Neil Gallacher

Director, Dental Informatics

Originally from Liverpool, England, I have been in IT for over 15 years, ¾’s of which have been spent supporting IT needs on the worlds Oceans, working for a Cruise line. My ship life career began outside of it and a good few years before too, starting in 1999. I landed in the US after finishing up on ships in 2017, and eventually began working here at the Dental School as one of the Server admin techs managing the virtual environment. I moved in to the Role of Server Manager in September 2018 and to Interim Director in April 2019. I was lucky enough to land the role on a permanent basis in November 2020 and have been very lucky to have the team I have, supporting the schools IT needs and growth.

Outside of work, my passions are my family, my football team, Liverpool FC, yes that’s football, cooking and the odd bit of DIY.    

Debbie Massey

Program Assistant Sr.

I have worked for the School of Dentistry Dental Informatics Department for the past three years and I greatly enjoy working with the Faculty, Staff, and Students. More than likely I will be the first person you see upon entering the office and I have a passion to help you get the answers you need for your technical questions.  

Desktop Support responds to requests for assistance in troubleshooting some-900 computing devices, including desktop, notebook and thin client computers. Audio/visual support is also provided, maintaining lectern computers and projectors in our classrooms. 

Server Support maintains the computing infrastructure that backs ULSD’s academic, clinical and research functions. Other “behind the scenes” systems supported include our highly-virtualized Citrix environment comprised of virtual servers and hundreds of virtual desktops.

Sara Eisapour

Tech Support 

Sara is originally from Tehran, Iran. She holds a bachelor's degree in computer engineering. As a child, her dream job was either computer engineer or dentist — so she is a perfect fit for ULSD! When not at work, Sara enjoys listening to music, watching movies, and going for walks in nature.

Daniel Powell

Tech Support 

Daniel is from Northern Kentucky and has a Bachelor’s Degree in Electronic Media/Broadcasting from Northern Kentucky University. He comes into ULSD with over 6 years of being in a higher education setting working at a smaller college and university. In his free time, Daniel enjoys immersing himself in travel adventures with his wife, running, and passionately supporting hockey, especially the Anaheim Ducks and Team USA.

Lance E. Rigney

Desktop Support Manager

Lance is a technology professional with 18+ years of experience in business operations, specializing in technical support and data-driven analysis across a range of industries. Outside of work, he spends time with his son, coaching youth sports and leading a Cub Scout den. He tends to dive deeply into new interests, enjoys reading and music, and values the slow life. A farm kid at heart, he feels most at home outdoors.

Rakhi Shah

Tech Support

Rakhi earned a Bachelors and Master’s in computer science in India, after having a longtime fascination with new technologies in general and computers in particular. She worked in the field of Information technology at the Division of Infectious Disease for eight years before joining the team at UofL School of Dentistry. She is passionate about technology, innovation, and continuous learning. Outside of work, she cherishes spending time with family, cooking, and traveling. 

Application Support carefully guards each of the software-based applications supporting the many interactions between ULSD faculty, staff, students and patients. Applications such as axiUm and MiPACS are configured, tweaked and updated with new enhancements. Ongoing training is provided through downloadable “how-to” documents and organized training classes, whether to a large group or in the Dental Informatics training lab. Support of Oracle and Microsoft SQL database instances and servers keeps track of our valuable data used in creating reports and data analysis.

Clinton Coulter

Systems Analyst

Clinton has worked for ULSD in two distinct roles. Originally a technology specialist assistant, he has taken an systems analyst role with the expectation that he will continue to develop his skills as an IT professional. He enjoys backyard life on the deck when off-duty.

Jeff Johnson

Applications Manager

Jeff has an extensive background in health care IT with previous experience in hospitals and clinical environments. He has implemented and supported a wide array of technologies, including financial, clinical, and reporting solutions. Originally from northeast Louisiana, Jeff enjoys the outdoors and nature photography. He is also an avid genealogist.

Trinity McGruder

Applications Analyst

Trinity has worked in IT for several years, spending the last decade working in manufacturing and health care IT in various roles. She previously worked as a SQL analyst for a global logistics company, and as a systems administrator for a software company. Trinity enjoys reading, tinkering with electronics, and spending time with her pets.