Student's FAQs
STUDENT RECREATION FEE
What is this fee? The Student Recreation Fee was approved by the Student Government Association and is applied to every student admitted into a program beginning in the Fall 2011.
Can this fee be waived? No, this fee cannot be appealed or waived.
Who do I speak to about more information about this fee? The Intramural Office at (502) 852-6707 or in the SAC Suite E102.
PRIMARY CARE HEALTH FEE
What is this fee? The Primary Care Health Fee provides a safety net for all uninsured students but is NOT a substitute for health insurance. Additional Information about the Primary Care Health Fee.
Can this fee be waived? Yes. Log into your ULink account, under the CAMPUS HEALTH section click on “Waive Primary Care Health Fee.” Fill in the information and check the acknowledgement at the bottom of the form. Click on the submit button. You will receive an email confirming the receipt of your waiver request. Please allow 48-72 hours for your account to be adjusted. Additional information about waiving the Primary Care Health Fee.
BELKNAP COMMUTER MEAL PLAN
What is this fee? Students that are enrolled in 9 or more on-campus credit hours and do not reside in on-campus housing are assessed the $175.00 commuter meal plan fee.
Can I appeal to have this fee waived? Yes. Review the Meal Plan Waiver Policy and complete the appeal form.
Who should I contact to waive a Meal Plan? Contract Administration (502) 852-0741, located 201 Warnock Street Room 107. You may also complete the waiver form online.
Information on all available meal plans.
How do I pay by credit card or E-check? Login into ULink > Student Services > Tuition-Fees-Payment Options > Make a Payment. OR online, Make A Payment-Review Student Account.
Can I pay with a credit card in the Bursar’s office? The Bursar Office does not process credit card payments in person. You may pay with a Credit Card online through ULink or via the web payment portal.
What is an E-Check and what information will I need to process an E-Check? An electronic check, also known as an Electronic Funds Transfer. You will need your routing number and checking account number, located at the bottom of your check or you can obtain it from your banking institution.
Why is there a $25 convenience fee charged when using a credit card? This fee is imposed by the third-party credit card company who processes the payment.
When is tuition due? View the Bursar’s Website for Payment Due Dates.
What is a PIN number? How do I set-up a UofL PIN? A PIN is a personal identification number. A UofL PIN can be set-up in ULink under student services > personal information > PIN. You may also visit the Bursar’s office located in the Houchens Building Room 101.
Providing another person with this information allows them to make an online payment using a credit card or e-check. To remove this access, simply change your PIN.
Who should I contact regarding my Veteran benefits? Carissa Gentry: (502) 852-0998. The Office of Military and Veteran Student Services is located in the Houchens Building, Lower Level 008.
Who should I contact to change my residency? The Enrollment Management Office, (502) 852-6528 or (502) 852-3350 or via email, located in the Houchens Building Room 160.
How do I set-up direct deposit for my student refunds? Log in to your HigherOne account and select “Refund Preferences” from the menu listed under the “Refunds” tab. Then, make your new selection and click the “Update Preference” button to complete the process. An ACH form must be signed to activate this option. Be aware that your new selection will only impact future money you receive from UofL.
How can I make a deposit into my HigherOne account? Log in to your HigherOne account and print a deposit slip. You may either mail this form to HigherOne or bring to the Bursar’s office located in the Houchens Building Room 101 and we will deliver the form to HigherOne by overnight mail. Note: Deposits are not sent on Friday.
How do I withdraw money from my HigherOne Account? Visit any HigherOne ATM with no fee. There is no HigherOne office located in Louisville.
Campus HigherOne ATM locations:
- Houchens Building First Floor (next to the Financial Aid office)
- Student Activates Center First Floor
- Ekstrom Library Cafe
- Kornhauser Library on HSC (First Floor)
How do I add money to my Cardinal Card? Visit the Cardinal Card office using cash, Visa, MasterCard or Discover. Or online with Visa, MasterCard or Discover. If you are depositing cash you will need to use a Value Port, which are conveniently located throughout campus to allow you to add cash to your Cardinal Cash account. You can also check your Cardinal Cash balance and purchase a visitor card at any value port location.
** Please follow machine instructions before adding funds at a value port. Value ports do not give change.
Value Port locations:
- Cardinal Card Office - Houchens foyer
- Ekstrom Library - main floor (2 locations)**
- Ekstrom Library - third floor**
- Law School Library**
- Art School Library**
- HSC Kornhauser Library**
- Music School Library**
- North Computer Lab - College of Business
- South Computer Lab - MITC (next to McAlister's)
- Student Activities Center - outside of Quick Zone
How can I get a copy of my 1098-T? Log into ULink, on the Student Services Tab select view 1098-T. This information is also available online.
Why don’t I receive a bill in the mail? The first bill you receive from U of L will be mailed, after that each bill statement will be delivered electronically through your UofL Email.
What is an exit interview and how do I complete this interview? An exit interview is a loan counseling session to advise you of your loan repayment schedule, obligations, and rights to deferment and/or cancellation. This exit interview is required whenever you are no longer enrolled as at least a half-time student.
To begin this process, visit the Educational Computer Systems (ECSI) website.
- Select the Students Tab
- Your school code: UL
- Account Number: your SSN or UofL Student ID
- Your PIN: if you do not know your PIN, contact ECSI by phone 888-549-3274 Monday thru Friday, 7:30am to 8:00pm EST
To begin the exit process you will need the following information:
- Your Social Security number
- Your driver's license number
- Name, address, and telephone number of your next of kin and/or parent
- Names, addresses, telephone numbers, and employers for two references residing at different addresses
- Name, address, and telephone number of your expected employer (if known)
I am still a registered student, why do I need to complete an exit interview? The federal government requires UofL to conduct this exit interview whenever you are no longer enrolled as at least a half-time student. Some reasons that you may drop below half time are:
- You are graduating from school.
- The Registrar's Office shows you as enrolled less than half-time.
- You are withdrawing from school.
- You are transferring to another school.
- You are taking a leave of absence from school.
- You are attending a semester abroad.
Completing the exit interview does not mean that you cannot return to school in the future, transfer to a different school, or continue to receive financial aid.
Can I defer my tuition payment? If you are being reimbursed by your employer, you are eligible to defer payment of your tuition balance due. Review available Payment Plans.
What is a Bursar Financial Hold? A hold placed on a student’s account when the semester payment is not received by the due date or when a monthly payment plan contract is not fully paid. The Bursar Hold will prevent a student from making changes to any current enrollment, enrolling in any future semesters, obtaining an official academic transcript, obtaining any official confirmation of degree or receiving their diploma.
How do I get the Bursar Financial Hold removed? The student account balance must be paid in full. NOTE: If you are remitting payment on a delinquent balance by check or e-check, a 21-day delay may be imposed in lifting the hold.
How can I set-up a payment plan? Information on available Payment Plans and Payment Options. NOTE: Your completed application, application fee and first payment must be received before the payment plan can be activated. The $25.00 application fee is non-refundable.
Who is eligible for a Cardinal Registration Payment Plan (CRPP) and how do I get approved? Anyone can participate in this payment plan, there is no approval process. However, any past due balance must be paid prior to participating in the CRPP.
Who do I contact regarding my FASFA? The Financial Aid office, located in the Houchens Building Room 110. Contact via email or telephone at (502) 852-5511.
Who should I contact to apply for a loan? The Financial Aid office, located in the Houchens Building Room 110. Contact via email or telephone at (502) 852-5511.
Where do I purchase a parking permit? Online or by visiting the Parking Office located in the Floyd Street Parking Garage Suite 100.
Where do I pay a parking ticket? Online or by visiting the Parking Office located in the Floyd Street Parking Garage Suite 100.
Where do I get a transcript? The Registrar’s Office located in Houchens Building Lower Level 31. Transcripts may also be requested online.
Are the Registrar and Bursar the same office? No. The Registrar’s Office is located in Houchens Building Lower Level 31, and is responsible for academic information such as:
- adding/withdrawing from classes,
- transcripts,
- grades,
- proof of enrollment,
- diplomas, and
- petitioning tuition charges.
The Bursar’s Office is responsible for student financial issues such as:
- student payment process,
- student billing,
- third party billing,
- payment plans,
- HigherOne Refunds,
- Federal Perkins loans, and
- institutional loans.
I am eligible for the employee/dependent Tuition Remission benefit, how do I implement this program? Forms and information are available on the Human Resources website. You may also contact the Human Resources Benefits department (502) 852-6258 or via email. Their office is located at 1980 Arthur Street.