Vital Talk:How to Have Effective Conflict Conversations
Studies show that managers and employees spend a good portion of each day dealing with conflict in various forms. Yet most managers and employees do not feel comfortable or confident when having these conversations. This workshop provides participants with the skills they need to have effective conflict conversations, using the proven 4 steps of Vital Talk. Participants will learn: how to deal with conflict within and between individuals and groups in the workplace, how to say "no" gracefully and effectively, how to prepare for a conflict conversation, how to handle conflict conversations when they occur unexpectedly.
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