Customer Service, Outreach, and Special Programs
Graduate Peer Counselors
Ashley Batliner | Emily Clark | Sophia Paino | Ellie Smith
- Provides advising and counseling services for students seeking in-person service via office lobby
- Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
- Supports Customer Service Team
- Supports Student Outreach
Miggeletta Wade
Financial Aid Advisor Sr.
mswade01@louisville.edu
Phone: 502.852.8348
- Counsels students with last name A-G in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
Jason Meadows
Administrative Systems Analyst
jimead01@louisville.edu
Phone: 502.852.3216
- Counsels students with last name H-N in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
- Oversees administration of TEACH grant
- Coordinates the Federal Work Study Program
Financial Aid Advisor Sr.
mdgree01@louisville.edu
Phone: 502.852.8909
- Counsels students with last name O-Z in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
James Barger
New Student Financial Aid Advisor
hjbarg01@louisville.edu
Phone: 502.852.8346
- Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
- Provide Financial Planning information to new students and families.
- Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
Morgan West
New Student Financial Aid Advisor
morgan.west@louisville.edu
Phone: 502.852.8345
- Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
- Provide Financial Planning information to new students and families.
- Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
Toya D. Bailey
Assistant Director
tdflan01@louisville.edu
Phone: 502.852.7750
- Supervises customer service staff (Advisors and Graduate Peer Counselors)
- Oversees the Competency Based Education (CBE) program
- Counsels all students in the CBE program regarding federal, state, and institutional aid
- Monitors the cost of attendance and financial aid packaging according to CBE guidelines
Manuel McMillan, Sr.
Assistant Director
m0mcmi01@louisville.edu
Phone: 502.852.8344
- Liaison with all student loan lenders and guarantee agencies
- Monitors student loan defaults and aggregate loan limits
- Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
- Oversees the Financial Literacy Program
Michael N Abboud
Associate Director
mnabbo01@louisville.edu
Phone: 502.852.8347
- Monitors customer service provided at front counter, in Call Center, and among staff
- Supervises and trains Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors
- Liaison to Admissions, Bursar, and other university offices
Application Awarding and Aid Evaluation
Cedric D. Trigg
Financial Aid Advisor, Sr.
c.trigg@louisville.edu
Phone: 502.852.1405
- Monitors state need-based grant known as College Access Program (CAP)
- Completes the certification process for alternative loan applications
- Coordinates the intake of non-degree program exception forms
- Provides support to other members of the Application Awarding and Aid Evaluation Team
Natalie Legleiter
Administrative Systems Analyst
natalie.legleiter@louisville.edu
Phone: 502.852.8376
- Performs aggregate reviews to federal aid processing
- Completes the Satisfactory Academic progress (SAP) process
- Assists with federal and need based aid awarding
- Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Nate Gauthier-Goulet
Administrative Systems Analyst
nathaniel.gauthier-goulet@louisville.edu
Phone: 502.852.8341
- Performs aggregate reviews to federal aid processing
- Completes the Satisfactory Academic progress (SAP) process
- Assists with federal and need based aid awarding
- Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Katie Farmer
Assistant Director
katherine.farmer@louisville.edu
Phone: 502.852.8350
- Oversees federal packaging and need-based awarding
- Provides leadershpi to Application Award and Aid Evaluation Team
- Provides support to Associate Director of Systems and Process Management
Application Processing and Compliance (including verification)
- Processes FAFSA Conflict Resolution
- Assists with Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
- Provides support to Assistant Director for Application Processing
- Processes FAFSA Verification
- Assists with FAFSA Conflict Resolution
- Provides support to Assistant Director for Application Processing
Vacant
- Manages FAFSA Verification
- Manages FAFSA Corrections
- Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
- Provides support to Assistant Director for Application Processing
Bryan Trautwein
Assistant Director
bryan.trautwein@louisville.edu
Phone: 502.852.8349
- Oversees, provides support for, and manages:
- FAFSA Verification Processing
- FAFSA Conflicting Information Processing
- Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
- FAFSA Correction Processing
- Assists with Graduate Federal Loan Exit Counseling
- Provides support to the Associate Director for System and Process Management
Disbursment and Information Management
Nichelle Johnson
Information Management Specialist
nrjohn04@louisville.edu
Phone: 502.852.8342
- Coordinates Alternative Loan processes for both check and EFTs
- Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
- Assists with daily computer processes for Direct Loans
- Oversees the process of student loan entrance files
- Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS
Mary M. McMullen
Administrative Systems Analyst
mmmcmu01@louisville.edu
Phone: 502.852.8377
- Oversees the Direct Loan Common Origination & Disbursement processes
- Oversees the approved Parent PLUS Loan application process
- Resolves Direct Loan issues between PS and COD systems
Tina L. Carter
Associate Director
tldoug01@louisville.edu
Phone: 502.852.7877
- Serves as liaison with the Bursar and the Registrar's offices
- Supervises Pell reporting and reconciliation
- Process all refunds and repayments to aid programs
- Reviews all residual checks
- Supervises disbursement activities
- Assists staff with queries and reporting
- Oversees auditors
Fiscal, Operational, and Scholarship Management
Whitley Gray
Coordinator
Phone: 502.852.6037
- Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
- Primary resource for non-resident state grants
- Primary resource for athletic scholarships
- Serves as resource for university departments
- Oversees processing of departmental and outside scholarships
- Provides general support to scholarship team
Coordinator and Scholarship Program Manager
rgfost02@louisville.edu
Phone: 502.852.8379
- Oversees, awards, and manages communications for institutional based scholarships
- Coordinates Trustees scholarship appeals and leave of absence processes
- Oversees the posting of payments that are applied directly to the Bursar accounts
- Oversees KRS processing
- Provides general support to scholarship team
- Supports Associate Director for Scholarships
Madison Reed
Financial Aid Advisor
madison.reed.2@louisville.edu
Phone: 502.852.9107
- Manages check deposits and processes outside scholarships
- Serves as primary contact for outside scholarship organizations
- Supports institutional scholarship processing
- Manages service account inquiries and outside aid reporting
- Provides support to other members of scholarship team
Brittini Wise
Financial Aid Advisor, Sr.
bnwise02@louisville.edu
Phone: 502.852.1369
- Processes KRS tuition waiver certification forms
- Monitors departmental scholarship requests and processes aid accordingly
- Coordinates intake of institutional based scholarship applications
- Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
- Provides support to other members of scholarship team
Kiran Maind
Administrative Systems Analyst
k0main03@louisville.edu
Phone: 502.852.8343
- Technology
- Website
- System Utilization
- Security
- Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission based, and other scholarships managed by the Student Financial Aid Office
- Oversees office technological operations including desktop support, security and website management
- Oversees employee support operations
- Liaison with representatives of key offices within the campus community associated with office technology operations, employee support, scholarships and the fiscal management of student financial aid programs
- Provide leadership to the fiscal, operational, and scholarship management team
Systems and Process Management
- Performs system setup of required tables and data elements for aid processing
- Oversees federal aid processing
- Interprets new regulations and policies to help ensure business process are in compliance
- Performs system testing, resolves system problems, and implements new system functionality
- Develops and assesses query needs for staff and assists in preparing statistical data
- Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
- Provides support to the Director
- Provides leadership to the Application Processing and Compliance team and the Application Awarding and Aid Evaluation team