Non-Enrolled Student Account Balances
Our office works closely with former students until all outstanding balances are paid in full. Failure to pay may result in the account(s) being placed with an outside collection agency for final action. Once this occurs, former students must deal directly with the collection agency to which the account(s) has been assigned. Former students can avoid this action by staying in contact with our office and making satisfactory arrangements to pay outstanding obligations.
Delinquent Account Checklist
Former students can use this checklist to ensure that their account is paid.
Review your past due account
- University of Louisville e-mails notices to inform you on how to access and pay the balance due.
- You are responsible for updating all contact information with University of Louisville.
- Please contact University of Louisville if you need help accessing your account.
Pay your past due account
- You can pay by check, money order, credit card, or electronic check.
- If your account has been sent to an external collection agency* (please see below for contact information), you must contact the appropriate agency directly to make payments or request payment arrangements.
Clear financial holds
- Financial holds will not be removed until the balance has been paid in full.
- To have your hold removed immediately payment must be made by guaranteed funds (Cash, Money Order or Credit Card). If payment is made by check, the university will wait for the funds to clear the bank account before the hold is removed.
Collection agencies/law firms
- If your account has been sent to an external collection agency or law firm, your balance is still owned by University of Louisville and has not been sold to the agency/law firm. However, you must contact the appropriate agency directly to make payments or request payment arrangements.
- Please see below for a list of approved collection agencies.