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Coaching and Motivation
The Good, the Bad, and the Ugly: How to Give Positive and Constructive Feedback 
Giving feedback—both positive and constructive--on an employee’s performance is a necessary skill for every supervisor. During this new seminar, you will learn useful and appropriate keys to correcting poor performance and giving recognition for a job well done. Given properly, feedback can positively influence you, your work group, and your organization.
You will learn to:
- Identify and manage the impact of emotions on morale and productivity
- Identify recurring performance problems and strategies for dealing with them
- Structure a conversation to address performance issues
- Determine when to include employee assistance and develop a referral plan
- Understand the barriers to giving recognition
- Practice giving and receiving recognition
- Tailor a plan of recognition for an employee
AGENDA:
- Identifying the Emotions Involved in Performance Problems
- The Consequences of Delaying Action
- Identifying Recurring and One-Time-Only Performance Problems
- Strategies for Addressing Performance Problems
- Confronting and Correcting Performance Problems
- Using Employee Assistance Programs to Your Advantage
- Benefits and Barriers to Giving Recognition
- Key Actions for Giving Recognition
- Forms of Recognition
- Practice Giving and Receiving Recognition
