Frequently Asked Questions

What is a Cardinal Card?

What can I do with my Cardinal Card?

How much does it cost to get a Cardinal Card?

What happens if my Cardinal Card is lost/stolen?

I'm a student; do I have to register for classes before I can receive a Cardinal Card?

I'm an employee; when will I receive my Cardinal Card?

What do I need to bring with me to get a card?

I reported my Cardinal Card lost/stolen, but then I found it. What do I do?

I need my Cardinal Card to allow me access to certain doors/buildings on campus. What do I do?

My Cardinal Card stopped working when swiped on campus card readers. What do I do?

I stopped attending UofL for a semester or more, but have returned and am currently registered for classes.  Do I need a new Cardinal Card or will my old card still work?

I am a student and an employee of the University. Do I need two different cards?

How do I add funds (Flex Points/Cardinal Cash) to my Cardinal Card?

Can I submit my Cardinal Card photo online?

Can I punch a hole in my Cardinal Card?

How can I check my balance?

I am an affiliate worker (ex. visiting scholar or student). What do I need to order to obtain a Cardinal Card?

Can I get a refund for any Cardinal Cash left on my Cardinal Card?

Trouble Printing?

 

What is a Cardinal Card?

The official identification card for University of Louisville students, faculty, and staff.

 

What can I do with my Cardinal Card?

  • Identification Card
  • Library Card
  • Meal Plan Purchases
  • Cardinal Cash Purchases
  • Facilities/Door Access
  • Access to Athletic Events, including student tickets
  • Free TARC Service
  • Employee Discounts

 

How much does it cost to get a Cardinal Card?

  • There is a $15 replacement fee for all students and employees.
  • There is a $20 replacement fee for all contract vendors.

 

What happens if my Cardinal Card is lost/stolen?

Immediately report your card as lost/stolen. During regular business hours call the Cardinal Card Office at 502-852-7520 or report it lost/stolen via our website at any time.

 

I'm a student; do I have to register for classes before I can receive a Cardinal Card?

Students must be registered in the current semester at least one day prior to getting a Cardinal Card.

 

I'm an employee; when will I receive my Cardinal Card?

New employees will receive a card in Human Resources during their orientation.  Employees who do not attend orientation may visit the Cardinal Card Office to receive a card.  Employees must be entered in the payroll system at least one day prior to getting a card.

 

What do I need to bring with me to get a card?

 

I reported my Cardinal Card lost/stolen, but then I found it. What do I do?

In order to reactivate your most recent Cardinal Card, you can reactivate your card online through our website or visit our office.  Unfortunately, once you receive a replacement card, any old Cardinal Cards you may find cannot be reactivated.

 

I need my Cardinal Card to allow me access to certain doors/buildings on campus. What do I do?

Please visit the Cardinal Card Office so that it can be exchanged for the correct card. There is no fee as long as you turn in your most recent card.  If not, there is a $15 replacement fee.  Once you have received the card, specific door access should be requested in writing by your supervisor to UofL Police at dpsacces@louisville.edu.

 

My Cardinal Card stopped working when swiped on campus card readers. What do I do?

Please visit our office so we can take a look at your card to properly assess the situation.

 

I stopped attending UofL for a semester or more, but have returned and am currently registered for classes.  Do I need a new Cardinal Card or will my old card still work?

Cardinal Cards do not expire.  As long as you are using your most recent card and you have been enrolled in classes for at least one day, your card will be active. If you need to obtain a new card, there is a $15 replacement fee.

 

I am a student and an employee of the University. Do I need two different cards?

The ID card verification system will allow only one classification - either faculty/staff or student. You only need one Cardinal Card for the University. Whichever classification ranks higher determines the type of ID you will be issued. For example, if you are a full-time student and part-time faculty or staff, you will be issued a student ID.

 

How do I add funds (Flex Points/Cardinal Cash) to my Cardinal Card?

There are several ways to add funds to your card:

  • Visit the Cardinal Card Office to add funds using cash, VISA, MasterCard, or Discover.
  • Online through our website using your ULink username and password using VISA, MasterCard, or Discover.
  • (Cardinal Cash Only) At any Valuport located on campus using cash.

 

Can I submit my Cardinal Card photo online?

This process is only available to students attending freshman, transfer, or online orientation sessions that are listed on our website. You may submit your photo here: www.louisville.edu/selfie 

All other students starting in the fall should report to the Cardinal Card Office beginning on the first business day in August.

 

Can I punch a hole in my Cardinal Card?

No, Cardinal Cards contain internal components. Please handle with care. Damage to your card other than normal wear and tear (holes, pet damage, stickers, etc.) will result in a $15 replacement fee.

 

How can I check my balance?

Account balances cannot be provided over the phone. The cardholder can check their balance in several ways:

  • In person at the Cardinal Card Office.
  • Request a receipt with their balance any time they make a purchase.
  • Online using your ULink username and password.

 

I am an affiliate worker (ex. visiting scholar or student). What do I need to order to obtain a Cardinal Card?

You may visit the Other Groups section on the Get a Cardinal Card page for more information.

 

Can I get a refund for any Cardinal Cash left on my Cardinal Card?

Yes, you can request a refund of your Cardinal Cash balance upon separation from the university but the balance must be greater than $20. Please review the Cardinal Cash Refund Policy on the Cardinal Cash page.

 

Trouble Printing?

Are you currently enrolled at UofL?

Yes - If you are experiencing problems printing, please contact the IT Help Desk or call (502) 852-7997.

No - Please purchase a Visitor card to print on campus.

Do you have funds available on your Cardinal Card?

Yes - If your Cardinal Card has credit, then it must be a printing issue. If you are experiencing problems printing, please contact the IT Help Desk or call (502) 852-7997.

No - You can add money at a Value port or online.

Are you trying to print a color document on a black and white printer?

Yes - Please see the Print and Mail website for a location of the nearest color printer so that you can release your print request at a color printer.

No - If you are experiencing problems printing, please contact the IT Help Desk or call (502) 852-7997.