About the Office

The University of Louisville’s Office of Financial Aid staff is dedicated to providing students and their families with courteous and efficient financial services while complying with all federal, state and university policies. Our goal is to help you explore your options and make your academic goals more affordable.

We provide both walk-in and by appointment counseling to current and prospective students Monday through Friday.  On Thursdays the office is closed until 12:30 p.m. except during peak processing time and orientations. We also provide assistance to both current and prospective students through our Call Center. Representatives are available from 9 a.m. until 5 p.m. Monday through Friday. Representatives will answer general financial aid questions as well as some specific account inquiries. FERPA privacy restrictions may restrict us from answering some questions over the phone.