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Written and Interpersonal Communication Skills

Dealing Positively with Conflict

Conflict is an inevitable part of organizational life, but it can actually enhance your effectiveness when positively resolved. This seminar was specially designed to help you understand individual approaches to conflict resolution and learn new strategies for resolving workplace conflict.

ATTENDING THIS SEMINAR WILL ALSO HELP YOU:

• Improve your productivity
• Enhance your interpersonal relationships both at work and at home
• Improve team cooperation and performance
• Reduce your level of stress

SEMINAR AGENDA:

1. Understanding and Preventing Conflicts and Differences
• Your own view of conflict
• Seeing things from the other's point of view
• Avoiding judgment
• How differences are beneficial
2. Personal Approaches to Conflict Resolution
• Factors influencing interaction with others: power, leadership, and authority
• Skills for maximizing positive outcomes
3. Communication and Assertive Style Issues
• Understanding interpersonal skills
• Passiveness, assertiveness, and aggressiveness
4. Resolving Conflict: Moving Toward Productivity
• Applying the insights
• Developing a plan of action for your workplace

For a printer friendly copy of entire agenda

Instructor: Virginia Weber-Denny Bio

Schedule:

• Wednesday, April 14, 2010 (Course #107KBF) register
  8:30am - 4:30pm
  

Fee: $349 (includes instruction, seminar manual, lunch, certificate of completion, parking, and refreshment breaks)