Meet the Team
Neil Gallacher | Debbie Massey | Desktop/Server Support | Vera Johnson | Nathaniel Seitz | Sarah Eisapour | Rakhi Shah | Application Support | Clinton Coulter | Kayla Reed
Neil Gallacher
Director, Dental Informatics
Originally from Liverpool, England, I have been in IT for over 15 years, ¾’s of which have been spent supporting IT needs on the worlds Oceans, working for a Cruise line. My ship life career began outside of it and a good few years before too, starting in 1999. I landed in the US after finishing up on ships in 2017, and eventually began working here at the Dental School as one of the Server admin techs managing the virtual environment. I moved in to the Role of Server Manager in September 2018 and to Interim Director in April 2019. I was lucky enough to land the role on a permanent basis in November 2020 and have been very lucky to have the team I have, supporting the schools IT needs and growth.
Outside of work, my passions are my family, my football team, Liverpool FC, yes that’s football, cooking and the odd bit of DIY.
Debbie Massey
Program Assistant Sr.
I have worked for the School of Dentistry Dental Informatics Department for the past three years and I greatly enjoy working with the Faculty, Staff, and Students. More than likely I will be the first person you see upon entering the office and I have a passion to help you get the answers you need for your technical questions.
Desktop Support responds to requests for assistance in troubleshooting some-900 computing devices, including desktop, notebook and thin client computers. Audio/visual support is also provided, maintaining lectern computers and projectors in our classrooms.
Server Support maintains the computing infrastructure that backs ULSD’s academic, clinical and research functions. Other “behind the scenes” systems supported include our highly-virtualized Citrix environment comprised of virtual servers and hundreds of virtual desktops.
Vera Johnson
Desktop Manager
Vera has over 20 years of professional experience in information technology. Before coming to UofL School of Dentistry, she served in various Desktop Support roles for both state and government jobs. She has always been fascinated with technology, and always will be. When she's home, Vera enjoys spending time with her family, watching football (Who Dat), and crime documentaries.
Nathaniel Seitz
Systems Manager, Servers
Nate has worked in the field of information technology for over fifteen years in various capacities. Starting in deskside support, transitioning to Unified Communications, and most recently Systems Administration. Outside of tech, Nate enjoys the outdoors. He Captains a competitive paintball team and, when time permits, loves camping with his wife and two children.
Sara Eisapour
Tech Support
Sara is originally from Tehran, Iran. She holds a bachelor's degree in computer engineering. As a child, her dream job was either computer engineer or dentist — so she is a perfect fit for ULSD! When not at work, Sara enjoys listening to music, watching movies, and going for walks in nature.
Rakhi Shah
Tech Support
Rakhi earned a Bachelors and Master’s in computer science in India, after having a longtime fascination with new technologies in general and computers in particular. She worked in the field of Information technology at the Division of Infectious Disease for eight years before joining the team at UofL School of Dentistry. She is passionate about technology, innovation, and continuous learning. Outside of work, she cherishes spending time with family, cooking, and traveling.
Application Support carefully guards each of the software-based applications supporting the many interactions between ULSD faculty, staff, students and patients. Applications such as axiUm and MiPACS are configured, tweaked and updated with new enhancements. Ongoing training is provided through downloadable “how-to” documents and organized training classes, whether to a large group or in the Dental Informatics training lab. Support of Oracle and Microsoft SQL database instances and servers keeps track of our valuable data used in creating reports and data analysis.
Clinton Coulter
Systems Analyst
Clinton has worked for ULSD in two distinct roles. Originally a technology specialist assistant, he has taken an systems analyst role with the expectation that he will continue to develop his skills as an IT professional. He enjoys backyard life on the deck when off-duty.
Kayla Reed
Systems Analyst
Kayla is originally from Louisville and has about 6 years of experience working in healthcare IT. Before coming to the UofL School of Dentistry, she worked as IT manager for an orthopedics clinic that had doctors, physical therapists, and taught students. When at home she enjoys walking, enjoying nature, reading, and art.