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Written and Interpersonal Communication

Netiquette: Get-It-Write Techniques for Professional E-Mails

E-mail has become the most popular form of communication in the workplace--and one of the most abused. Many emails contain inappropriate elements such as off-hand remarks, unguarded comments, careless wording, and grammatical errors.

E-Mails can also send missed signals since they lack facial expressions, gestures, and tones of voice present in face-to-face communications.

This new workshop offers tips, advice, techniques, and practice in creating professional e-mails that readers will review, understand, and act upon.

You'll Learn To:

• Avoid unintentional harsh tones in your e-mails
• Compose e-mails that enhance, not undercus, your professional image
• Send clear, concise messages
• Make your e-mail's purpose easy to identify
• Catch typos, grammatical mistakes and content errors before you hit “send”
• Spot mistakes that might ordinarily slip through your editing and proofing processes
• Use current “rules” and updates to American English usage

For a printer friendly copy of complete agenda

INSTRUCTOR: Linda Combs bio

SCHEDULE:

• Wednesday, October 14, 2009 (Course #107DBE) register
  8:30am - 4:30pm
  

Fee: $349 (includes instruction, course manual, lunch, certificate of completion, parking, and refreshment breaks)