Professional Development
Management & Leadership | Critical Thinking | Labor Management | Organization & Productivity | Coaching & Motivation | Written & Interpersonal Communication | General Performance | Customer Service | Human Resources | Project Management | Purchasing/Supply Chain Management | Customized In-House Training | Online Courses | Cancellation Policy | 2009-2010 Professional Development Calendar | Shelby Campus Map (PDF) | Hotels near Shelby Campus
Coaching and Motivation Skills
Understanding and Solving Performance Issues: Tools for Managers and Employees 
This workshop will help both you and your employees understand the true nature of performance problems and take positive action to solve them. A wide range of performance issues will be addressed, including low productivity, unacceptable quality, tardiness, and poor attendance. Bring real performance problems with you for hands-on practice with the tools. You'll leave with realistic actions you can implement immediately upon returning to the office.
SEMINAR AGENDA:
1. Performance Issues in the Workplace: Problems or Opportunities?
2. Getting a Handle on the Real Performance Problem (or Opportunity!)
3. Teaching Your Employees to Address Performance Issues
4. Finding Solutions and Opportunities
5. Integrating the Tools into Existing Performance-Management Systems
6. Using the Tools to Motivate and Inspire
YOU'LL ALSO LEARN TO:
- Approach performance issues with data-based, solution-focused techniques
- Identify the root cause of performance problems
- Integrate newly learned solutions into existing performance management systems
- Negotiate with your employees to agree on performance improvement actions and goals
For a printer friendly copy of complete agenda
INSTRUCTOR: Virginia Weber Denny bio
SCHEDULE:
- Tuesday, April 20, 2010 (Course #107KBG) register
8:30am - 4:30pm
Fee: $349 (includes instruction, course manual, lunch, certificate of completion, parking, and refreshment breaks)