Patient Advisory Council

Patient Advisory Council

As part of the School of Dentistry’s strategic plan to build patient-centered care efforts, the school started a patient advisory council in 2013. This 10 member group meets monthly with dental school leaders and students to discuss important topics related to improving the patient experience. A patient advisory council benefits patients, as well as dental school students, faculty and staff.

To learn more about the Patient Advisory Council, contact Dr. Paula Collins at 502-852-0698 or Ms. Shannon Fitzgerald at 502-852-0935.

The benefits for patients

  • Patients become more aware and better educated on the subject of oral health care.
  • Patients gain a better understanding of the healthcare system, including the oral health care system at ULSD.
  • Patients often appreciate being part of the program and having opinions valued.
  • Patients are empowered to become advocates for this organization.
  • Patients grow to understand how to be an active participant in their own oral health care.
  • Patients come to recognize that collaboration with faculty, staff and students through patient-centered care leads to better self-management of chronic conditions and improved adherence to medications and/or prevention regimens.
  • Patients learn to be advocates for their family and friends.

The benefits for the School of Dentistry

  • Learn about priority concerns for patients, which may be different than that of the organization.
  • Hear directly from their customers – the patients.
  • Transform their culture toward patient-centered care.
  • Develop programs and policies that are relevant to their patients’ needs.
  • Improve consumer satisfaction, which leads to stronger patient loyalty.
  • Strengthen their community relations.

The benefits for faculty, staff and students

  • Become more aware of the patient’s perspective.
  • Learn to provide care from a patient-centered approach.
  • Recognize the role of other caregivers, such as family and friends.
  • Appreciate the barriers – and opportunities – for patients that were previously not understood.
  • Identify system issues that need to be addressed in order to provide patient-centered care.
  • Receive higher satisfaction ratings by their patients, as they collaborate in a patient-centered care model.