Customer Service, Outreach, and Special Programs
Graduate Peer Counselors
Ashley Batliner | Emily Clark | Sophia Paino | Ellie Smith
- Provides advising and counseling services for students seeking in-person service via office lobby
- Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
- Supports Customer Service Team
- Supports Student Outreach
Miggeletta Wade
Financial Aid Advisor Sr.
mswade01@louisville.edu
Phone: 502.852.8348
- Counsels students with last name A-G in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
Vacant
Financial Aid Advisor Sr.
- Counsels students with last name H-N in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
- Oversees administration of TEACH grant
- Coordinates the Federal Work Study Program
Financial Aid Advisor Sr.
mdgree01@louisville.edu
Phone: 502.852.8909
- Counsels students with last name O-Z in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
James Barger
Financial Aid Advisor, Sr. for New Students
hjbarg01@louisville.edu
Phone: 502.852.8346
- Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
- Provide Financial Planning information to new students and families.
- Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
Morgan West
Financial Aid Advisor, Sr for New Students
morgan.west@louisville.edu
Phone: 502.852.8345
- Counsels new students and families on all financial aid processes for federal, state and institutional aid to assist with getting them to apply and matriculate to the university.
- Provide Financial Planning information to new students and families.
- Ensure the accuracy of all forms submitted by students/families and follow-up when necessary to ensure files are complete for awarding.
Toya Bailey
Assistant Director
tdflan01@louisville.edu
Phone: 502.852.7750
- Supervises customer service staff (Advisors and Graduate Peer Counselors)
- Oversees the Competency Based Education (CBE) program
- Counsels all students in the CBE program regarding federal, state, and institutional aid
- Monitors the cost of attendance and financial aid packaging according to CBE guidelines
Manuel McMillan, Sr.
Assistant Director
m0mcmi01@louisville.edu
Phone: 502.852.8344
- Liaison with all student loan lenders and guarantee agencies
- Monitors student loan defaults and aggregate loan limits
- Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
- Oversees the Financial Literacy Program
Application Awarding and Aid Evaluation
Cedric Trigg
Financial Aid Advisor, Sr.
c.trigg@louisville.edu
Phone: 502.852.1405
- Monitors state need-based grant known as College Access Program (CAP)
- Completes the certification process for alternative loan applications
- Coordinates the intake of non-degree program exception forms
- Provides support to other members of the Application Awarding and Aid Evaluation Team
Natalie Legleiter
Administrative Systems Analyst
natalie.legleiter@louisville.edu
Phone: 502.852.8376
- Performs aggregate reviews to federal aid processing
- Completes the Satisfactory Academic progress (SAP) process
- Assists with federal and need based aid awarding
- Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Nate Goulet
Administrative Systems Analyst
nathaniel.gauthier-goulet@louisville.edu
Phone: 502.852.8341
- Performs aggregate reviews to federal aid processing
- Completes the Satisfactory Academic progress (SAP) process
- Assists with federal and need based aid awarding
- Provides support to Assistant Director of the Application Awarding and Aid Evaluation Team
Katie Farmer
Assistant Director
katherine.farmer@louisville.edu
Phone: 502.852.8350
- Oversees federal packaging and need-based awarding
- Provides leadershpi to Application Award and Aid Evaluation Team
- Provides support to Associate Director of Systems and Process Management
Application Processing and Compliance (including verification)
- Processes FAFSA Conflict Resolution
- Assists with Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
- Provides support to Assistant Director for Application Processing
- Processes FAFSA Verification
- Assists with FAFSA Conflict Resolution
- Provides support to Assistant Director for Application Processing
Vacant
- Manages FAFSA Verification
- Manages FAFSA Corrections
- Assists with FAFSA Conflict Resolution and Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
- Provides support to Assistant Director for Application Processing
Bryan Trautwein
Assistant Director
bryan.trautwein@louisville.edu
Phone: 502.852.8349
- Oversees, provides support for, and manages:
- FAFSA Verification Processing
- FAFSA Conflicting Information Processing
- Federal Student Aid Eligibility (Citizenship, Selective Service, and Veteran Status)
- FAFSA Correction Processing
- Assists with Graduate Federal Loan Exit Counseling
- Provides support to the Associate Director for System and Process Management
Disbursment and Information Management
Nichelle Johnson
Information Management Specialist
nrjohn04@louisville.edu
Phone: 502.852.8342
- Coordinates Alternative Loan processes for both check and EFTs
- Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
- Assists with daily computer processes for Direct Loans
- Oversees the process of student loan entrance files
- Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS
Mary McMullen
Administrative Systems Analyst
mmmcmu01@louisville.edu
Phone: 502.852.8377
- Oversees the Direct Loan Common Origination & Disbursement processes
- Oversees the approved Parent PLUS Loan application process
- Resolves Direct Loan issues between PS and COD systems
Fiscal, Operational, and Scholarship Management
Whitley Gray
Coordinator/Program Manager
Phone: 502.852.6037
- Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
- Primary resource for non-resident state grants
- Primary resource for athletic scholarships
- Serves as resource for university departments
- Oversees processing of departmental and outside scholarships
- Provides general support to scholarship team
Assistant Director
rgfost02@louisville.edu
Phone: 502.852.8379
- Oversees, awards, and manages communications for institutional based scholarships
- Coordinates Trustees scholarship appeals and leave of absence processes
- Oversees the posting of payments that are applied directly to the Bursar accounts
- Oversees KRS processing
- Provides general support to scholarship team
- Supports Associate Director for Scholarships
Madison Reed
Financial Aid Advisor, Sr.
madison.reed.2@louisville.edu
Phone: 502.852.9107
- Manages check deposits and processes outside scholarships
- Serves as primary contact for outside scholarship organizations
- Supports institutional scholarship processing
- Manages service account inquiries and outside aid reporting
- Provides support to other members of scholarship team
Brittini Wise
Financial Aid Advisor, Sr.
bnwise02@louisville.edu
Phone: 502.852.1369
- Processes KRS tuition waiver certification forms
- Monitors departmental scholarship requests and processes aid accordingly
- Coordinates intake of institutional based scholarship applications
- Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
- Provides support to other members of scholarship team
Kiran Maind
Administrative Systems Analyst
k0main03@louisville.edu
Phone: 502.852.8343
- Technology
- Website
- System Utilization
- Security
Michael Abboud
Associate Director
mnabbo01@louisville.edu
Phone: 502.852.8347
- Provides leadership to the Counseling, Outreach, and Customer Service Team
- Monitors customer service provided at front counter, in Call Center, and among staff
- Supervises and trains Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors
- Liaison to Admissions, Bursar, and other university offices
Tina Carter
Associate Director
tldoug01@louisville.edu
Phone: 502.852.7877
- Provides leadership to the Disbursement and Information Management Team
- Serves as liaison with the Bursar and the Registrar's offices
- Supervises Pell reporting and reconciliation
- Process all refunds and repayments to aid programs
- Reviews all residual checks
- Supervises disbursement activities
- Assists staff with queries and reporting
- Oversees auditors
- Provides leadership to the Application Processing and Compliance Team and the Application Awarding and Aid Evaluation Team
- Performs system setup of required tables and data elements for aid processing
- Oversees federal aid processing
- Interprets new regulations and policies to help ensure business process are in compliance
- Performs system testing, resolves system problems, and implements new system functionality
- Develops and assesses query needs for staff and assists in preparing statistical data
- Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
- Provides support to the Director
Vacant
- Provides leadership to the Fiscal, Operational, and Scholarship Management Team
- Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission based, and other scholarships managed by the Student Financial Aid Office
- Oversees office technological operations including desktop support, security and website management
- Oversees employee support operations
- Liaison with representatives of key offices within the campus community associated with office technology operations, employee support, scholarships and the fiscal management of student financial aid programs
Angela Black
Executive Director
a.black@louisville.edu
502.852.3870
- Oversees the work of the Student Financial Aid Office