Making Online Written Feedback Appointments

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a paper and a pencilIf you schedule a written feedback appointment, you will attach a draft of your paper to your appointment in our scheduling system and include information about your assignment and concerns. At your appointment's scheduled time, your consultant will download your document, write their feedback into your draft, and email you your draft with comments at the appointment's conclusion. You do not need to do anything during your appointment time. Watch our video to see how it works. Read more about: 

How to schedule an appointment

    1. Log in to our scheduling websiteIf you are a new user, you will be prompted to register before you can log in. 
    2. Select an appointment: After logging in, you will see the University Writing Center schedule with available and unavailable appointment boxes. Click a white box to reserve a date and time for written feedback on your draft. All appointments have written feedback as the default appointment type. Tip: You do not need to be available during the appointment time. If you have a draft ready now, select the first available appointment for the quickest feedback! 
    3. If the appointment is also available for a live video chat, select written feedback. one bubble for written feedback and one bubble for live chat. Select one.
    4. Tell us about your context: Complete the form with detailed information about your course, assignment, and concerns. The more details you provide, the better feedback we can provide! 
    5. Upload your draft: At the bottom of the form there is an option to upload documents. You can either upload your draft immediately or wait. However, you must upload a draft prior to 12 p.m. EST (noon) the day before your appointment. If no draft is attached by 12 p.m. the day prior, we will cancel the appointment. If you have technical issues uploading your document, email it to us.  
    6. Upload your assignment: If you have a PDF or Word Document with the assignment's instructions, attach that too! 
    7. Edit your appointment: After you create your appointment, you can still make changes to your appointment information, including uploading documents or updating your draft, by returning to your appointment in the University Writing Center schedule. 

What to expect from your appointment

the back of a woman with blonde hair sitting at a chair facing a computer and typing

At your appointment's start time, your consultant will review the information you provided, download your file(s), and proceed to use Microsoft Word to provide you individualized feedback on your writing. Your feedback will begin with a letter summarizing the consultant's overall response and likely providing some general suggestions for revision. You should then expect to see multiple comment bubbles with questions, comments, suggestions, praise, and advice targeted to specific words, sentences, or paragraphs in your draft. Our written feedback is not designed to be proofreading or editing. Our goal in the University Writing Center is to help you improve your writing, and as a writer, in both the short and long-term. We believe that providing you written feedback in the ways we just described helps achieve that goal better than simply correcting your writing line-by-line. 

Our consultants allocate 50 minutes to each written feedback appointment, so your consultant may not be able to read and comment on your entire draft, but they will let you know how much they were able to read.

Typically, you will receive an email with your written feedback one hour after the appointment's scheduled start time; however, it may take up to 24 hours. You can also access your commented file from your appointment in the scheduling system.

Thumbnail of a PDF handout

Access our guide that includes strategies for navigating written comments and making substantial revisions.

If you do not receive your feedback within 24 hours, contact us by phone at 502-852-2173 or by

Policies

  • All appointments are a maximum of 50 minutes and back-to-back appointments are not allowed. 
  • Writers may schedule up to two appointments per week. 
  • Writers must upload a draft of a paper by 12 p.m. EST (noon) the day prior to the scheduled appointment. If a writer schedules an appointment after 12 p.m. EST the day prior to the appointment, they must upload the draft immediately. If there is not a draft of a paper uploaded by 12 p.m. EST the day prior to your appointment, the appointment will be canceled. We only accept documents and PDFs and not links, such as Google Docs. 
  • Writers can book ahead up to 10 days in advance. 
  • Writers must submit their own writing using their own WCOnline account. 
  • If there are questions or concerns about an appointment or feedback, writers should contact the University Writing Center at 502-852-2173 or . Writers should not attempt to contact consultants directly. If you call, please leave a voice mail, and we will respond as quickly as possible, Monday-Friday 9 a.m.- 5 p.m.