on Email Addresses, sign into system > Here you’ll see your information and options.

How do I begin using my UofL email?

Sign-in to your email account at outlook.office365.com using your default UofL email address (UofL userID@louisville.edu). Your password is the same as your ULink password.

After your initial log-in into your email, it is highly recommended to reset your password. You will need to familiarize yourself with our password requirements and identity management portal.

If you have forgotten your password please use our reset password feature. If you have not set up an alternative email or number for text confirmation to reset your password, please contact the ITS HelpDesk at (502) 852-7997, LiveChat, or create a ticket in our service catalog.

As faculty, how do I manage my course content online?

UofL’s online learning management system, Blackboard, provides resources and support for all of your courses and organizations. Using your same user ID and password, you will be able to access course materials, class discussions, media files, grades and other services. Some courses are totally online through Blackboard. Available as both a web-based platform and mobile app, you’ll love how easy it can be to navigate your coursework.

You’ll also want to check out all of the services, programming and resources offered by the Delphi Center for Teaching and Learning.