TEAM 1 - PATIENT ACCESS TO CLINICS

    University of Louisville Physicians’ clinical outpatient practices have consistently suffered from patient access problems. We remain far behind national benchmarks in patient experience, third next-available appointment, the percentage of bumped appointments, and even merely answering the phones in our clinics. We have unused capacity in our clinics, and we are not living up to our values to put patients first.

    To view and download the team's full presentation, click HERE.

    TEAM 2 - COMMUNICATION

    Communication problems lie at the heart of many issues confronting academic medical centers…patient safety, faculty recruitment and retention, employee burnout, inclusion, and respect. Excellent communication skills inspire a culture of accountability, equity, trust, and transparency by embedding the Cardinal Principles as outlined in the UofL Strategic Plan 2019-21 into the fabric of the University..

    To view and download the team's full presentation, click HERE.

    TEAM 3 - ATTRACTING INVESTMENT IN RESEARCH

    The generation of new knowledge is one of the three core missions of an academic medical center. The support of research in academic settings is expensive, and even the best-funded researchers need support to cover at least 20% of their team’s total cost since grants never completely cover all expenses. Like many academic medical centers across the country, we face a financial crisis as NIH-funded research is more challenging to achieve, and clinical trials research margins are tighter than ever. UofL has outlined an approach called Grand Challenges as part of the Strategic Plan 2019-21 regarding investment in research.

    To view and download the team's full presentation, click HERE.

    TEAM 4 - EFFECTIVE TEACHING IN THE VIRTUAL ENVIRONMENT

    The COVID-19 pandemic accelerated and rapidly expanded teaching in a virtual environment across the University, including the Health Sciences Center campus. This rapid adoption of mandated virtual teaching has raised concerns about this format's effectiveness, especially for some learning experiences that have traditionally entirely relied on in-person, hands-on work like simulation training, PBL sessions, clinical rounding, teaching at the bedside/chairside and in the clinic exam room. 

    To view and download the team's full presentation, click HERE.

    TEAM 5 - SAFETY/QUALITY TRAINING FOR FACULTY

    Providing a culture focused on patient safety, and quality improvement is essential for many reasons:  

    • It is the right thing to do for our patients
    • safety and quality improvement efforts are a significant component of the Clinical Learning Environment Review (CLER) visits that assess our educational environment of medical school trainees
    • we are going to be increasingly reimbursed for services based on the quality/value we bring to the patient, and  
    • we will increasingly compete with other systems based on our safety/quality metrics.  

    Although our residents and students have been exposed to these concepts, our faculty are not as well-versed and, in many cases, are not engaging in safety and quality improvement activities. As such, our faculty's lack of role modeling fails to reinforce the importance of safety and QI initiatives in the hospital and clinic settings, causing our learners to question the importance of practicing in a manner that values patient safety and quality improvement.

    To view and download the team's full presentation, click HERE.

    TEAM A&S - COMMUNICATION

    Communication is a challenge in any large, multi-faceted organization. Choose an area in which better communication could enhance the functioning of individual departments (e.g., communication among faculty members of all ranks within a department; communication between faculty and staff; departmental communication with the dean’s office or with HR).

    To view and download the team's full presentation, click HERE.

    TEAM CEHD - INCORPORATING AN ANTI-RACIST FRAMEWORK IN THE COLLEGE OF EDUCATION AND HUMAN DEVELOPMENT

    Incorporating Anti-racist pedagogy & practice for the College of Education and Human Development (CEHD).

    To view and download the team's full presentation, click HERE.