The HelpDesk provides support to the entire University of Louisville community: faculty, staff and students. If you need assistance with accessing your university accounts, unlocking your password, accessing wireless or more, please let us know.
Call us at (502) 852-7997,
Create an ServiceNow,
**If you need your password reset please call us or use LiveChat**
- Monday thru Thursday: 6am - 10pm
- Friday: 6am - 5pm
- Saturday: 7am - 5pm
- Sunday: 10am - 10pm
- University Holidays 7am - 5pm
- Thanksgiving Day: Closed
- Christmas Day: Closed
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voice mail. Your call will be returned the next day starting at 7 A.M. unless you specify a time.
Additional HelpDesk Tools
If instructed by HelpDesk staff click here to collect information for missing drives.