Fall 2020-Spring 2021 Cancellation Policy

This policy contains two separate sub-sections: one for First-Year Applicants and one for Upper-Level Applicants. Be sure to review the definitions of these two groups under each sub-section below. If you have any additional questions regarding which applicant category pertains to you, please .

First-Year Applicants

First-year applicants are defined as students applying to live on campus during their first year of study at the University of Louisville. Please note that this policy does not consider credit hours obtained prior to high school graduation as contributing toward an applicant level. 

Any first-year applicant may request to cancel their license agreement by submitting the Cancellation Request Form available in the Housing Portal. Any first-year applicant who successfully cancels their license agreement agrees to forfeit their room assignment.

Any first-year applicant may cancel their license agreement without incurring the cancellation fee (a non-compliance fee may still apply) within five business days of receiving notification of their room assignment (to the email account which they specified as their university email when creating a profile in the Housing Portal.)

Any first-year applicant who cancels their license agreement five business days after receiving their room assignment (to the email account which they specified as their university email when creating a profile in the Housing Portal) is responsible for paying the cancellation fee, which is equal to one full semester’s cost of their room assignment. A non-compliance fee may still apply.

Any first-year applicant who has checked in to their room assignment but later decides to cancel their license agreement is responsible for paying the cancellation fee, which is equal to one full semester’s cost of their room assignment. In addition, this student is responsible for paying a prorated cost based on the amount of days they have been checked into their particular residence hall and room type. A non-compliance fee may still apply.

Please note that applicants for first-year housing who complete the Housing Application but later decide that they would not like to participate in room selection should cancel their license agreement immediately. Any student who applies for housing will receive a room assignment, regardless of whether they participate in room selection. Once an assignment has been made, that student will have five full business days in which to cancel without incurring a cancellation fee (a non-compliance fee may still apply).

Cancellation Fee Appeal Request

Any applicant who has applied for first-year housing but chooses not to enroll in courses at the University of Louisville may cancel their license agreement without incurring a cancellation fee (a non-compliance fee may still apply) by submitting a Cancellation Fee Appeal Request in the Housing Portal.

Upper-Level Applicants

Upper-level applicants are defined as students who have attended an accredited college or university for at least one academic year [(not including the summer semester(s)]. Please note that this policy does not consider credit hours obtained prior to high school graduation as contributing toward an applicant level. 

Please note that applicants for upper-level housing who complete the Housing Application but later decide that they would not like to participate in room selection should cancel their license agreement immediately. Any student who signs a license agreement as part of the Housing Application will receive a room assignment, regardless of whether they participate in room selection. Once an assignment has been made, that student will have five full business days in which to cancel without incurring a cancellation fee (a non-compliance fee may still apply).

Any applicant for upper-level housing who cancels their license agreement more than five business days after being notified (to the email account which they specified as their university email on their profile in the Housing Portal) of their room assignment is responsible for paying the cancellation fee, which is equal to one full semester’s cost of their room assignment.

Please Note:

Upper-level applicants who, after checking into their residence halls, cancel the Spring 2021 portion of their license agreement prior to October 15, 2020, at 11:59 p.m. EST are responsible for paying the full amount of their Fall 2020 housing assignment. This cost will not be prorated. However, these students will not incur a cancellation fee.

Upper-level applicants who cancel the Spring 2021 portion of their license agreement after October 16, 2020, at 12:00 a.m. EST are responsible for paying the full amount of their Fall 2020 housing assignment in addition to the cancellation fee, which is equal to a full semester’s cost of housing based on their room assignment.

Cancellation Fee Appeal Request

If you feel that you are exempt from the terms of this policy due to one of the following reasons, please submit the Cancellation Fee Appeal Request along with supportive documentation. This request is available in the Housing Portal:

A. You have transferred to another university, graduated, or withdrawn from the University of Louisville due to deployment for an armed service and do not plan to re-enroll in classes. Please be aware that any fees will remain on your account until after the drop/add period of the following academic semester to verify that you are no longer registered for classes.

B. You are participating in an educational program that requires out-of-town residency (more than 40 miles away) for part of the academic year. This may include (but is not limited to) medical rotations, an exchange program, study abroad, and co-op. In these cases, you must provide a letter on official letterhead from the educational program in which you have enrolled. This letter should verify your participation start and end dates as well as the fact that your participation would require you to live more than 40 miles away (please ensure that the location itself is also specified).

Payment

Please note that cancellation charges should be paid quickly. Students whose accounts are not paid by the established deadlines may be subject to financial penalties. Students with unpaid account balances will be placed on Financial Hold by the Bursar's Office. Students placed on Financial Hold become ineligible for further registration and transcripts will not be released until the student account is paid in full. A late payment fee of $50.00 may be assessed when student accounts are not paid by the last day to drop/add for the semester. 

A return payment fee of $25.00 may be assessed when payment is not honored by the bank on which it was drawn. If restitution is not made within 10 days of notification, the student may be subject to financial penalties and/or legal action.

Debtors who do not make satisfactory payment arrangements on their past due accounts may have their accounts placed with a billing service. If not paid through the billing service, the unpaid account may be forwarded to a collection agency. It is the policy of the University that unpaid accounts will be assessed the costs and expenses of collection, including attorney fees.

Send all payments to: 

University of Louisville Bursar’s Office
2211 S. Brook St. 
Louisville, KY 40292

Decided not to attend?

First-Year Applicants

  • If you withdraw from classes at the University of Louisville prior to checking in to your room assignment, you will not be responsible for paying a housing cancellation fee
  • Please follow these steps to withdraw from classes in ULINK and report your unenrollment to the Office of Admissions:
  1. In order to avoid a tuition financial penalty, be sure to completely withdraw from all of your classes in ULINK. Click on the Student Services tab and navigate to "Registration" in the right-hand corner. Next, under "Summer and Fall 2020 Registration," go to "Drop/Withdraw from Classes." If you need assistance, please email Regoff@louisville.edu.
  2. Log into your New Cards Gateway and select “Accept or Decline Your Offer of Admission and Pay Your Enrollment Deposit.” 

  3. Select "I have decided that I will not be attending the University of Louisville" to officially close your university application file.

Upper-Level Applicants

  • If you are a returning resident who withdraws from classes at the University of Louisville prior to checking in to your room assignment, you will not be responsible for paying a housing cancellation fee. Please follow these steps to withdraw from classes in ULINK:
  1. In order to avoid a tuition financial penalty, be sure to completely withdraw from all of your classes in ULINK. Click on the Student Services tab and navigate to "Registration" in the right-hand corner. Next, under "Summer and Fall 2020 Registration" or "Spring 2021 Registration" (whichever semester is relevant to your circumstances), go to "Drop/Withdraw from Classes." If you need assistance, please email Regoff@louisville.edu.
  2. As long as you completely withdraw from classes and do not re-enroll, you will not be responsible for paying a housing cancellation fee. A housing cancellation fee will remain on your student account until we are able to verify that you have not re-enrolled in classes. This will occur after the last drop/add date of the semester for which you are un-enrolling. Once we are able to verify this, we will credit the full housing cancellation fee to your student account.  No further action is needed other than withdrawing from classes.