Customer Service, Outreach, and Special Programs
Graduate Peer Counselors
Camille Jackson | Holly Sexton | Ericka Voyles | Madison Reed | Alex Umana | Terondrick Waller
- Provides advising and counseling services for students seeking in-person service via office lobby
- Provides advising and counseling services for students seeking assistance via phone (call center) and email (service account)
- Supports Customer Service Team
- Supports Student Outreach
Miggeletta Wade
Financial Aid Advisor Sr.
mswade01@louisville.edu
Phone: 502-852-8348
- Counsels students with last name A-G in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
Nate Gauthier-Goulet
Financial Aid Advisor Sr.
nrgaut01@louisville.edu
Phone: 502-852-7554
- Counsels students with last name H-N in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
Monique Montgomery
Financial Aid Advisor Sr.
mdgree01@louisville.edu
Phone: 502-852-8909
- Counsels students with last name O-Z in person, on phone, and via email
- Processes and revises aid awards
- Assists with processing the SAP (Satisfactory Academic Progress) Policy
- Helps students with FAFSA corrections for special populations dealing with citizenship, legal relationship, selective service registration, as well as other checklist forms
Jason Meadows
Administrative Systems Analyst
jimead01@louisville.edu
Phone: 502-852-3216
- Updates printing and publication materials
- Sends out mass communications to students
- Updates Financial Aid Website
- Manages and maintains Crystal Reports for the SFAO
- Provides support to Associate Director for Operations/Systems
Toya Bailey
Coordinator of Customer Service and Competency Based Education
tdflan01@louisville.edu
Phone: 502-852-7750
- Supervises customer service staff
- Oversees the Competency Based Education (CBE) program
- Councils all students in the CBE program regarding federal, state, and institutional aid
- Monitors the cost of attendance and financial aid packaging according to CBE guidelines
Assistant Director
m0mcmi01@louisville.edu
Phone: 502-852-8344
- Liaison with all student loan lenders and guarantee agencies
- Monitors student loan defaults and aggregate loan limits
- Oversees special programs (consortium agreements, study abroad, Virtual University, and National Student Exchange)
- Oversees the Financial Literacy Program
Associate Director (Counseling Team)
mnabbo01@louisville.edu
Phone: 502-852-8347
- Monitors customer service provided at front counter, in Call Center, and among staff
- Supervises and trains Counseling Team consisting of Advisor Seniors, Advisors, Counselor Assistants, and Graduate Peer Counselors
- Liaison to Admissions, Bursar, and other university offices
Application Awarding and Aid Evaluation
Cedric D. Trigg
Financial Aid Advisor Sr.
cdtrig01@louisville.edu
Phone: 502-852-1405
- Processes and revises awards
- Certifies alternative loans
- Assists with Packaging processes
Seth Ellis
Administrative Systems Analyst
seth.ellis@louisville.edu
- Supports system utilization for federal packaging and need-based awarding
Katie Farmer
Assistant Director
kefarm01@louisville.edu
- Oversees federal packaging and need-based awarding
- Oversees alternative loan certification
Application Processing and Compliance (including verification)
Vic Johnson
Financial Aid Advisor
hvjohn01@louisville.edu
- Provides support to Associate Director for Application Processing and Compliance
- Manages federal verification processing (tax returns, etc.)
- Provides support to document imaging
Chelsea Sloan
Financial Aid Advisor
chelsea.sloan@louisville.edu
- Provides support to Associate Director for Application Processing and Compliance
- Manages federal verification processing (tax returns, etc.)
- Provides support to document imaging
Natalie Legleiter
Financial Aid Advisor
nmthom05@louisville.edu
Phone: 502-852-8376
- Provides support to Associate Director for Application Processing and Compliance
- Manages federal verification processing (tax returns, etc.)
- Provides support to document imaging
Bryan Trautwein
Assistant Director
bwtrau01@louisville.edu
Phone: 502-852-8349
- Provides support to federal verification and FAFSA correction processing
- Oversees document imaging system
- Processes suspended FAFSA records and performs conflict resolution
- Supervises federal electronic data exchange software and processes
- Processes date of birth and driver's license documents
Disbursment and Information Management
Nichelle Johnson
Information Management Specialist
nrjohn04@louisville.edu
Phone: 502-852-8342
- Coordinates Alternative Loan processes for both check and EFTs
- Oversees the return of Alternative Loan funds through the Bursar's Office & Great Lakes
- Assists with daily computer processes for Direct Loans
- Oversees the process of student loan entrance files
- Processes Additional Unsubsidized Direct Loans for those denied Parent PLUS
Mary M. McMullen
Administrative Systems Analyst
mmmcmu01@louisville.edu
Phone: 502-852-8377
- Oversees the Direct Loan Common Origination & Disbursement processes
- Oversees the approved Parent PLUS Loan application process
- Resolves Direct Loan issues between PS and COD systems
James Barger
Financial Aid Advisor
hjbarg01@louisville.edu
Phone: 502-852-8346
- Oversees administration of TEACH grant
- Coordinates the Federal Work Study Program
- Coordinates SAP appeal processes
- Assists the Associate Director
Associate Director
tldoug01@louisville.edu
Phone: 502-852-7877
- Serves as liaison with the Bursar and the Registrar's offices
- Supervises Pell reporting and reconciliation
- Process all refunds and repayments to aid programs
- Reviews all residual checks
- Supervises disbursement activities
- Assists staff with queries and reporting
- Oversees auditors
Fiscal, Operational, and Scholarship Management
Coordinator
- Primary resource for KEES, KY National Guard, and other state programs (excluding CAP)
- Primary resource for non-resident state grants
- Primary resource for athletic scholarships
- Serves as resource for university departments
- Oversees processing of departmental and outside scholarships
- Provides general support to scholarship team
Coordinator and Scholarship Program Manager
rgfost02@louisville.edu
Phone: 502-852-8379
- Oversees, awards, and manages communications for institutional based scholarships
- Coordinates Trustees scholarship appeals and leave of absence processes
- Oversees the posting of payments that are applied directly to the Bursar accounts
- Oversees KRS processing
- Provides general support to scholarship team
- Supports Associate Director for Scholarships
Kiran Maind
Administrative Systems Analyst
- Technology
- Website
- System Utilization
- Security
Angela Beverly
Financial Aid Advisor
albeve01@louisville.edu
Phone: 502-852-5517
- Provides support to scholarship team and the Executive Director
- Serves as internal coordinator for supply management, procard, travel and other operational business activities
- Manages scholarship related questions and outside aid reporting within the Financial Aid service account
- Runs and tracks data from university reports to support reconciliation activities
- Maintains employee records
- Processes KRS tuition waiver certification forms
Brittini Wise
Financial Aid Advisor, Sr.
bnwise02@louisville.edu
Phone: 502-852-1369
- Manages check deposits and processes outside scholarships
- Serves as primary contact for outside scholarship organizations
- Monitors departmental scholarship requests and processes aid accordingly
- Coordinates intake of institutional based scholarship applications
- Runs reports to monitor and update financial aid packages for Bursar payments and stacking limits
- Provides support to other members of scholarship team
Angela M. Black
Associate Director
amblac01@louisville.edu
Phone: 502-852-3870
- Oversees the awarding and disbursement of all scholarships including departmental, outside, athletic, admission based, and other scholarships managed by the Student Financial Aid Office
- Oversees office technological operations including desktop support, security and website management
- Oversees employee support operations
- Liaison with representatives of key offices within the campus community associated with office technology operations, employee support, scholarships and the fiscal management of student financial aid programs
- Provide leadership to the fiscal, operational, and scholarship management team
Systems and Process Management
Mary Pike
Quality Assurance Officer, Associate Director
m0magg01@louisville.edu
Phone: 502-852-3997
- Performs system setup of required tables and data elements for aid processing
- Oversees academic year and summer aid processing
- Interprets new regulations and policies to help ensure business process are in compliance
- Performs system testing, resolves system problems, and implements new system functionality
- Develops and assesses query needs for staff and assists in preparing statistical data
- Reconciles direct loan records and provides support for year-end reconciliation of other aid programs
- Provides support to the Director
Executive Director
Executive Director
sandra.neel@louisville.edu
Phone: 502-852-5517
- Overall administrative, financial, management, personnel, and budgetary responsibilities
- Responsible for long range planning and administration of all federal, state, and institutional student aid programs