[an error occurred while processing this directive]
<title>Ensuring Accountability by Measuring and Reporting Outcomes</title>
<link rel="stylesheet" type="text/css" href="/localresources/css/inside.css" />  
<link rel="stylesheet" type="text/css" href="/localresources/css/delphi2.css" />
<link rel="stylesheet" type="text/css" href="/localresources/css/3column.css" media="screen" />
<!-- NOTE!!! HERE WE INCLUDE THE BUTTONS ABOUT US, INDEX, CONTACTUS and so on... (the form)-->
<style type="text/css">
<!--
.style1 {font-size: smaller}
-->
</style>
[an error occurred while processing this directive]

<!-- NOTE!!! HERE WE INCLUDE THE MENU PART (menu layout can be edited in the file below -->
[an error occurred while processing this directive]
<!--Specify 2-column  or 3-column layout-->


<div id="content">
	<div id="breadcrumbs">
<p><a href="http://louisville.edu">Home</a> &gt; <a href="http://louisville.edu/academics/">Academics</a> &gt; <a href="/">Delphi Center</a> &gt; <a href="/prodev/">Professional Development</a> &gt; </p></div>	<h1>Professional Development</h1>
	<p>
          <a href="/cont_prof/prodev/Management_Leadership/management.html">Management &amp; Leadership</a> | <a href="/cont_prof/prodev/Critical_Thinking/critical.html">Critical Thinking</a> | <a 
href="/cont_prof/prodev/Labor_Management/labor_mgmt_calendar.html">Labor Management</a> | <a 
href="/cont_prof/prodev/Organization_Productivity/organization.html">Organization &amp; Productivity</a> | <a href="/cont_prof/prodev/Coaching_Motivation/coaching.htm">Coaching &amp; Motivation</a> | <a href="/cont_prof/prodev/Communication/communication.html">Written &amp; Interpersonal Communication</a> | <a href="/cont_prof/prodev/General_Performance_Improvement/general_perf.html">General Performance</a> | <a href="/cont_prof/prodev/Customer_Service/customer_service.html">Customer Service</a> | <a href="/cont_prof/prodev/Human_Resource/humanresource.html">Human Resources</a> | <a href="/cont_prof/prodev/Project_Management/project_mgmt_calendar.html">Project Management</a> | <a href="/cont_prof/prodev/Purchasing/purchasing.html">Purchasing/Supply Chain Management</a>  | <a
href="/cont_prof/prodev/customized_training/in-house_training.htm">Customized In-House Training</a> | <a 
href="/cont_prof/prodev/Online/index.html">Online Courses</a> | <a 
href="/cont_prof/prodev/Navigation_Links/cancellation_policy.html">Cancellation Policy</a> <a href="http://delphi.louisville.edu/cont_prof/prodev/Calendar_PD/PD_Calendar_current.html"> </a>| <a href="/cont_prof/prodev/Calendar_PD/PD_Calendar_current.html">2009-2010 Professional Development Calendar</a> | <a href="http://delphi.louisville.edu/localresources/pdf/construction_map.pdf">Shelby Campus Map (PDF)</a> | <a href="http://delphi.louisville.edu/localresources/docs/hotels.doc">Hotels near Shelby Campus</a>
    </p>
	<hr>
	<h4 align="center">    General Performance Improvement
</h4>
	<table width="509" border="0" summary="This course approved by LSHRM">
      <caption>&nbsp;
      </caption>
      <tr>
        <td width="292"><h4>Ensuring Accountability by Measuring and Reporting Outcomes </h4></td>
        <td width="207"><div align="center"><span class="style1"><a href="Human_Resource/HRCI%20Approved%20Courses%202.xls" class="style9 style10"><strong><img src="../../../HR_CERTIFICATION_INSTITUTE_big.gif" alt="HRCI logo" width="199" height="50" longdesc="Human_Resource/HR_CERTIFICATION_INSTITUTE_big.gif" /></strong></a><br />
                  <strong>LSHRM Approved </strong> </span></div></td>
      </tr>
    </table>
	<p align="left">We all are working hard, but do we know the real difference we are making for our customers? </p>
	<p>This new seminar is based on established practices in outcome measurement and results-based accountability 
	used by government and non-profit sectors to demonstrate program accountability. Whether you are focused on 
	human-service results or wondering how your for-profit organization can gauge success with its customers, this 
	course will provide you with basic tools and techniques. </p>              
	<p>By knowing how we connect to our customers and program participants, we can find new and better ways to 
	improve our effectiveness, reengage our passion for work and learn to tell our &ldquo;story.&rdquo; </p>              
	<p>This seminar is especially useful for not-for-profit organizations, front line managers and others who want to 
	re-connect to their organization&rsquo;s vision, mission and goals.</p>              
	<p><strong>You&rsquo;ll Learn: </strong></p>
    <ul>
    	<li>Principles and practices of results-based accountability </li>
        <li>How to use the principles of outcome measurement as a strategic planning tool </li>
        <li>The differences between logic models and results-based accountability </li>
        <li>A common language for outcomes, indicators and measurements </li>
        <li>Measures of success</li>
	</ul>
    <p><a href=Ensuring%20Accountability.rtf>For a printer friendly copy of complete agenda</a></p>
    <p><strong>Instructor:</strong> John Spence  <a href="../instructor_bios/PD_instructor_bios.html">Bio</a></p>              
	<p><strong>Fee:</strong> $349 (includes instruction, course manual, lunch, certificate of completion, parking, and refreshment breaks) </p>
	<p>&nbsp;</p>
</div>
<!-- NOTE!!! HERE WE INCLUDE THE STANDARD Footer.  -->
[an error occurred while processing this directive]