Staff Directory 2

Customer Service

 

Graduate Peer Counselors

Skyler Ballesteros  |  Taylor DeSpain  |  Miranda Maupin  |  Abigail Parks  |  Anne Redmon

  • Provides advising and counseling services for students seeking in-person service via office lobby
  • Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
  • Supports Customer Service Team
  • Supports Student Outreach

 

Emily Clark

Financial Aid Advisor, Sr.

Phone: 502.852.9281

  • Counsels students in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms


Miggeletta Wade

Financial Aid Advisor, Sr.

Phone: 502.852.8348

  • Counsels students in person, on phone, and via email
  • Processes and revises aid awards
  • Assists with processing the SAP (Satisfactory Academic Progress) Policy
  • Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms

 

Toya Bailey

Assistant Director

Phone: 502.852.7750

  • Supervises customer service staff (Advisors and Graduate Peer Counselors)
  • Oversees the Competency Based Education (CBE) program
  • Counsels all students in the CBE program regarding federal, state, and institutional aid
  • Monitors the cost of attendance and financial aid packaging according to CBE guidelines

 

*Mike Abboud, Associate Director of Financial Aid Services

 

 

Special Populations

 

James Barger

Financial Aid Advisor, Sr.

Phone: 502.852.8346

  • Counsels new students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university
  • Provides Financial Planning information to new students and families
  • Ensures the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding
  • Assists with aspects of Federal Work Study which include awarding, monitoring earnings, and departmental assistance

 

Monique Montgomery

Financial Aid Advisor, Sr.

Phone: 502.852.8909

  • Counsels new students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university
  • Provides Financial Planning information to new students and families
  • Ensures the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding
  • Oversees income-related Professional Judgment and Dependency Override requests

 

Morgan West

Financial Aid Advisor, Sr.

Phone:  502.852.8345

  • Counsels new students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university
  • Provides Financial Planning information to new students and families
  • Ensures the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding
  • Completes the certification process for alternative loan applications


Manuel McMillan, Sr.

Assistant Director

Phone: 502.852.8344

  • Liaisons with all student loan lenders and guarantee agencies
  • Monitors student loan defaults and aggregate loan limits
  • Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
  • Oversees the Financial Literacy Program

 

 *Mike Abboud, Associate Director of Financial Aid Services



Application Awarding and Aid Evaluation

 

Ashley Batliner

Financial Aid Advisor, Sr.

Phone: 502.852.9280

  • Performs aggregate reviews for federal aid processing
  • Completes the Satisfactory Academic Progress (SAP) process
  • Assists with federal and need-based aid awarding
  • Provides support to other members of the Application Awarding and Aid Evaluation Team

 

Nate Goulet

Administrative Systems Analyst

Phone: 502.852.8341

  • Performs aggregate reviews for federal aid processing
  • Completes the Satisfactory Academic Progress (SAP) process
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team

 

Natalie Legleiter

Administrative Systems Analyst

Phone: 502.852.8376

  • Primary resource for Federal Teach Grant program
  • Completes the Exit Counseling process
  • Assists with federal and need-based aid awarding
  • Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team

 

Cedric Trigg

Financial Aid Advisor, Sr.

Phone: 502.852.1405

  • Assists with processing that is applicable to evaluations of federal aid eligibility and adjustments
  • Coordinates the intake of non-degree program exception forms
  • Provides support to other members of the Application Awarding and Aid Evaluation Team


Katie Lenss

Assistant Director

Phone: 502.852.8350

  • Oversees federal packaging and need-based awarding
  • Provides leadership to Application Awarding and Aid Evaluation Team
  • Provides support to Director of Financial Aid Systems

 

*Mary Pike, Director of Financial Aid Systems

 

 

Application and System Processing (including verification)


Faith Anderson

Financial Aid Advisor, Sr.

Phone: 502.852.2831

  • Processes FAFSA Verification
  • Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility
  • Provides support to Assistant Director for Application and System Processing

 

Vic Johnson

Financial Aid Advisor, Sr.

Phone: 502.852.8378

  • Processes FAFSA Verification
  • Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility
  • Provides support to Assistant Director for Application and System Processing


Bryan Trautwein

Assistant Director

Phone: 502.852.8349

  • Oversees, provides support for, and manages:

FAFSA Verification Processing

FAFSA Conflicting Information Processing

Federal Student Aid Eligibility

FAFSA Correction Processing

  • Works with Information Technology Services, collaborating on tasks, troubleshooting issues, implementing enhancements, and testing maintenance of various operational systems utilized by the Student Financial Aid Office
  • Provides support to the Director of Financial Aid Systems

 

*Mary Pike, Director of Financial Aid Systems

 

 

Disbursement and Information Management

 

Nichelle Johnson

Information Management Specialist

Phone: 502.852.8342

  • Coordinates Alternative Loan processes for both checks and EFTs
  • Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
  • Assists with daily computer processes for Direct Loans
  • Oversees the process of student loan entrance files
  • Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS

 

Mary McMullen

Administrative Systems Analyst

Phone: 502.852.8377

  • Oversees the Direct Loan Common Origination & Disbursement processes
  • Oversees the approved Parent Plus Loan application process
  • Resolves Direct Loan issues between PS and COD systems 

 

*Tina Carter, Associate Director

*Mary Pike, Director of Financial Aid Systems

 

 

Fiscal, Operational, and Scholarship Management

 

Kiran Maind

Administrative Systems Analyst

Phone: 502.852.8343

  • Technology
  • Website
  • System Utilization
  • Security

 

Niki Royce

Coordinator

Phone: 502.852.1407

  • Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
  • Primary resource for non-resident state grants
  • Oversees corporate partnership programs
  • Provides general support to scholarship team

 

Ellie Smith

Financial Aid Advisor, Sr.

Phone: 502.852.9284

  • Primary resource for employer reimbursement
  • Processes Report Other Aid form
  • Processes sponsorship processing
  • Awards outside scholarships
  • Assists with Admissions-based scholarships

 

Brittini Wise

Financial Aid Advisor, Sr.

Phone: 502.852.1369

  • Processes KRS tuition waiver certification forms
  • Monitors departmental scholarship requests and processes aid accordingly
  • Coordinates intake of institutional-based scholarship applications
  • Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
  • Provides support to other members of scholarship team

 

Whitley Gray

Assistant Director

Phone: 502.852.6037

  • Primary resource for CAP grant
  • Primary resource for Cardinal Commitment grant
  • Primary resource for athletic scholarships
  • Manages institutional aid and central scholarship/aid budgets
  • Assesses and projects budget expenditures
  • Compiles data and provides reports to the Vice Provost for Student Enrollment Management and Student Success in support of recruitment and retention goals
  • Provides general support to scholarship team


*Rachel Kirk, Associate Director


 

Administration


Michael Abboud

Associate Director

Phone: 502.852.8347

  • Oversees the Special Populations Team
  • Provides leadership to the Customer Service Team
  • Liaison to Admissions, Bursar, and other university offices
  • Assists with customer service related to the front counter, in the call center, and among staff
  • Assists with supervision and training of the Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors

 

Tina Carter

Associate Director

Phone: 502.852.7877

  • Provides leadership to the Disbursement and Information Management Team
  • Serves as liaison with the Bursar's and the Registrar's offices
  • Supervisors Pell reporting and reconciliation
  • Processes all refunds and repayments to aid programs
  • Reviews all residual checks
  • Supervises disbursement activities
  • Assists staff with queries and reporting
  • Oversees auditors

 

Rachel Kirk

Associate Director

Phone: 502.852.8379

  • Provides leadership to the Fiscal, Operational, and Scholarship Management Team
  • Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission-based, and other scholarships managed by the Student Financial Aid Office
  • Serves as a liaison with representatives of key offices within the campus community

 

Mary Pike

Director of Financial Aid Systems

Phone: 502.852.3997

  • Oversees the Application and System Processing Team and the Application Awarding and Aid Evaluation Team
  • Performs system setup of required tables and data elements for aid processing
  • Oversees federal aid processing
  • Interprets new regulations and policies to help ensure business processes are in compliance
  • Performs system testing, resolves system problems, and implements new system functionality
  • Develops and assesses query needs for staff and assists in preparing statistical data
  • Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
  • Serves on the leadership team responsible for strategic planning and oversight of the Student Financial Aid Office
  • Serves as a liaison with representatives of key offices within the campus community

 

Angela Black

Executive Director

Phone: 502.852.3870

  • Oversees all aspects of the work of the Student Financial Aid Office