FAQ - Students
Check this page regularly as we may need to update answers based on new information or guidance about how to best ensure a safe and healthy campus for all this fall.
Frequently Asked Questions
General Student Questions
No. Masks and face coverings are not required when students are in their personal on-campus residence hall rooms/suites or apartments. You should apply the same thought process that you used while living at home with your family. When you and your roommate first come together at the start of the semester, you should have a discussion about mask and face covering expectations. (Date Added: 07.27.20)
Yes. These spaces are considered public spaces and face masks are required. Masks or face coverings are required while in all common areas and community bathrooms, except for while showering. Residents should perform any activities that require touching of the face (brushing teeth, washing face, etc.) at the sinks in their rooms instead of at sinks in the community bathrooms if possible. (Date Added: 07.27.20)
Students should work with their advisors and their faculty, if necessary, to accommodate their concerns. Several of our colleges and many faculty throughout campus already have agreed to accommodate students enrolled in hybrid courses to allow them to take classes online only, even while other students will continue to take the classes as hybrid courses.
UofL leadership continues to meet daily to review the current status of the virus on and off campus and to make decisions on how best to move forward. As always, we will make these decisions based on the expertise and information we have and with the best interests of our students, faculty and staff in mind. (Date Added: 07.27.20)
Residential Hall Safety
In accordance with university guidelines, all residents and staff have completed a series of health and safety training modules prior to arriving on campus. In addition to the university-wide mandated training, Campus Housing has required all residents to complete a mental health training module titled, “Coronavirus: Managing Stress and Anxiety” which may be re-accessed at louisvillestudents-ky.safecolleges.com/by logging in with ULINK credentials.
In addition to these training modules, our professional staff team will continue providing individualized support to residents and parents with questions and concerns about our residential COVID-19 measures and procedures. We highly encourage all residents, staff, and parents to frequently monitor UofL’s dedicated COVID-19 website for the most recent information, including regularly updated Frequently Asked Questions (FAQs) organized by audience and topic. Additionally, you can utilize the Live Chat feature on the Question Center to speak with a university representative if you cannot find the answer to your question or concern. (Date Added: 09.08.20)
It will take all of us working together to sustain our Community of Care principle. Accordingly, we have asked all residents to inform the Campus Housing staff at their hall’s front desk if they notice any staff or students not abiding by UofL’s seven Health & Safety Protocols, including physical distancing, wearing a mask or face covering and proper hand-washing. (Date Added: 09.08.20)
Our team continues to strategize several measures which are taken to minimize the spread of COVID-19 and adequately prepare for multiple scenarios in our halls. A few highlights include the following:
- 1. Sanitizing all community spaces in the halls three times daily and providing cleaning supplies such as Virex spray and disinfectant wipes are available at the front desks of our twelve residence halls for use by residents. Sneeze guards have also been installed at all of the front desks.
- 2. Updating our guest policy, including the limitation of one guest per resident upon the approval of all residents within a shared living unit as well as prohibiting overnight guests, in accordance with public health recommendations.
- 3. Implementing a modified residential programming model that adheres to CDC social distancing guidelines including the hosting of hall events in a virtual format, where possible.
- 4. Encouraging resident physical distancing and other personal hygiene practices, including the use of a washable face mask distributed to all residents upon move-in. Learn more about our university’s mask requirement here.
- 5. Partnering closely with Campus Health to assist students with COVID-19 exposures, symptoms, and cases and encouraging all residents to complete the Cardinal Self Check tool available on our university’s dedicated coronavirus page. Each resident has also been provided a thermometer for daily symptom checks.
Prior to the start of the fall 2020 semester, our team took measures to de-densify our residence halls. Residents of our traditional halls were given the opportunity to perform a room change into a single space, pending space availability. If additional single spaces become available throughout the semester, our team will notify residents of our traditional and suite-style halls who may feel more comfortable in a single space. In the meantime, all residents should complete the Roommate Agreement Formin the Housing Portal on the Campus Housing homepage to set expectations with their roommate regarding cleaning, sanitizing, guests, and other living arrangements.
Any resident who has an extenuating health circumstance, which would require a single space or other special accommodation, are highly encouraged to contact the Disability Resource Center to discuss their needs or make a request here. While Campus Housing will do their best to honor requests, please also note that the deadline for submitting a special accommodation request was June 1. (Date Added: 09.08.20)
No. We have updated our guest policy in accordance with public health recommendations. Overnight guests are strictly prohibited. (Date Added: 09.08.20)
Yes. Please note, however, we have updated our guest policy in accordance with public health recommendations. Each resident may host one guest at a time upon the approval of all residents within a shared living unit. Overnight guests are strictly prohibited. (Date Added: 09.08.20)
Residents may submit a “Fix-It” request for any maintenance issues in their rooms, apartments, or common areas of the hall. Our maintenance team will continue to respond to all requests with the added precaution of using PPE and maintaining physical distance while services are conducted. (Date Added: 09.08.20)
During move-in, each resident was provided a thermometer for daily symptom checks. In addition to monitoring their temperature daily, all residents are expected to utilize the Cardinal Self Check tool daily. Download instructions for this tool are available here. (Date Added: 09.08.20)
Each resident received one washable mask upon checking in to their residence hall. There is also a limited supply of disposable masks at each residence hall’s front desk. (Date Added: 09.08.20)
Residents are required to wear masks in all common spaces in each hall with the exception of the shared living unit. As each shared living unit is considered a household unit, masks are not required in these private spaces. However, residents may coordinate mask-wearing in their private living units with their roommates. Learn more about our university’s mask requirement here. (Date Added: 09.08.20)
Residents with pre-existing conditions that put them at greater risk from COVID-19 are entitled to some accommodations through our Disability Resource Center. If you are concerned about your health risks, please contact the Disability Resource Center to discuss your needs. If you require a special housing accommodation, you may submit a request here. While we will do our best to honor these requests, please also note that the deadline for submitting a special accommodation request was June 1. (Date Added: 09.08.20)
Resident Self-Isolation Procedures
All residents experiencing symptoms should do the following:
- Stay at home or in your assigned bed space.
- Notify Campus Health at 502-852-6446 or email@example.com.
- Contact your medical provider.
Even if you decide to seek care from your own medical provider, be sure to still inform Campus Health so the university can effectively track COVID-19 cases and ensure proper isolation procedures for our campus community. (Date Added: 09.09.20)
Yes. If a resident has tested positive for COVID-19, we first highly encourage them to return home for their self-isolation period. If a resident is unable to return home to complete their self-isolation, our team will coordinate with Campus Health to determine a self-isolation location. (Date Added: 09.09.20)
If a resident has been required by Campus Health to self-isolate but has not tested positive for COVID-19, then we encourage them to return home for their self-isolation period. If a resident is not able to return home for self-isolation, our team will coordinate with Campus Health to determine a self-isolation location. (Date Added: 09.09.20)
Per CDC guidelines, individuals arriving from another country, U.S. state, or county which has been designated as a location in which COVID-19 transmission is high or increasing are expected to self-isolate, to the best of their ability, for 14 days. Learn more about self-isolation procedures here. (Date Added: 09.09.20)
Campus Housing will coordinate with UofL Dining to provide a week’s supply of food and ready-to-eat meals at the beginning of the resident’s self-isolation period. Since our goal is to provide our residents the food they need as soon as possible, exact food items will be determined by Dining during the first week of self-isolation. After the first week, students will have more of a choice in which food items they receive for the remainder of their self-isolation period. In all cases, any allergies or dietary restrictions will be considered. The cost of these groceries will be equivalent to two meal swipes/week.
Wellness checks will take place during a resident’s required self-isolation. For those who test positive, daily check-ins via phone or video chat will take place. We encourage the resident to bring a water bottle and any other resources they may need during their self-isolation period. If a resident is self-isolating in a unit which lacks a washer/dryer unit, our team will coordinate laundry pick-up system. (Date Added: 09.09.20)
Campus Housing will coordinate contactless trash pick-up for students who are required to self-isolate in a designated self-isolation space on campus. (Date Added: 09.09.20)
Campus Housing will assist with collecting packages for students who receive them at Canon, our university’s print and mail vendor, which is located in the SAC. Any mail sent to residents should be addressed to the following:
2100 S. Floyd St., Suite W119
Louisville, KY 40292
(Date Added: 09.09.20)
Yes. If any member of your living unit tests positive for COVID-19, please stay at home or in your living unit and notify Campus Health at 502-852-6446 or firstname.lastname@example.org addition to contacting your medical provider. Campus Health will advise you on specific next steps.
Even if you decide to seek care and advice from your own medical provider, be sure to still inform Campus Health so the university can effectively track COVID-19 cases and ensure proper isolation procedures for our campus community. (Date Added: 09.09.20)
Housing Cancellation Policies
First-Year Students Per our Fall 2020-Spring 2021 Cancellation Policy accessible here, first-year students who have checked in to their room assignment but later decide to cancel their license agreement are responsible for paying a cancellation fee equivalent to one full semester’s cost of their room assignment. In addition, these students would be responsible for paying a prorated cost based on the amount of days they have been checked in to their room assignment. First-year students should also review our First-Year Live-On Policy here,as a non-compliance fee may still apply.
Upper-Level Students Per our Fall 2020-Spring 2021 Cancellation Policy accessible here, any upper-level housing applicant who cancels their license agreement more than five business days after being notified of their room assignment to the email account which they specified as their university email on their housing profile is responsible for paying the cancellation fee, which is equal to one full semester’s cost of their room assignment.
Please note Upper-level applicants who, after checking into their residence halls, cancel the Spring 2021 portion of their license agreement prior to October 15, 2020, at 11:59 p.m. EST are responsible for paying the full amount of their Fall 2020 housing assignment. This cost will not be prorated. However, these students will not incur a cancellation fee. Upper-level applicants who cancel the Spring 2021 portion of their license agreement after October 16, 2020, at 12:00 a.m. EST are responsible for paying the full amount of their Fall 2020 housing assignment in addition to the cancellation fee, which is equal to one full semester’s cost of housing based on their room assignment. (Date Added: 09.09.20)
We understand that extenuating circumstances may occur after checking into your room assignment which may now mean that it is no longer in your best health or financial interest to remain in Campus Housing. All residents are able to appeal the cancellation fee by completing a Cancellation Fee Appeal Request in the Housing Portal on our homepage.
First-year students who decided to cancel also have the option of appealing non-compliance fees by submitting the First-Year Live-On Exemption Request in the Housing Portal on our homepage. (Date Added: 09.09.20)
Yes. Although face-to-face instruction concludes for the fall 2020 semester after Thanksgiving break, Campus Housing and residential halls will remain open. Additionally, general university policy keeps all residential halls open during holiday breaks. (Date Added: 09.09.20)
These residents will be asked to change to another residence hall prior to Thanksgiving, so they should monitor their university email for regular updates on this situation. If a Threlkeld resident decides to return home for Thanksgiving Break and does not plan to return until Spring 2021, please schedule an express check-out appointment and move your belongings out of your space prior to your departure to avoid late check-out fees. (Date Added: 09.09.20)