HelpDesk Resources

HelpDesk Phone Support and ServiceNow

The HelpDesk provides support to the entire University of Louisville community: faculty, staff and students.  If you need assistance with accessing your university accounts, unlocking your password, accessing wireless or more, please let us know.

Call us at (502) 852-7997,
Create an Incident in ServiceNow,
Or use LiveChat

**If you need your password reset please call us or use LiveChat**


HelpDesk Hours

  • Monday thru Thursday: 6am - 10pm
  • Friday: 6am - 5pm
  • Saturday: 7am - 5pm
  • Sunday: 10am - 10pm
  • University Holidays 7am - 5pm
  • Thanksgiving Day: Closed
  • Christmas Day: Closed

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voice mail. Your call will be returned the next day starting at 7 A.M. unless you specify a time.


Additional HelpDesk Tools

Bomgar is a screen sharing tool used by the HelpDesk.
If instructed by HelpDesk staff click here to start a Bomgar session.

If instructed by HelpDesk staff click here to collect information for missing drives.