Live Video Chat

writing center live chat, writing center phone call, writing center online appointment

black and white outline of a computer screen with a camera attached at the top and a stick figure on the screenA live video chat is similar to an in-person appointment. You and your writing consultant will talk in real-time about your writing. If your schedule allows, we recommend scheduling a live chat appointment, instead of written feedback, because of the opportunity to exchange ideas and ask questions.

Watch our video about live chat appointments and read more to learn:

How to Schedule a Live Video Chat

  1. Log in: If you are a new user, you will be prompted to register before you can log in.
  2. View appointment availability: You will see the University Writing Center schedule. On the left, under the consultants’ names, look for "LIVE VIDEO CHAT ONLY." You may also view only live chat available appointments by using the drop-down menu.  

  3. Select an appointment: Select a white box and complete the form with information about your course, assignment, and concerns.
  4. Upload documents: At the bottom of the form there is an option to upload documents. We encourage you to upload a PDF or Word Document with the assignment's instructions and/or your draft, but it is not required. Your consultant will not read any documents until your appointment’s start time.   
  5. Edit your appointment: After you create your appointment, you can still make changes to your appointment information, including uploading documents or updating your draft, by returning to your appointment in the University Writing Center schedule.

How to navigate your appointment

  1. Getting started: At your appointment’s start time, go to the scheduling website, sign in, click on your (green) appointment.
  2. Join your live video chat: Click the link to “join” the session. A virtual workspace will appear in a new window.
  3. Talk with your consultant: You can video, audio, and/or text chat with a writing consultant. You will need to download a browser application to use all the features. The workspace also includes a whiteboard where you can import your draft for discussion, review, and mark-up. Your consultant can help you with these features. 
  4. Return to your appointment: Our schedule will save your work on the whiteboard; you can return to the consultation link as often as you like during the semester.
  5. Technical issues?: If you experience technical issues, we recommend that you exit out of the workspace and join the chat from a different browser. We have found that Google Chrome works well, but Safari does not. If you need or prefer a different chat platform, ask your consultant during your live chat or contact us at or 502-852-2173. 

If you prefer to use Microsoft Teams instead of WCOnline, our default platform, type "Teams" in the "learning needs" question at the bottom of your appointment form, call, or email us (502-852-2173) and log into Teams with your UofL credentials at your appointment time. 

Policies

  • All appointments are a maximum of 50 minutes and back-to-back appointments are not allowed. 
  • Writers may schedule up to two appointments per day and three appointments per week. 
  • Writers can book ahead up to 14 days in advance. 
  • Writers must discuss their own writing and schedule an appointment using their own WCOnline account. 
  • If you have questions or concerns about an appointment, contact the University Writing Center at 502-852-2173 or writing@louisville.edu. Students, faculty, and staff should not contact consultants directly.