Customer Service
Graduate Peer Counselors
Anne Redmon | Latrice Doston | Zoe Bass
- Provides advising and counseling services for students seeking in-person service via office lobby
- Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
- Supports Customer Service Team
- Supports Student Outreach
Miggeletta Wade
Financial Aid Advisor, Sr.
Phone: 502.852.8348
- Counsels students in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
Toya Bailey
Assistant Director
Phone: 502.852.7750
- Supervises customer service staff (Advisors and Graduate Peer Counselors)
- Oversees the Competency Based Education (CBE) program
- Counsels all students in the CBE program regarding federal, state, and institutional aid
- Monitors the cost of attendance and financial aid packaging according to CBE guidelines
*Mike Abboud, Associate Director of Financial Aid Services
Special Populations
James Barger
Financial Aid Advisor, Sr.
Phone: 502.852.8346
- Counsels new students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university
- Provides Financial Planning information to new students and families
- Ensures the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding
- Assists with aspects of Federal Work Study which include awarding, monitoring earnings, and departmental assistance
Monique Montgomery
Financial Aid Advisor, Sr.
Phone: 502.852.8909
- Counsels new students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university
- Provides Financial Planning information to new students and families
- Ensures the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding
- Oversees income-related Professional Judgment and Dependency Override requests
VACANT
Financial Aid Advisor, Sr.
- Counsels new students and families on all financial aid processes for federal, state, and institutional aid to assist with getting them to apply and matriculate to the university
- Provides Financial Planning information to new students and families
- Ensures the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding
- Completes the certification process for alternative loan applications
Manuel McMillan, Sr.
Assistant Director
Phone: 502.852.8344
- Liaisons with all student loan lenders and guarantee agencies
- Monitors student loan defaults and aggregate loan limits
- Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
- Oversees the Financial Literacy Program
*Mike Abboud, Associate Director of Financial Aid Services
Application Awarding and Aid Evaluation
VACANT
Financial Aid Advisor, Sr.
- Performs aggregate reviews for federal aid processing
- Completes the Satisfactory Academic Progress (SAP) process
- Assists with federal and need-based aid awarding
- Provides support to other members of the Application Awarding and Aid Evaluation Team
Nate Goulet
Administrative Systems Analyst
Phone: 502.852.8341
- Performs aggregate reviews for federal aid processing
- Completes the Satisfactory Academic Progress (SAP) process
- Assists with federal and need-based aid awarding
- Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Natalie Legleiter
Administrative Systems Analyst
Phone: 502.852.8376
- Primary resource for Federal Teach Grant program
- Completes the Exit Counseling process
- Assists with federal and need-based aid awarding
- Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Cedric Trigg
Financial Aid Advisor, Sr.
Phone: 502.852.1405
- Assists with processing that is applicable to evaluations of federal aid eligibility and adjustments
- Coordinates the intake of non-degree program exception forms
- Provides support to other members of the Application Awarding and Aid Evaluation Team
Katie Lenss
Assistant Director
Phone: 502.852.8350
- Oversees federal packaging and need-based awarding
- Provides leadership to Application Awarding and Aid Evaluation Team
- Provides support to Director of Financial Aid Systems
*Mary Pike, Director of Financial Aid Systems
Application and System Processing (including verification)
Faith Anderson
Financial Aid Advisor, Sr.
Phone: 502.852.2831
- Processes FAFSA Verification
- Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility
- Provides support to Assistant Director for Application and System Processing
Emily Clark
Financial Aid Advisor, Sr.
Phone: 502.852.9281
- Processes FAFSA Verification
- Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility
- Provides support to Assistant Director for Application and System Processing
Bryan Trautwein
Assistant Director
bryan.trautwein@louisville.edu
Phone: 502.852.8349
- Oversees, provides support for, and manages:
FAFSA Verification Processing
FAFSA Conflicting Information Processing
Federal Student Aid Eligibility
FAFSA Correction Processing
- Works with Information Technology Services, collaborating on tasks, troubleshooting issues, implementing enhancements, and testing maintenance of various operational systems utilized by the Student Financial Aid Office
- Provides support to the Director of Financial Aid Systems
*Mary Pike, Director of Financial Aid Systems
Disbursement and Information Management
Nichelle Johnson
Information Management Specialist
Phone: 502.852.8342
- Coordinates Alternative Loan processes for both checks and EFTs
- Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
- Assists with daily computer processes for Direct Loans
- Oversees the process of student loan entrance files
- Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS
Mary McMullen
Administrative Systems Analyst
Phone: 502.852.8377
- Oversees the Direct Loan Common Origination & Disbursement processes
- Oversees the approved Parent Plus Loan application process
- Resolves Direct Loan issues between PS and COD systems
*Tina Carter, Associate Director
*Mary Pike, Director of Financial Aid Systems
Fiscal, Operational, and Scholarship Management
Niki Royce
Coordinator
Phone: 502.852.1407
- Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
- Primary resource for non-resident state grants
- Oversees corporate partnership programs
- Provides general support to scholarship team
VACANT
Financial Aid Advisor, Sr.
- Primary resource for employer reimbursement
- Processes Report Other Aid form
- Processes sponsorship processing
- Awards outside scholarships
- Assists with Admissions-based scholarships
Brittini Wise
Financial Aid Advisor, Sr.
Phone: 502.852.1369
- Processes KRS tuition waiver certification forms
- Monitors departmental scholarship requests and processes aid accordingly
- Coordinates intake of institutional-based scholarship applications
- Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
- Provides support to other members of scholarship team
Savanna Roper
Financial Aid Advisor, Sr.
- Primary resource for employer reimbursement
- Processes Report Other Aid form
- Processes sponsorship processing
- Awards outside scholarships
- Assists with Admissions-based scholarships
Whitley Gray
Assistant Director
Phone: 502.852.6037
- Primary resource for CAP grant
- Primary resource for Cardinal Commitment grant
- Primary resource for athletic scholarships
- Manages institutional aid and central scholarship/aid budgets
- Assesses and projects budget expenditures
- Compiles data and provides reports to the Vice Provost for Student Enrollment Management and Student Success in support of recruitment and retention goals
- Provides general support to scholarship team
*Angela Black, Executive Director
Systems
Kiran Maind
IT Systems Analyst II
Phone: 502.852.8343
- Technology
- Website
- System Utilization
- Security
- Communications
*Mary Pike, Director of Financial Aid Systems
*Angela Black, Executive Director
Administration
Michael Abboud
Associate Director
Phone: 502.852.8347
- Oversees the Special Populations Team
- Provides leadership to the Customer Service Team
- Liaison to Admissions, Bursar, and other university offices
- Assists with customer service related to the front counter, in the call center, and among staff.
- Assists with supervision and training of the Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors
Tina Carter
Associate Director
Phone: 502.852.7877
- Provides leadership to the Disbursement and Information Management Team
- Serves as liaison with the Bursar's and the Registrar's offices
- Supervisors Pell reporting and reconciliation
- Processes all refunds and repayments to aid programs
- Reviews all residual checks
- Supervises disbursement activities
- Assists staff with queries and reporting
- Oversees auditors.
VACANT
Associate Director
- Provides leadership to the Fiscal, Operational, and Scholarship Management Team
- Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission-based, and other scholarships managed by the Student Financial Aid Office
- Serves as a liaison with representatives of key offices within the campus community
Mary Pike
Director of Financial Aid Systems
Phone: 502.852.3997
- Oversees the Application and System Processing Team and the Application Awarding and Aid Evaluation Team
- Performs system setup of required tables and data elements for aid processing
- Oversees federal aid processing
- Interprets new regulations and policies to help ensure business processes are in compliance
- Performs system testing, resolves system problems, and implements new system functionality
- Develops and assesses query needs for staff and assists in preparing statistical data
- Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
- Serves on the leadership team responsible for strategic planning and oversight of the Student Financial Aid Office
- Serves as a liaison with representatives of key offices within the campus community
Angela Black
Executive Director
Phone: 502.852.3870
- Oversees all aspects of the work of the Student Financial Aid Office