FAQ - Students

Last updated: December 14, 2020

Check this page regularly as we may need to update answers based on new information or guidance about how to best ensure a safe and healthy campus for all this fall.

Frequently Asked Questions

 

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Academics

The Academic Scenario Planning Committee reviewed the petition from students asking to reinstate the Pass/Fail policy from the Spring 2020 semester. While we were happy to be leaders in instituting a Pass/Fail policy in the spring because courses were upended after spring break for both faculty and students, we did revisit the policy prior to the summer semester.

Since unit faculty have the responsibility to review policies such as Pass/Fail because faculty oversee the curriculum, the ASPC asked deans to work with their own faculty to review the policy. Faculty overwhelmingly decided to continue our pre-Covid policies as presented in the academic catalog, since students now have options about how to take their courses and know in advance that they will be taking a combination of online and hybrid courses. We revisited this decision in light of the petition, and the ASPC recommends staying the course according to the catalog and not extending the P/F option from the spring to this semester. Some reasons for this decision include the following:

  • Some accrediting bodies have requirements limiting P/F, some of which were waived by accrediting bodies for spring but have not been waived for summer and/or fall; we cannot put programs at risk of losing accreditation.
  • Minimal passes do not guarantee success in the next course in a sequence, and allowing students to pass a requirement with a D- frequently harms their chances of future success in their major.
  • Students have options to declare certain courses for pass/fail grading prior to the start of the semester, and they should exercise those options for spring, after consulting with their advisors.
  • The P/F option can encourage disengagement and a mediocre performance, since for better or worse, grades do motivate many students to do their best.
  • Medical schools, dental schools, law schools, and graduate programs that said that they would accept P in lieu of required letter grades for courses in spring 2020 have not extended that leniency through fall or spring; students may severely limit their future post-graduate options if they were able to elect P/F for some courses now.

Both the Council of Academic Officers and the ASPC understand that this has been an extremely difficult period in the life of the university, the Louisville community, and the nation. We know many of our students are struggling. Faculty have been asked to extend compassion and leniency toward students, and students who are struggling should meet with their faculty to explore options for completing the courses they are worried about. The provost has also initiated a review of policies regarding academic standing and the appeal of revocations of scholarships based on GPA.

The last day to withdraw has been pushed back until Nov. 17. This should give students more time to make efforts to improve their understanding of course materials and make informed decisions about their efforts and comprehension in difficult courses. We want everyone to get credit for their work, so students should consult with their faculty about finishing their courses successfully. We are also offering extra support through REACH—check their website for the available support services: https://reach.louisville.edu/tutoring/

The provost is recommending that all units and/or programs that award scholarships extend their appeals processes so that students whose Fall 2020 GPA adversely impacts their scholarship status may make an appeal to maintain funding. The success of these appeals will depend on a demonstrated history of progress that has been interrupted by current events.

As with Spring 2020, the registrar will not process negative academic standing actions. If at the end of Fall 2020, a student’s GPA dips below a 2.0 (or the GPA necessary for good standing in your unit), a warning will not be put on your transcript. Similarly, those currently in warning will not be moved to probation. The units reserve the right to review cases recommended for suspension if that suspension would have been applied at the end of SP 2020 and the student’s GPA has not improved sufficiently to be returned to good standing.

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All Students

No. Masks and face coverings are not required when students are in their personal on-campus residence hall rooms/suites or apartments. You should apply the same thought process that you used while living at home with your family. When you and your roommate first come together at the start of the semester, you should have a discussion about mask and face covering expectations. (Date Added: 07.27.20)

Yes. These spaces are considered public spaces and face masks are required. Masks or face coverings are required while in all common areas and community bathrooms, except for while showering. Residents should perform any activities that require touching of the face (brushing teeth, washing face, etc.) at the sinks in their rooms instead of at sinks in the community bathrooms if possible. (Date Added: 07.27.20)

Students should work with their advisors and their faculty, if necessary, to accommodate their concerns. Several of our colleges and many faculty throughout campus already have agreed to accommodate students enrolled in hybrid courses to allow them to take classes online only, even while other students will continue to take the classes as hybrid courses.

UofL leadership continues to meet daily to review the current status of the virus on and off campus and to make decisions on how best to move forward. As always, we will make these decisions based on the expertise and information we have and with the best interests of our students, faculty and staff in mind. (Date Added: 07.27.20)

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Residential Hall Safety

It will take all of us working together to sustain our Community of Care principle. Accordingly, we have asked all residents to inform the Campus Housing staff at their hall’s front desk if they notice any staff or students not abiding by UofL’s seven Health & Safety Protocols, including physical distancing, wearing a mask or face covering and proper hand-washing. (Date Added: 09.08.20)

Our team continues to strategize several measures which are taken to minimize the spread of COVID-19 and adequately prepare for multiple scenarios in our halls. A few highlights include the following:

  • 1. Sanitizing all community spaces in the halls three times daily and providing cleaning supplies such as Virex spray and disinfectant wipes are available at the front desks of our twelve residence halls for use by residents. Sneeze guards have also been installed at all of the front desks.
  • 2. Updating our guest policy, including the limitation of one guest per resident upon the approval of all residents within a shared living unit as well as prohibiting overnight guests, in accordance with public health recommendations.
  • 3. Implementing a modified residential programming model that adheres to CDC social distancing guidelines including the hosting of hall events in a virtual format, where possible.
  • 4. Encouraging resident physical distancing and other personal hygiene practices, including the use of a washable face mask distributed to all residents upon move-in. Learn more about our university’s mask requirement here.
  • 5. Partnering closely with Campus Health to assist students with COVID-19 exposures, symptoms, and cases and encouraging all residents to complete the Cardinal Self Check tool available on our university’s dedicated coronavirus page. Each resident has also been provided a thermometer for daily symptom checks.

Learn more about campus procedures here. Review residential procedures here. (Date Added: 09.08.20)

No. We have updated our guest policy in accordance with public health recommendations. Overnight guests are strictly prohibited. (Date Added: 09.08.20)

Residents in our apartment-style halls may have one guest at a time; however, due to physical distancing considerations, residents in our traditional and suite-style halls are not able to have guests from other buildings at this time. Overnight guests are strictly prohibited. (Date Revised: 1.6.21)

Residents may submit a “Fix-It” request for any maintenance issues in their rooms, apartments, or common areas of the hall. Our maintenance team will continue to respond to all requests with the added precaution of using PPE and maintaining physical distance while services are conducted. (Date Added: 09.08.20)

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Resident Health

During move-in, each resident was provided a thermometer for daily symptom checks. In addition to monitoring their temperature daily, all residents are expected to utilize the Cardinal Self Check tool daily. Download instructions for this tool are available here. (Date Added: 09.08.20)

Each resident received one washable mask upon checking in to their residence hall. There is also a limited supply of disposable masks at each residence hall’s front desk. (Date Added: 09.08.20)

Residents are required to wear masks in all common spaces in each hall with the exception of the shared living unit. As each shared living unit is considered a household unit, masks are not required in these private spaces. However, residents may coordinate mask-wearing in their private living units with their roommates. Learn more about our university’s mask requirement here. (Date Added: 09.08.20)

Residents with pre-existing conditions that put them at greater risk from COVID-19 are entitled to some accommodations through our Disability Resource Center. If you are concerned about your health risks, please contact the Disability Resource Center to discuss your needs. If you require a special housing accommodation, you may submit a request here. While we will do our best to honor these requests, please also note that the deadline for submitting a special accommodation request was June 1. (Date Added: 09.08.20)

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General Self-Isolation Procedures for Residents 

All residents experiencing symptoms should do the following:

Even if you decide to seek care from your own medical provider, be sure to still inform Campus Health so the university can effectively track COVID-19 cases and ensure proper isolation procedures for our campus community. (Date Added: 09.09.20)

Yes. If a resident has tested positive for COVID-19, we first highly encourage them to return home for their self-isolation period. If a resident is unable to return home to complete their self-isolation, our team will coordinate with Campus Health to determine if they should self-isolate at a hotel or other location chosen by the university. (Date Added: 10.20.20)

If a resident has been required by Campus Health to self-isolate but has not tested positive for COVID-19, then we encourage them to return home for their self-isolation period. If a resident is not able to return home for self-isolation, our team will coordinate with Campus Health to determine a self-isolation location. (Date Added: 09.09.20)

Per CDC guidelines, individuals arriving from another country, U.S. state, or county which has been designated as a location in which COVID-19 transmission is high or increasing are expected to self-isolate, to the best of their ability, for 10 days. Learn more about self-isolation procedures here. (Date Revised: 12.14.20)

Campus Housing will coordinate with UofL Dining to provide a week’s supply of food and ready-to-eat meals at the beginning of the resident’s self-isolation period. Since our goal is to provide our residents the food they need as soon as possible, exact food items will be determined by Dining during the first week of self-isolation. After the first week, students will have more of a choice in which food items they receive for the remainder of their self-isolation period. In all cases, any allergies or dietary restrictions will be considered. The cost of these groceries will be equivalent to two meal swipes/week.

Wellness checks will take place during a resident’s required self-isolation. For those who test positive, daily check-ins via phone or video chat will take place. We encourage the resident to bring a water bottle and any other resources they may need during their self-isolation period. If a resident is self-isolating in a unit which lacks a washer/dryer unit, our team will coordinate laundry pick-up system. (Date Added: 09.09.20)

Yes. If any member of your living unit tests positive for COVID-19, please stay at home or in your living unit and notify Campus Health at 502-852-6446 or hlthoff@louisville.eduin addition to contacting your medical provider. Campus Health will advise you on specific next steps.

Even if you decide to seek care and advice from your own medical provider, be sure to still inform Campus Health so the university can effectively track COVID-19 cases and ensure proper isolation procedures for our campus community. (Date Added: 09.09.20)

Your hall director will be calling you daily to check on your needs. If you need to reach them, please call them during regular business hours. The name, phone number, and email of your hall director is included in the initial email you receive from UofL Campus Housing containing your self-isolation details.

If you need assistance outside of regular business hours, you may contact the consultation on-call number provided in your initial self-isolation email from UofL Campus Housing. (Date Added: 10.20.20)

If you feel that your self-isolation or health status may conflict with your academic performance, we encourage you to reach out to your academic faculty member or academic advisor so that they may work with you to ensure that your academic success is supported throughout this time. (Date Added: 10.20.20)

In accordance with CDC guidelines for self-isolation, you are not allowed to have guests during this period. Moreover, you should not leave the room except to receive medical treatment or for an emergency evacuation. This includes not visiting others in quarantine. (Date Added: 10.20.20)

The UofL Counseling Center is a free resource for students including individual therapy, urgent consultation, and group therapy. Their hours of operation are 9am – 5pm. Currently, all services are being provided virtually due to the COVID-19 pandemic. If you are in crisis or have questions, please call (502) 852-6585 M-F between 9am and 4pm for a phone consultation, and the Counseling Center will assign a clinician to speak with you as soon as possible. If a crisis or emergency occurs after Counseling Center hours, please call 911 or contact a crisis hotline listed below. Hotlines will connect you with a crisis counselor trained to help you work through your thoughts and feelings and provide follow-up resources.

(Date Added: 10.20.20)

Yes! UofL offers an extensive range of free resources available to students. We provide each student a list of resources, including hours of operation and contact information, along with the initial email from UofL Campus Housing regarding their self-isolation. (Date Added: 10.20.20)

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On Campus Self-isolation Procedures for Residents

Campus Housing will assist with collecting packages for students who receive them at Canon, our university’s print and mail vendor, which is located in the SAC. Any mail sent to residents should be addressed to the following:

Hall Name

Student Name

2100 S. Floyd St., Suite W119

Louisville, KY 40292

(Date Updated: 10.20.20)

On your first day of self-isolation, you will receive a grocery bag containing pre-determined breakfast, lunch, snack, and dinner items for your first seven days. Items include the following: cereal, milk, juice, meal bars, muffins, “heat-and-serve” meals, chips, fruit, fruit cups, snack crackers, trail mix/nuts, popcorn, snack mix, granola bars, and dinner entrees from York Street. Also included in this first round of groceries will be peanut butter, jelly, and a loaf of bread meant to supply a few lunch and snack options for Weeks One and Two of your self-isolation period. Food allergies and dietary restrictions are considered for each student. Grocery bags are delivered typically between 12pm and 7pm. (Date Added: 10.20.20)

On day seven of your self-isolation, you will receive a second pre-determined bag of items similar in nature to those from your first week’s food supply. However, the variety will change. The quantity you receive on day seven will correspond with the number of days remaining within your self-isolation period (e.g. three days, five days, eight days, etc.) (Date Added: 10.20.20)

If you require more meals prior to your second delivery or by the end of your self-isolation, please let your hall director know at least two days before the supplies are needed. It is important to plan ahead—if you think you will be running out of meals, please let your hall director know before your groceries run out. As your hall director is contacting you regularly, this is a good time to mention any food needs you may have. The contact information for your hall director is included in the initial email you receive from UofL Campus Housing regarding your self-isolation details. (Date Added: 10.20.20)

Yes. A consultation on-call staff from Campus Housing will contact you initially regarding the need to self-isolate. At this time, you may verbally opt in to the UofL Dining provision of meals during your self-isolation. The cost will be equivalent to two meal swipes per day. If you do not have meal swipes, you may use your flex points. The total amount of days for which you are provided meals will be deducted from your meal plan balance following your self-isolation. (Date Added: 10.20.20)

Trash will be picked up on Wednesdays mornings while you are in isolation. Please place bagged trash outside your door by 8:45am on Wednesday morning and a custodial staff member will collect and dispose of it for you. (Date Added: 10.20.20)

Residents who are in self-isolation on campus may schedule a laundry pick-up service once per week by emailing Jarayon Jackson at jarayon.jackson@louisville.edu by each Wednesday at noon. On Wednesday, a water-soluble laundry bag, a yellow bag, and a laundry ticket will be delivered to your self-isolation room by 4:30 p.m. Please place your soiled laundry in the water-soluble bag(s). Then, place the laundry ticket and water-soluble bag containing your soiled laundry inside the yellow bag. On the laundry ticket, be sure to include your full name, building name, room number, and a detailed list of laundry contents. Please note that bags without laundry tickets will not be picked up. Please place the bag outside your door on by the following Thursday morning at 8:30 a.m. (Date Added: 10.20.20)

Residents who take advantage of laundry pick-up will receive their clean laundry returned each Monday. (Date Added: 10.20.20)

Laundry will be professionally cleaned utilizing a non-allergenic commercial detergent for accommodating both sensitive and non-sensitive skin. Softener will also be used, but students may request that softener not be added to their laundry if this is the preference. (Date Added: 10.20.20)

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Off Campus Self-isolation Procedures for Residents

The hotel and hotel address provided for your self-isolation period are verbally told to you during your initial call from our consultation on-call staff. It is also included in the follow-up email you receive from UofL Campus Housing regarding your self-isolation details. A letter from your assigned hotel regarding your stay is also included with this email from Campus Housing. (Date Added: 10.20.20)

If you are in need of transportation assistance to the hotel designated for your self-isolation, the consultation on-call staff from Campus Housing who calls you initially will work with you to arrange transportation to the hotel. Following your self-isolation, please call the hotel front desk (phone number provided in your self-isolation email from Campus Housing) to schedule your shuttle back to campus.

If you plan on driving yourself to the hotel and back, please notify the hotel front desk by phone upon arrival so that they may assist you with check-in. (Date Added: 10.20.20)

Following the end of your self-isolation period (exact dates determined by Campus Health are indicated in the initial self-isolation email you receive from UofL Campus Housing), you may check out of your hotel as long as you are not experiencing any symptoms. Hotel check-out should be completed by 10:00 a.m., and you should return your room key to the hotel’s front desk. (Date Added: 10.20.20)

On your first day of self-isolation, you will receive a grocery bag containing pre-determined breakfast, lunch, snack, and dinner items for your first seven days. Items include the following: cereal, milk, juice, meal bars, muffins, “heat-and-serve” meals, chips, fruit, fruit cups, snack crackers, trail mix/nuts, popcorn, snack mix, granola bars, and dinner entrees from York Street. Also included in this first round of groceries will be peanut butter, jelly, and a loaf of bread meant to supply a few lunch and snack options for Weeks One and Two of your self-isolation period. Food allergies and dietary restrictions are considered for each student. Grocery bags are delivered typically between 12pm and 7pm. (Date Added: 10.20.20)

On day seven of your self-isolation, you will receive a second pre-determined bag of items similar in nature to those from your first week’s food supply. However, the variety will change. The quantity you receive on day seven will correspond with the number of days remaining within your self-isolation period (e.g. three days, five days, eight days, etc.) (Date Added: 10.20.20)

If you require more meals prior to your second delivery or by the end of your self-isolation, please let your hall director know at least two days before the supplies are needed. It is important to plan ahead—if you think you will be running out of meals, please let your hall director know before your groceries run out. As your hall director is contacting you regularly, this is a good time to mention any food needs you may have. The contact information for your hall director is included in the initial email you receive from UofL Campus Housing regarding your self-isolation details. (Date Added: 10.20.20)

Yes. A consultation on-call staff from Campus Housing will contact you initially regarding the need to self-isolate. At this time, you may verbally opt in to the UofL Dining provision of meals during your self-isolation. The cost will be equivalent to two meal swipes per day. If you do not have meal swipes, you may use your flex points. The total amount of days for which you are provided meals will be deducted from your meal plan balance following your self-isolation. (Date Added: 10.20.20)

If you are having food or parcels delivered, the hotel front desk can have them brought to your door in a contactless manner. Please ask the delivery person to stop at the front desk first and a team member will call the room and communicate the items are on the way. Do not travel to the lobby to retrieve these items. (Date Added: 10.20.20)

If you need fresh linens or trash removal, contact the front desk. Any linen needing to be replaced is to be bagged and placed outside in the hallway. The hotel’s housekeeping team will collect and replace with fresh linens. They will not enter the room while a COVID guest is occupying the space. (Date Added: 10.20.20)

Residents who are in self-isolation at a designated hotel off campus may schedule a laundry pick-up service once per week by emailing Jarayon Jackson at jarayon.jackson@louisville.edu by each Wednesday at noon. On Wednesday, a water-soluble laundry bag, a yellow bag, and a laundry ticket will be delivered to your self-isolation room by 5:30 p.m. Please place your soiled laundry in the water-soluble bag(s). Then, place the laundry ticket and water-soluble bag containing your soiled laundry inside the yellow bag. On the laundry ticket, be sure to include your full name, building name, room number, and a detailed list of laundry contents. Please note that bags without laundry tickets will not be picked up. Please place the bag outside your door on by the following Thursday morning at 7:30 a.m. (Date Added: 10.20.20)

Residents who take advantage of laundry pick-up will receive their clean laundry returned each Monday. (Date Added: 10.20.20)

Laundry will be professionally cleaned utilizing a non-allergenic commercial detergent for accommodating both sensitive and non-sensitive skin. Softener will also be used, but students may request that softener not be added to their laundry if this is the preference. (Date Added: 10.20.20)

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Housing Cancellation Policies

Any applicant for upper-level housing who cancels their license agreement more than five business days after being notified (to the email account which they specified as their university email on their profile in the Housing Portal) of their room assignment is responsible for paying the cancellation fee, which is equal to one full semester’s cost of their room assignment. Read more about our Cancellation Policy and Cancellation Fee Appeal Process. (Date Revised: 12.14.20)

We understand that extenuating circumstances may occur after checking into your room assignment which may now mean that it is no longer in your best health or financial interest to remain in Campus Housing. All residents are able to appeal the cancellation fee by completing a Cancellation Fee Appeal Request in the Housing Portal on our homepage.

First-year students who decided to cancel also have the option of appealing non-compliance fees by submitting the First-Year Live-On Exemption Request in the Housing Portal on our homepage. (Date Added: 09.09.20)

After reviewing our Cancellation Policy, if you have additional questions and would like to speak with a Camus Housing team member, please email housing@louisville.edu or call 502-852-6636 to discuss your options. (Date Added: 09.09.20)

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Housing during Holiday Breaks

Yes. Although face-to-face instruction concludes for the fall 2020 semester after Thanksgiving break, Campus Housing and residential halls will remain open. Additionally, general university policy keeps all residential halls open during holiday breaks. (Date Added: 09.09.20)

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