Novel Coronavirus FAQ

General Questions

Is the University of Louisville closed?

We are open but recommend employees work remotely. Classes will be delivered remotely from March 18 through April 28.

Why are we not just closing the university?

Our campus community serves as a primary home for so many of our students and is also an important source of income and the foundation of the livelihoods for so many of our staff and faculty.

So, while we have encouraged all students who are able to do so to please stay away from campus, for many of our students, we are their home, and options to leave campus are not viable. For them, we are committed to providing all the services and support these students will need.

Will my campus event still be held?

Experts tell us the best way to mitigate the spread of COVID-19 is to maintain social distance. This involves minimizing the number of people in a given space and increasing the physical distance between any two individuals. Effective immediately, all events hosted by the University of Louisville or at a University of Louisville facility will be postponed or cancelled through April 28th.

What is the current policy on travel?

All international travel and all non-essential domestic business travel is suspended effective immediately. For more information view our interim travel policy for COVID-19.

What should I do if I've traveled recently?

All students, staff and faculty who are already traveling internationally this week or are planning to take a personal trip outside of the country, are required to complete the Returning Traveler’s Report prior to returning to campus. Completion of the returning traveler's report is also encouraged for domestic travel.

Are on-campus events cancelled?

Effective immediately, all events hosted by the University of Louisville or at a University of Louisville facility will be postponed or cancelled through April 28.

What is the impact of COVID-19 on UofL's research, research operations, and sponsored programs?

The Office of the Executive Vice President for Research and Innovation (EVPRI) is actively monitoring the impact of COVID-19 on UofL research activities. More information can be found on the EVPRI site.


Students

When will classes start again?

Classes will be delivered remotely starting March 18. All classes will be offered remotely via online or other alternative learning options beginning Wednesday, March 18, through April 28. Classes already offered online will continue as originally scheduled.

What if I live in campus housing?

By March 29, all students are asked to move out of our campus traditional and suite-style residence halls (Threlkeld, Miller, Unitas, Community Park, Kurz, Louisville and Billy Minardi). This is extremely important to increase social distance for health and safety. Students must complete the cancellation form (also located on the housing portal). Campus Housing will send you an email with further instructions. More Information.

If you live in an affiliated property, please inquire with your property manager for any changes.  If you have any concerns, please contact Campus Housing for assistance.

We understand that some students will have to stay on campus, because we are your home. If you are in this category and need an exception, please log into the UofL housing portal at louisville.edu/housing and complete the “Housing exception form for Spring 2020” immediately, we will work to accommodate your need before the March 29 deadline, pending space availability. For those students who do stay on campus, we will make sure there will be grab-and-go dining options and other services through the semester.

Are on-campus events cancelled?

Effective immediately, all events hosted by the University of Louisville or at a University of Louisville facility will be postponed or cancelled through April 28.

Will food services be open?

At this time, only carry-out is available at dining locations. Information on hours and open locations can be found at https://louisville.campusdish.com/. Meal plans can be used at all campus locations. 

Are refunds available for unused meal plans and housing?

Students who move out of our campus residence halls and have no outstanding balances may have a pro-rated portion of their housing costs and meal plan dining dollars credited to the fall semester in the 2020-2021 school year. The credit may go toward housing, dining, or tuition and fees. Final credit amounts will be dependent upon the individual student’s financial aid situation and compliance.

Students who are graduating this semester and have no outstanding balances will be refunded a pro-rated portion of their housing and unused dining dollars. We sincerely request any student who is able to do so to waive their refund and donate it to UofL to help manage the significant financial impact of the coronavirus outbreak on the University.

What if I don't have access to the internet or a device for remote classes?

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to college students who do not already have a Spectrum broadband subscription. To enroll call 1-844-488-8395. | More information

In addition, our campus housing, libraries and buildings will remain open; therefore, students will continue to have access to Wi-Fi and computer labs.

Can I still meet with my advisor?

We strongly encourage you to take advantage of every opportunity to consult with your advisors remotely, whether by email or phone, before making plans for upcoming semesters. The University is open and advisors will be available by email and phone. If you remain on campus, you should be able to make face-to-face appointments with your advisor through the normal scheduling process. More information

How will finals be held?

Finals will be conducted remotely. You will receive more information from your professor on this in the coming weeks.

What about Commencement?

The spring Commencement ceremony is postponed. However, the date for spring degree conferral remains May 9, 2020, and students approved to graduate this spring will be awarded the degrees and certificates they have earned.

The university is looking into alternative ways to celebrate the students who will be graduating this semester. In addition, spring graduates will be invited to participate in the December 2020 Commencement ceremony. Professional schools with separate graduation celebrations will be also be exploring creative alternatives such as virtual events.

If you have already ordered a caps & gown for the postponed spring ceremony, Jostens will cancel these orders and the credit card used to pay for the order will be automatically refunded.


Faculty & Staff

What is UofL doing for its employees to encourage social distancing, as is encouraged during this global pandemic?

We are working with faculty to move classes online and have put into place an emergency temporary telecommuting policy for our employees effective through at least April 28. Employees who remain on campus are expected to follow social distancing guidelines.

Which campus employees are eligible to work remotely and when?

This decision will depend on whether your work can be accomplished remotely, and whether you have the equipment to do so. (For example, if you access highly sensitive UofL information, and you do not have a university laptop or a secure computer at home, your supervisor will make every effort to assist you in obtaining the equipment as soon as possible.) Remote work may begin as soon as you have authorization from the VP, dean, vice provost (or designee).

Can I use my personal computer if I am working remotely?

In most cases, working remotely will require the use of a computer. UofL issued computers are recommended when available over personal devices. However, if you are responsible for sensitive information (such as HIPAA, FERPA, PII, PHI, etc.), you will be required to use university computers or have remote access to your personal device established by ITS. Support and information on working remotely is available from ITS. Any questions about device security should be directed to ITS Helpdesk at (502) 852-7997.

What if the work I do has to be done on campus?

The reality is that not all of our employees will be able to work remotely. In order to remain open and continue to serve our student population, we will still need staff to be physically present in the workplace (e.g. custodial, housing, mail processing, libraries, student recreation center, etc.). In these instances, your deans, vice presidents, and vice provosts are fully committed to creating staggered work schedules, where appropriate, so we can maximize social distance.

What if I need to drive to a meeting?

When an employee is using their personal vehicle for official university business, the employee’s automobile insurance is primary. More information.

Why are we moving classes online if younger people are at lower risk for COVID-19?

While younger people seem to be less at risk, there is still risk. In addition, we are also concerned about the risk posed to our entire university community. Given the uncertainty of where individuals may have traveled over Spring break, and the certainty that classrooms are confined spaces, we prioritized moving our classes to online and remote instruction. We also encouraged all students who can stay away from campus to do so.

What if I am uncomfortable or unprepared to move my class online?

The Delphi Center for Teaching and Learning is fully prepared and ready to support you with moving your class online. They are offering three different types of training modalities for you:

What if my class isn’t suitable for online learning?

If your class has a more appropriate alternative learning option, then you are encouraged to move forward with that. As part of our university’s Continuity of Instruction policy, as long as students are given an alternative to in-person instruction when it is not a possibility, our faculty are in line with university policy.

What if my class is already hosted online?

In this case, you are encouraged to continue as scheduled and do not need to sign up for one of the Delphi Center’s faculty trainings.

How long do I have to host my class online or via alternative learning options?

Classes will be delivered remotely starting March 18 through April 28. It is possible, however, that may become extended as we continue to respond to new information and guidance about COVID-19.

What if a student doesn’t have access to internet or a device?

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to college students who do not already have a Spectrum broadband subscription. To enroll call 1-844-488-8395. | More information

In addition, our campus housing, libraries and buildings will remain open to all community members; therefore, students will continue having access to Wi-Fi and computer labs. If a student expresses concern to you about finding an available device, we encourage you to be flexible with that student and also remind them to utilize resources available in the libraries (check their adjusted hours prior to visiting) and computer labs.

What should I do if one of my employee’s shows symptoms of being ill, can I send them home?

During a global health emergency, employers can send employees home if they are showing symptoms of being ill. Please call Human Resources for further guidance.

When do I need to request sick time?

For any COVID-19 related reason, please refer to the Emergency Paid Sick Leave and FMLA Expansion guidelines to check for eligibility. If eligible, this would be the first option. After that, if you need more time because you are sick (and it is less than 8 days) you would use your leave time. If more than 8 days of leave time is required after that, you should apply for FMLA. While on FMLA, you will continue to use your leave time until it is exhausted. After that, you will be eligible to apply for Shared Leave. For any questions about this, please reach out to .

How can I prepare to work remotely, if needed?

Please see the Emergency Temporary Telecommuting Guidelines for Employees [PDF].

Who can I see if I’m having anxiety or other concerns?

The Employee Assistance Program (EAP) provides assistance through special arrangements with an outside counseling resource. The program deals with the broad range of human problems such as emotional/behavioral and other personal problems. The current service provider is the Human Development Company, (502) 589-4357. These services are available over the phone at no charge to employees and their immediate family members.

LiveHealth Online with Anthem also provides mental telehealth health visits for employees with UofL health insurance. UofL will waive the member cost share for LiveHealth online visits and provider telehealth visits through June 14, 2020.

During a global health crisis, how do I use my accrued time?

Please refer to the Emergency Paid Sick Leave and FMLA Expansion guidelines for any COVID-19 related reason to see if you are eligible for emergency sick leave or the FMLA expansion program. For other reasons, please refer to the Emergency Temporary Leave Guidelines.

How do I keep track of my work hours?

Please continue to track your work hours as you would when at the worksite.

Can I work remotely on a permanent basis?

These temporary telecommuting guidelines are only for the current global health emergency, and will not be an ongoing telecommuting policy. After April 28, 2020, employees will be expected to return to their regular work schedule and location, unless otherwise communicated.

What do I do if my child’s school or daycare provider is closed due to COVID-19?

If your child’s school or daycare is closed, please refer to the Emergency Paid Sick Leave and FMLA Expansion guidelines.

I cannot work due to a government quarantine or isolation order (i.e. a governor’s stay at home order), what are my options?

Please refer to the Emergency Paid Sick Leave and FMLA Expansion guidelines.

What do I do if I have been advised to self-quarantine by a healthcare professional or need to obtain a medical diagnosis after experiencing COVID-19 symptoms?

Please refer to the Emergency Paid Sick Leave and FMLA Expansion guidelines.

What do I do if I need to care for a family member that has been advised to self-quarantine or needs to obtain a medical diagnosis after experiencing COVID-19 symptoms?

Please refer to the Emergency Paid Sick Leave and FMLA Expansion guidelines.

What if I am eligible to work remotely, but unable to do so full-time or part-time?

Please refer to the Emergency Temporary Leave Guidelines for guidance.

Is COVID-19 testing and treatment covered under my UofL health insurance?

Yes, it is covered as any medical condition. In addition, UofL will waive copays, coinsurance and deductibles for diagnostic testing related to COVID-19, as well as the in-network visit associated with COVID-19 testing (whether at doctor’s office, urgent care or ER) for employees and dependents on a UofL health plan.

Do I have telehealth available under my UofL health insurance?

Yes, Anthem offers telehealth through LiveHealth Online. UofL will waive the member cost share for LiveHealth online visits and provider telehealth visits through June 14, 2020.

If I have exhausted all paid leave options available and have to go on non-paid status, will I have to pay both my health insurance premium and the university premium?

No, during this global health emergency an employee who must go into unpaid leave status will only have to pay their health insurance premium amount. This will be billed by Discovery Benefits.

I have used my emergency sick leave of 80 hours, but due to my serious medical condition I need to be out of work for longer. Can I take FMLA leave?

if you need more time because you are sick (and it is less than 8 days) you would use your leave time. If more than 8 days of leave time is required after that, you should apply for FMLA. While on FMLA, you will continue to use your leave time until it is exhausted. After that, you will be eligible to apply for Shared Leave. For any questions about this, please reach out to Human Resources.